Posts made by Cynthia_124785627824270

Hi, François Honoré! If you meet any problems during the test, please feel free to contact our support.

hi
For the request of testing, please kindly contact our support team and they will handle your needs support@reolink.com

And I'm sincerely sorry for causing trouble to you, all the firmwares are well-tested before they are released, if you encounter any bugs, please kindly report to us and we will responsible for it.

hi
Thank you so much for your kind suggestion for us!
I have forwarded your idea to our R&D team, we will consider your request seriously and work hard to make our products and the software better.

hi
We are still testing the firmware for RLC-423 with hardware 51516M and we will release it as soon as possible. Please don't worry. You may submit a request to our support team support@reolink.com to see whether they have the beta version for you first.

hi Jose
We have met other Mac users who have this issue, please don't worry, we will try our best to solve this problem.

It's my pleasure.
Have a nice day.

hi
Sorry that this is the first time I meet this problem.
You may help check whether the file I attached will help.
For more professional support, please kindly contact our support team support@reolink.com.
RSTP-1.pdf

hi
Please kindly send a photo of your camera system information to our support team support@reolink.com, the will help check whether there is a firmware for C1 pro.

hi
Please kindly select the clear mode by referring to the screenshot below.
Any further questions, please kindly submit a request to our technical support team support@reolink.com.

clear-mode.png

hi guys, thank you so much for your kind suggestions! We will consider them seriously.

This firmware is not ready to be installed on the cameras. As noted by the above issues another issue is once again, the inability to turn off the motion detection on the RLC-420-5MP as after disabling the option is re-enabled.——————Sorry that I'm a bit confused about the issue, would you mind provide us with some screenshot? Please kindly submit a request to support@reolink.com

hi
So sorry for the inconvenience caused. Since our engineers are still looking at this issue, if anyone has any ideas, please discuss them here with each other.

Thank you for your kind understanding.
I will forward your idea to our engineer who working on the battery camera, thank you for your suggestions.

hi Paul
Please kindly understand that we tested the client before release it, this is a rare issue so we need our engineer to work on it further.
I'm sorry that I asked you to contact our support because they can discuss the problem with our engineer together and give you feedback directly. Would you mind submitting an email with a video attached to show the problem and the support will forward it directly to our engineer to follow up on the issue for you?

Thank you for all your kind suggestions, I have already forwarded them to our R&D team and the engineering will view the possibility of implementing this idea. We are open to suggestions and we will take your suggestions seriously!

Hi
I‘m sorry that currently, We have not activated this feature，but I think this is an invaluable idea and I have already forwarded this idea to our R&D team. Thank you sincerely for sharing your thoughts.

hi
For the firmware for RLC-423, we are still doing the testing, it will be released later.
RLN8-410-E will get an update for HTML5, it will be available very soon.

Hello,
Please send an email directly to support@reolink.com or submit a require to https://support.reolink.com/hc/en-us/ to ask for help.

Hello

If the camera reboot which will cause the camera pan and tilt by itself.
Please kindly refer to the below to check the issue.

1.The power supply cannot provide enough voltage for the camera causing the camera to reboot automatically.
C1pro, C1, C2 should be powered by 5.0V/2A power supply.

2. When the wifi is unstable which may cause the camera rebooting to reconnect wifi.
please kindly plug the camera with the router by Ethernet cable to see whether the camera could rotate or not.

Hello all,

Sorry for the late reply.

Reolink battery-powered cameras can’t work with third-party software due to the hardware limit.

All Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, and related communication protocols that third party software requires.
In addition, most third-party software doesn't have the battery management option that allows the camera to enter the power-saving sleep mode when no motion is detected, thus they can't work together.
Therefore, we recommend you to access Reolink battery-powered cameras via Reolink software.

If you still need help, please
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com