Posts made by Cynthia_124785627824270

Sorry for the inconvenience. Could you please report this issue to support@reolink.com? Our support team will help you.

Sorry, the cloud service in EU needs more discussion before the official release due to the law.

All electronic devices are not supposed to work under over voltage, which will shorten the lifespan of the product. For battery products, the higher the battery level, the higher the voltage. Solar charging is a constant process of charging. If the camera works constantly with battery level over 90%, it will shorten the life of the camera. So we set the charging capacity limit to around 85% out of this consideration. That's to say, when you connect the camera to solar panel, the battery level shows as fully charged when it reaches around 85% and you don't need to worry about it.

Sorry to have kept you waiting. Since the flash is available on Chrome in 2020. Our R&D team will develop the html5 late this year. : )

Hi, Splen Dence, could you please report this issue to Support@reolink.com? Our support team will help you with it and offer more details.
Thanks for your understanding!

Hi friend, sorry for the inconvenience. It is suggested to send the liveview image of the camera and the PIR setting to our support team for further check, https://support.reolink.com/hc/en-us/requests/new.They will help you check if the camera is installed and set up properly, then offer you further advise. Much appreciate your understanding.

Hi Steve, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Our support team will help you check if the setup is feasible. Thank you!

Hi Hector, may I ask which integration with IOS you refer to? we will see if we could forward your suggestions to our R&D Department for assessment. Thank you and have a nice day!

Hi there, for this issue we will confirm with our manger about it, thank you~

Hi there, if you all the cameras video loss at the same time like 2am, that would auto reboot under maintenance settings, so please kindly check whether you have set up the NVR to reboot 2am every day or every Sunday.

Hi webarment,
You may refer all of our products via the link here:https://store.reolink.com/
And if you have any questions regarding our cameras, please feel free to contact our support@reolink.com.

Sorry for the inconvenience. Our R&D team is working hard on fixing bugs of the beta version. Hope it will officially meet you guys soon. Any questions, please contact support@reolink.com!

I will collect your advice into our suggestion box. Thanks for your valuable input!

Thanks for sharing!

Sorry, due to the GDPR, the cloud service in EU needs more discussion before the official release. For now, we haven't been informed with the accurate release date so I'm afraid I'm unable to give you a solid answer. So sorry for the inconvenience. GDPR won't be an issue if you just access the live stream or playback via SD card.

Hi there, could you share us a screenshot to show the issue for a check?
May I know your Android App is the latest version?

Hi friend, could you report this issue to the support team: support@reolink.com?
Our support team will feedback the issue to our R&D Team to see if there is a way to fix it.
We appreciate your understanding.

Hello friend, please contact our support team: support@reolink.com, they will reply to you and offer you advice on the issue. Thank you and have a nice day!

Hi, Simon, no worries, could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thank you and have a good day!

Hello, friend, could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you check the issue and give you the answer to your question. Many thanks!