Posts made by Cynthia_124785627824270

Hello all,

Sorry for the late reply.

Reolink battery-powered cameras can’t work with third-party software due to the hardware limit.

All Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, and related communication protocols that third party software requires.
In addition, most third-party software doesn't have the battery management option that allows the camera to enter the power-saving sleep mode when no motion is detected, thus they can't work together.
Therefore, we recommend you to access Reolink battery-powered cameras via Reolink software.

If you still need help, please
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com

Really thanks for your suggestion. I will feedback to the R&D department and try our best to improve the software.

Thank you very much for your suggestion, we will forward to our R&D team.

They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!
Anything we can help you, please do not hesitate to keep us informed.
Have a nice day!

Could you tell us the camera model?
May I ask if your phone and camera are on the same internet when the issue occurs?
If you switch the "Fluent" mode to live view the camera, will it be better?
Please reboot the router.

Further issue, please contact us via email, and we will help you solve the issue quickly.

Sorry that we do not have a recommendation for the doorbell camera.
It is not recommended to use a third-party camera on Reolink NVR since there may be compatibility problems, and it is difficult for us to troubleshoot on the third-party camera. We recommend you to use Reolink Cameras on Reolink NVR. If you want to know more about which Reolink Cameras can work with Reolink NVR, please refer to:

Which Reolink Cameras can Work with Reolink NVR

After considering compatibility issues, if you still want to use 3rd party cameras with Reolink NVRs, you could choose cameras that support ONVIF and RTSP protocols.

If the cameras support Onvif but could not work with Reolink NVR, there may be some compatibility problems and we do not have a better solution yet.

Thanks for your understanding.

Our engineer is still working on the new firmware to solve this issue, some new firmware has been released but some not, you may contact us via email to get the newest firmware, or you could check the new firmware at this link: https://support.reolink.com/hc/en-us/sections/360002374874-Firmware.

Hi
Sorry that we only have a single threshold value, I will forward this issue to our engineers to see whether we can make further improvement in this issue.
Would you mind sharing a video to email: support@reolink.com so that we check this issue further?

Thanks for hearing your issue is solved!! May I know how many characters and which characters are in the password?

We will forward the issue to our R&D team to check for you.

Could you please send us an email to support@reolink.com? We will keep you updated via emails.

Have a nice day.

Thanks for hearing your issue is solved!! May I know how many characters and which characters are in the password?

We will forward the issue to our R&D team to check for you.

Could you please send us an email to support@reolink.com? We will keep you updated via emails.

Have a nice day.

May I know your camera model?

Currently, we have upgraded the firmware for these camera models.
https://support.reolink.com/hc/en-us/articles/900004398063-10-31-2020-Firmware-for-Reolink-IP-Cameras-IPC-51516M-

Please submit your question to https://reolink.zendesk.com/hc/en-us/requests/new, and we will help you accordingly.

If there is one phone enable 'exit' and then another phone enable 'home', the camera will only save the settings of 'home' except the push. The push will also send to the first phone, but the camera will not record video to the SD card. Hope my explanation is clear.

We are sorry that the devices cannot be turned off via the app. You can consider setting the scene mode to see if it can help. https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

We are sincerely sorry for the inconvenience caused to you. If you want to access the camera via the web browser, you can consider our WiFi cameras or PoE cameras: https://support.reolink.com/hc/en-us/articles/900000501083-Which-Cameras-NVRs-can-be-accessed-via-web-browser?source=search

Hello all.
Thank you so much for your valuable feedback.

For items 1 and 2, I will forward your suggestion to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to achieve it.

For item 3,
Sorry that the import config files function has been removed last year. The older exported config files may not be compatible with our new desktop software and if users import the previously exported config files into the new desktop software, the software may crash. That's why you cannot find the import camera settings function after the update. Hope this clarifies.

We will keep releasing new cameras with new functions, for example, the coming IP cameras with AI smart motion detection. To enable AI smart detection, new hardware is required. So, the AI cameras will come with newer hardware compared to current IP cameras. If you want the same setup on the AI cameras and try to import the previous config files from the non-AI cameras, compatibility issues may have happened.

We have been receiving reports from our users that they have encountered compatibility issues when exporting and importing config files between cameras with newer and older hardware version. That's why we remove this function temporarily and work on these issues since then. We will relaunch this function later when we find solutions to eliminate the compatibility issues.

Hello, please click the below link to download the latest client version to try again. https://reolink.com/software-and-manual/
If still can't work, please send me a screenshot to show the error message.
Please check whether you can access the NVR locally.
For more help,please go to https://reolink.com/contact-us/

Hello, The firmware version for the camera with hardware 513 to fix the flash issue is still under testing. Please wait.

Hello, the H.264 profile is set as baseline.
And for how to find the bitrate, please refer to the attached picture.



QQ图片20201121182316.png

Hello. Sorry to tell you that our camera can't support rotation automatically when start-up since the hardware issue.

Hello, the camera in the RLK8-810b4a is the same camera as the RLN8-810A。 But the camera in NVR kit can't work separately and doesn't have UID.