Posts made by Cynthia_124785627824270

Thank you for sharing the information. If you have anything problems when you use the products, please contact us https://reolink.zendesk.com/hc/en-us/requests/new

You can still access the cameras/NVRs in the Reolink APP/ Client.

Could you please contact our support team https://reolink.zendesk.com/hc/en-us/requests/new to see if they can provide you with a better solution?

Could you please contact the support team support@reolink.com to see if they can find a firmware for you? Please also attach the screenshot of the system information of your cameras when you submit a request.

We will forward your request to th R&D team to help them improve the products in the future. We are still keeping improving our products and software all the time.

If the HDD can work inside the NVRbut cannot work with the esata port, please contact the Reolink Support support@reolink.com to troubleshoot.

We will forward your feedback to the R&D team. If you still have questions, please contact support@reolink.com for help.

Sorry that we cannot help you solve the problem quickly. If you have anything that we can help with, please feel free to contact us. We will try our best. Hope that you can enjoy our products.

Sorry that we will not update the firmware for the camera with the hardware number IPC_3816M since the camera version is old.
Could you please tell me why you need the new firmware? Do you need to access the camera on the browser?

We have released the official version, please download it for a try: https://reolink.com/software-and-manual/

You can choose the SD card per this suggestion: https://support.reolink.com/hc/en-us/articles/360005143453-Choose-Micro-SD-Card-for-Reolink-Cameras

For the HTML5 firmware question, the firmware is not released yet. Please wait for the updated firmware that supports HTML5.

For the UI question, please refer to:https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs

The newest firmware for the E1 Zoom is not released yet. Please wait for the update.

Please submit your question to https://reolink.zendesk.com/hc/en-us/requests/new. Our support team will reply to you in detail.

We are sorry that our cameras can only support the FAT32 SD card. You can consider changing to a FAT32 format SD card.

Could you please submit this problem to our support team? We will see if the firmware can help. https://reolink.zendesk.com/hc/en-us/requests/new

Could you please submit this issue to our support team and we will help you check this problem?https://reolink.zendesk.com/hc/en-us/requests/new

Yes, you need to insert an SD card into the camera for recording. You can playback the recording saved to the SD card remotely via the Client. You can refer to: https://support.reolink.com/hc/en-us/articles/360003452213-Playback-Download-Recordings-via-Reolink-Client-Windows-

Hi, François Honoré! If you meet any problems during the test, please feel free to contact our support.