Posts made by Cynthia_124785627824270

Would you please send me the build no. and hw no of the RLC-423?
And may I know your email address? I'll help you find the latest one and send you the firmware.
Or another way to solve the problem is that you can send an email to the support@reolink.com. And they will send you the right firmware.

Thank you for sharing the video with us. Your video has motivated us! We really appreciate it.

Sincerely sorry, intelligent detection technology is currently only used in our latest cameras.

We will forward your request to our R&D team, it will take time to evaluate the request and to implement it.

You may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!

Dear Steven,

Hope this picture can help you
1.jpg

Sincerely sorry that we don't support this function currently.

We will forward to our R&D team.

They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to implement it.

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!
Anything we can help you, please do not hesitate to keep us informed.

Hello, They are almost indistinguishable between monitor and computer. It depends on the user’s personal needs and preferences. They have different user interface but has the same functions.

Hello, Ian!
Here is a link for you to find the latest RLC-423 firmware.
https://support.reolink.com/hc/en-us/articles/360032028313-07-15-2019-Firmware-for-Reolink-IP-Cameras-IPC-51516M-

Sorry for causing the inconvenience. The privacy mask is to mask some areas, and the pir is still working. Here is the working principle, refer to the article: https://support.reolink.com/hc/en-us/articles/360004357254-What-is-PIR-Motion-Sensor.

As for the working temperature, please refer to https://support.reolink.com/hc/en-us/articles/900000784286-What-s-the-Operating-Temperature-and-Humidity-of-Reolink-Battery-powered-Cameras.

Here are some installation tips, refer to https://support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras.

You may please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Thank you very much for your suggestion, we will forward to our R&D team.

They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to implement it.

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!
Anything we can help you, please do not hesitate to keep us informed.

I am glad you are interested in this.
If you have any other problems, please feel free to contact us.

Updated 2021/12/01:
For the latest firmware of the RLC-410&RLC-520, you can find the firmware on our download center now, Download Center – Reolink.

If you want to get the firmware of RLN4, RLN8-410-E (H3MB16), and other firmware that you can't find, you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Thank you so much for your guidance.
If there are any other problems, please feel free to contact us.

Hello, so nice of you to provide the wonderful feedback to us.
Could you please reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support#reolink.com (replace # with @)
We will explain more details about your queries.

Thanks for your wonderful idea. I will forward it to our R&D department to make an improvement in the future.

Wow! So professional of you to deal with the problem. If you have any other problems, please feel free to contact us.

Dear customer,

Really sorry for causing the inconvenience.

May I know your camera model? You may please set up the siren schedule refer to the article:https://support.reolink.com/hc/en-us/articles/900000630546-How-to-Set-up-Audio-Alarm-Siren-Schedule-via-Reolink-App.

Please note that All Reolink Battery-powered cameras don't have audio alarm(siren) schedule feature yet, thus it's not supported to set up Siren schedule via Reolink App.

Hi, there. You can send an email to the support team(support@reolink.com) and they will help you ask when the new black solar panel is available.

The plan is officially releasing the HTML5 before the Google forbids the Flash, which means it could be the end of this year. Please rest assured and you can continue using web browser to watch the cameras by then. Sorry again for the inconvenience caused.

Sorry for the inconvenience. Should you have any questions about the order, please submit a request in this link https://reolink.com/contact-us/, our team will help you check order status and tracking details etc.

At present, for the models still on the shelf, only RLC-423 camera support presets function. If your camera is a RLC-423, please upgrade it to the latest firmware and you will get the preset function.