Posts made by Cynthia_124785627824270

Dear customer,

Could you go to the google play to download Reolink Client?
We can guarantee that the app on google play is the official app but we cannot guarantee whether it is an official app on Amazon Store.

You may also download the Client from our official website here.
https://reolink.com/software-and-manual/

Thanks.
Have a nice day.

Thank you so much for your guidance.
If you have any problems, please feel free to contact us.

Thank you for your suggestion. We will forward your suggestions to the R&D team. They will do some surveys to see if most customers have this king of needs.

We really appreciate your efforts. We will also forward this problem to our R&D team. If you have any progress, we will be glad to know. Thank you very much!
You can also contact us on the website https://reolink.com/

Your suggestions are the driving force for our company!
Thank you so much!

This is indeed a very meaningful suggestion! It may become an epoch-making improvement!
I will tell the R&D team in time to see if this feature can be implemented in the future!

Yes, I understand what you mean. This is a great suggestion! I will tell the R&D team immediately, which can greatly improve the customer's experience!

Hi, thanks for your review and sorry for the inconvenience.
Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks!

HI，
Sorry, we currently do not design a rain cover for the dome and bullet camera, but I will tell the market about your needs. Hope this product will appear in the future!

Hi, thank you so much for your suggestion!
We mainly solve some major problems, and then the function is perfect. So a new function will take a lot of time to be implemented. Please continue to pay attention to Reolink! Hope to realize the function in the next software version!

Hi, sorry to trouble you.
If the error message is "password incorrect", please double-confirm whether your password contains uppercase and lowercase letters or spaces.
If it still does not work, could you please report this issue to the support team: support@reolink.com? Or send us a request in the link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon! Thanks.

Hi,
if you want to scale the window randomly, here is the beta Reolink Client for you. It can satisfy your request！

Mac: https://home-cdn.reolink.us/files/client/electron/Reolink-8.0.5.dmg

Windows: https://home-cdn.reolink.us/files/client/electron/Reolink%20Setup%208.0.5.exe

Hi,
Thank you very much for your test! Currently, our camera only supports Google Home and Alexa. We have not been tested for compatibility with Homekit. But we will collect customers’ needs and forward them to R&D team and let them arrange the plan in time!

I really appreciate that you let me know a lot of clients love the preset function.
And here I have the link for downloading the old firmware of E1 Pro which supports the preset function.
Download link: https://drive.google.com/file/d/190bpGtDKXKvimM6oWHaviCgbF4Yyu9LW/view?usp=sharing
Truly thank you that you let us know how you think about our products and we will try our best to make it be better.

Hi, Jeff. We are about to add the preset function back to the E series camera. And maybe around September or a bit later we will pose the firmware on our website.
And I am sorry about the mistake in the article. We will correct it later.

Thank you for your suggestions. I'll forward the request to our R&D team and see if there is any possibility that we can make it in the future.

Hi, there. You can download the firmware in the link:https://drive.google.com/file/d/1hXmgWiNZQeiRbHq0t8UKVZrAa6-psUWn/view?usp=sharing

Model: RLC-423
Firmware Version: 489_19072600
Applicable hardware version: IPC_51516M

We also don't know when the 5MP wifi version will have this function. But we have forwarded the request to our R&D team and they will pay close attention to it. Thanks in advance for your understanding.

Hi, there. You are right that at the end of this year the Flash will not be available. But our engineers have been working on solving this problem and we will seek any other way to make sure you can use the web browser to see the live view of the cameras or NVRs.
So maybe, for now, you can download the Reolink Client to see the live view.
Download link: https://reolink.com/software-and-manual/
And you can refer to the article to add your NVR to the Reolink Client by using an IP address: https://support.reolink.com/hc/en-us/articles/900000667986-How-to-Add-Cameras-or-NVRs-to-Reolink-Client-by-manually-entering-IP-Windows-

Or you can add it by using the UID of the NVR: https://support.reolink.com/hc/en-us/articles/900000666006-How-to-Add-Cameras-or-NVRs-to-Reolink-Client-by-manually-enter-UID-Windows-

To find UID, please refer to: https://support.reolink.com/hc/en-us/articles/115004039093-How-to-Find-UID-of-Reolink-Products

Hi, you can try to disable the mesh tech. And then connect the camera to the wifi and see if it can work better.