Posts made by Cynthia_124785627824270

I am pretty sorry for the issue caused to you.
Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new.
We will try our best to help you in detail.

Please note that if you want to integrate your doorbell camera into reolink system, the doorbell needs to support the ONVIF protocol, and their ONVIF version needs to be the same. Usually we don't recommend to integrate the third-party camera to our system, as there are some compatibility problem sometimes.

I am pretty sorry for the inconvenience caused to you.
I will forward your feedback to our R&D department to make an improvement in the future.

Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new or send an Email directly to support@reolink.com? We will guide you on how to solve the problem in detail.

I am pretty sorry for the inconvenience caused to you.
Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new or send an Email directly to support@reolink.com
We will try our best to help you.

I am pretty sorry for the inconvenience caused to you.
Could you please forward your request to https://support.reolink.com/hc/en-us/requests/new, or send an Email directly to support@reolink.com? We will try our best to solve your problem.

Sorry for the inconvenience caused to you.
I will forward your request to our respective department, and we will try our best to make an improvement in the future.

Hi, you can refer to the following steps to find the right firmware for your cameras.
1st, Go to the Reolink website: https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center

2nd, to see the build no. and the hardware no. of your camera in order to find the right firmware. You can find the build no. and the hardware no. in the system information of the camera.

3rd, download the firmware suitable for your camera and then use it to update.

Hi, there. May I know if you refer to the following pic?

423.png

Hello, please provide the system information of the NVR. Then we will check whether it can work with your NVR.
Thank you very much.

Hello, please provide the system information of the NVR. Then we will check whether it can work with your NVR.
Thank you very much.

Hello, the new firmware for RLC-423 is in testing. We can only push the new firmware to your camera after we finish the test to make sure there is no problem with it. So please kindly wait for one or two weeks before we push you the new firmware version. Thank you very much for your understanding!

Hi, there. You can send an email to the support team(support@reolink.com) and they will help you as soon as possible

Hi, there. You can send an email to the support team(support@reolink.com) and they will help you as soon as possible.

Hello, our senior engineer is testing the new firmware. After confirming that there is no problem, we will release it. Please wait some time. Thank you very much for your patience.

Hello, we will forward your request to our R&D team, it will take time to evaluate the request and to implement it.
You may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

New firmware for web access without using Adobe Flash Player will be released soon before the end of 2020. Our R&D engineers are working hard on it. Once it is available, we will publish on Reolink Official Website immediately. Please pay attention to the information in Download Center.

Thank you in advance for your patience and understanding. Please stay tuned!

If you are interested in it, you can read more details in this link: https://reolink.com/product/rlc-810a/

Sorry, you can't change the password of the camera through NVR

Sorry, you can't see the videos in the Reolink App on the cellphone when you save the videos to the NAS. The Reolink APP only supports the playback the videos saved on the SD card.