Posts made by Cynthia_124785627824270

Please add the camera by using UID.
Please note that the device name and the user name is different. The user name is "admin" by default.

Thanks for your suggestion, It is important for us to improve our product. We will forward it to our R&D team and consider it seriously.

OK. If you have any further questions, please let us know. We will try our best to help you. Have a nice day.

Glad to help you. If you have any further questions, please let us know.

Have a nice day.

To better confirm your issue, could you please take a video and send an email to support@reolink.com?

Our technical support team will help you solve the issue.

You need to adjust the camera lens to the "up" as the picture attached.

For FTP, you can set up the FTP on the Reolink app or Reolink Client. But you couldn't access the recordings on the FTP via Reolink app or Reolink Client.

You can save the recordings in the HDD of the NVR and at the same time, you can upload the recordings via FTP.

If you want the specific information, you can send an email to support@reolink.com. The technical support team will help you.




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The latest version is 8.1.20.
You can download the client from the link: https://reolink.com/us/software-and-manual/

You can choose the clear mode on the playback windows as the picture attached.


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The 810a cameras in Europe will be in stock at the end of December or in January.




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We have checked the issue from our related department. The cameras will be in stock in January.
Sorry for the inconvenience.

– where would the best positions be for them?
– whether to mount them from my eaves or from the walls (and so whether to get bullet or dome cameras)?
It's suggested to install dome cameras on the ceiling usually. You can install the camera on the wall, too. Please see the video attached to see the view angle. But it may affect the waterproof of the camera. Therefore, if you want to install the camera on the wall, bullet cameras will be better.

– whether to purchase an NVR as well or see if I can stream to my FTP server?
It depends on the camera model. The cameras and NVR that support NVR:
RLC-410; RLC-410-5MP; RLC-410S; RLC-411; RLC-411-5MP; RLC-411S; RLC-411S-5MP; RLC-420; RLC-420-5MP; RLC-422-4MP; RLC-422-5MP; RLC-423; RLC-423S; RLC-511; RLC-520; RLC-510A; RLC-520A; RLC-810A; RLC-811A; RLC-820A; RLC-822A; RLC-1210A; RLC-1220A; E2 outdoor; RLC-511WA; C1; C1 Pro; C2; C2 Pro; E1 Zoom; RLC-410W; RLC-410W-5MP; RLC-410WS; RLC-411WS; RLC-411WS-5MP; RLC-422W; RLC-423WS; RLC-511W;RLC-422W-5MP; RLC-522; RLN16-410;RLN8-410;RLN8-410-E;

May I know your country?

We are quite sorry that the camera is still not in stock.

Glad to hear your issue is solved! Any updates, please let us know. We will try our best to help you.

Please launch Reolink client, then move your mouse to live stream page and right click the mouse. You will find the Clear/Standard/Fluent/Close option here. Please see the attachment.





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We are quite sorry about the situation. Your issue may need technical help.

Could you please contact our support team by sending an email to support@reolink.com?

They will help you with the issue.

We quite understand your situation and apologize for the inconvenience caused. Could you please contact us by sending an email to support@reolink.com?

Our colleague will help you with the issue and confirm whether the issue is related to the camera itself. If no luck, we will forward your case to our RMA team immediately. Please don't worry.

Have a nice day.

To help you better, please go to https://support.reolink.com/hc/en-us/ to send an email to technical support.

Hi there, the issue may because of the network connection.
Cause 1. On the camera side
Solution:
1. Check whether the camera is connected to the network stably and make sure it can be accessed via WAN (3/4G) smoothly.
2. Disable Smart Home skill for the camera via Reolink App and enable it again to try.

Cause 2. Google Home side
Solution:
1. Check whether the google home device is connected to the network stably and make sure it can be accessed via WAN (3/4G) smoothly.
2. Restart the Google Home device.
3. Delete Reolink smart home skill from Google App and authorize it again.

Please notice that the google home can only cast the fluent mode to the TV.

Glad to hear that!