Posts made by Cynthia_124785627824270

Hello,
Because the working principle of the battery-powered camera is different from other cameras.
It is triggered by the PIR sensor.
I will also forward your feedback to our R&D department to make an improvement in the future.

Hello,
Because it is China's National Day, our engineers are on their holiday.
We will inform you as soon as possible if there is any update.
You can also submit a ticket via https://support.reolink.com/hc/en-us/requests/new so that your problem can get more attention.

Hello,
I am pretty sorry for the issue caused to you.
Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new?
We will help you in detail.

Hello,
Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new?
We will help you in detail.

Hello,
I will forward your feedback to our R&D department. And we will also pay more attention to this part.

hello,
If you checked the "Update configurations”, the NVR will come back to the factory settings.
If you don't want it to do that, you just need to not check the "Update configurations”.

If you have any questions, please feel free to contact us.

Please make your E1 and the NVR connect to the same router, and then you can add the wifi camera to the NVR in this way.
https://support.reolink.com/hc/en-us/articles/360004346714-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs

You mean 4 cameras are displaying on a Mac/PC Client, at the sam time, other 4 cameras are displaying on another Mac/ CLient Client?

Thank you for your suggestions. We will forward it to our R&D team.

Thank you for yoru suggestions! We will forward your request to the R&D team to help them improve the products.

We are sorry to tell you that the cameras cannot support SFTP.

New firmware for web access without using Adobe Flash Player will be released soon before the end of 2020. Our R&D engineers are working hard on it. Once it is available, we will publish on Reolink Official Website immediately. Please pay attention to the information in Download Center.Thank you in advance for your patience and understanding. Please stay tuned!

For the FTP issue, could you please contact the support https://reolink.com/contact-us/

Sorry that we cannot provide a sticker that mounts on the inside of the window now. We will forward your request to the R&D team to help them improve the products in the future.

Hi, please contact the support team to help you!
support@reolink.com Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon！ Thanks.

You can convert the IP address from DHCP to static. May I know why you want to convert the IP address?

You can find it on the system information of the NVR.
https://support.reolink.com/hc/en-us/articles/360005236253-How-to-Find-out-System-Information-via-Reolink-PoE-NVR
https://support.reolink.com/hc/en-us/articles/360004842694-How-to-Find-out-System-Information-via-Reolink-Client-Windows-
https://support.reolink.com/hc/en-us/articles/360004843154-How-to-Find-out-System-Information-via-Reolink-Client-Mac-
https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

You are welcome! If you have any questions, please feel free to contact us!

Hi there. You can send an email to the support team(support@reolink.com) and they will help you ask when the new black solar panel is available.

Wow! Good idea! I will transfer your idea to our R&D team, they will investigate and research it.

Sorry, We did not give permission to made codes now.

Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.