Posts made by Cynthia_124785627824270

You can add up to 8 4K cameras and you can also mix 4k and 4MP/5MP cameras to use.

Sorry for the inconvenience. Could you please send an email to the support@reolink.com? Our support team will help you with this issue. : ) You may attach this link for our reference: https://reolink.com/topic/reolink-go-push-notifications-problems/

Hi Mark, we really appreciate your great ideas regarding our new client.
We will forward all your suggestions to our senior engineer, and they will review all of them to see whether we can optimize before the formal version release out.

Hi Mark, your video is great.
Thanks so much for sharing.

Hi, if you change the settings under the record encode setting, it will still save two quality levels of recordings( clear and fluent) but will affect the actual quality of the saved files on the SD card.
Wish you a nice day.

Hi Snaffs,

I hope the app is still working fine right now.
If the problem happens again, please kindly report this issue to our support@reolink.com team and provide them with your app version, we will troubleshoot and report to our senior engineer to fix.

Hi, good day!
OK,we appreciate your kind patience in the troubleshooting process.
We also look forward to hearing from you in the email. Feel free to keep us informed of your test process.
Thanks for your time and have a nice day!

Hi, could you send the RLC-410W firmware page to our support team for a check? refer to https://support.reolink.com/hc/en-us/articles/360011977034-How-to-Find-out-System-Information-Firmware-Version-via-Reolink-Software?source=search You can contact our support team here https://support.reolink.com/hc/en-us/requests/new.They will help you with the issue:) Have a nice day!

Hello Mike,sorry for the mistake, we have a detailed check for you. Argus PT cameras do have the Starlight night vision. And Reolink Argus 2, Reolink Argus 3, Reolink Go, Reolink Go PT, also support the Starlight night vision. Thanks for your time and understanding. Have a nice day!

Hi, sorry for the inconvenience. Sorry to tell you that the C series cameras have been off-production. And glad to tell you that the E series cameras may have better performance. Could you submit a request to our support again and our Sale Team will give you a better suggestion regarding the issue? Your understanding will be greatly appreciated. Have a nice day!

Hi, greetings. Have you submitted the request to our support team at https://support.reolink.com/hc/en-us/requests/new? They will forward it to our Sale people, they will give you the purchase suggestions and see if a beautiful discount will be offered to you. Have a nice day!

Hello, sorry for the late response, may we know whether you can liveview the camera via the App in the 5mp/High/Clear mode in the local network? you can liveview it in the fluent mode, right? Both the phone app and the PC client have the same issue? If you reboot the camera, will it make sense? If still no luck, could you send us the camera firmware page and the App version to our support team: support@reolink.com?Our support team will help you check in detail. It would be great if you could describe the issue and your test result in the email, that will give them a better understanding. Your patience and understanding will be highly appreciated:)

Hi Tinamn, have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding:)

Hello, sorry for the inconvenience. Please don't worry,our R&D Team is working hard on it and they will make the html5 available at the end of this year. Please stay tuned! Your patience and understanding will be greatly appreciated.

Hi Mike, Argus PT doesn't have a color night vision.
If you actually mean Argus 3, which is color night vision.
Yes, the color mode during the night will consume more power than black & white mode.

Hi Mike,
Argus PT doesn't have the color night vision, it is still black/white mode.
Do you actually refer to Reolink Argus 3?

Hi, I am afraid that there is no URL about the motion detection.
We have the CGI snapshot and preview or playback URL.
If you need, please send your request to our support team about all the public CGI commands we released.

Hi Mario,
Please still report such 4G connection issue to our support team support@reolink.com, and they will troubleshoot and fix for you.

Hi Mario,
Glad to hear it is working great now.
Should you have any further problems, please feel free to contact Reolink support@reolink.com.

Hi Dan,
Please change the channel number via the URL.
You can change the channel number as per example here:
http://(ip address)/cgi-bin/api.cgi?cmd=Snap&channel=0(channel number)&rs=(any combination of numbers and letters)&user=(user name)&password=(user password)