Posts made by Cynthia_124785627824270

Sorry that our battery-powered camera cannot support AI function currently, but we will forward your request to the R&D team.

Please believe that as a security company, we place importance on privacy and security to our customers. Your privacy and security are protected and we do not have a built-in backdoor.
Could you please contact our support team at support@reolink.com to have a check? They will provide you with professional support and help you solve the problem as soon as possible.

We do not have a metal bracket for the Argus PT currently, but we will forward your feedback to the R&Dteam and help them improve the products in the future.

We do not have a metal bracket for the Argus PT currently, but we will forward your feedback to the R&Dteam and help them improve the products in the future.

Please contact our support team at support@reolink.com, they will try their best to help you.

Sorry that the RLC-510A cannot work with the motion detection area, so it will record areas that are masked off.

Could you please contact https://reolink.zendesk.com/hc/en-us/requests/new and provide some false alarm videos? Our support team will help you deal with this problem.

For information about firmware supporting HTML5, please contact https://reolink.zendesk.com/hc/en-us/requests/new and provide system information.

Please refer to the picture below.
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We are sorry that the E1 Pro does not support FTP uploading and web browser access, because it does not support the relevant protocol. You can access the camera via the Reolink app or the Reolink client.

The firmware of E1 Zoom that supports HTML5 will be released soon before the end of 2020. Our R&D engineers are working hard on it. Once it is available, we will publish it on the Reolink Official Website immediately. Please pay attention to https://support.reolink.com/hc/en-us/categories/360001053634-Firmware-and-User-Manual-Download

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. And our support team will help you deal with this issue.

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. And our support will help you deal with this issue.

You can download the Reolink app and then add the NVR to the Rolink app for connection. And then you can view the live stream from the cameras.

Glad to hear that the problem is solved!

Please note that the SD card can only save the motion recordings. If you enable the manual record, the files will be saved to your computer.

We are sorry that there is no updated firmware for cameras with firmware IPC_3816M. You can contact https://reolink.zendesk.com/hc/en-us/requests/new to see if our support team can provide you a better solution.

Thank you very much for your suggestion, we will forward to our R&D team. Your suggestions encourage us to continue to work hard to improve our products!

For human detection, you can consider our smart detection cameras: https://store.reolink.com/poe-ip-cameras/ And we are sorry that all Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, and related communication protocols that third party software requires.

Sorry for the inconvenience. Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new And we will help you check this problem.