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Sorry for the inconvenience. Regarding this issue, could you please submit a request to support@reolink.com?
Is your phone on the same network with the camera or not? Could you please submit a request to support@reolink.com? Thanks!
Thanks for sharing!
Sorry, does the black screen issue occur often or only when the software is launched?
Will you consider RLC series cameras which support RTSP?
Sorry for the inconvenience. You may send a follow-up email and our support will handle the case in 24 hours.
Sorry, this is determined by the hardware so it is unable to be modified via other configurations.
I checked with the R&D team and it seems they have no plan at present to add this feature to the battery product line. Sorry for this restriction. : (
Sorry, this issue may relate to the outside WLAN you connected to, is it a public WiFi like hotel WiFi or school WiFi? Please check Cause 3 in this article: https://support.reolink.com/hc/en-us/articles/360006937074-Connection-Failed-when-Log-in-Remotely-via-UID
Sorry for the inconvenience. We only keep the latest version on the website since we think our customers won't be confused by tons of files. If you need the old firmware for some reason, you may contact us via email. : )
Hi, if you try a different SD card, will it change any better? You may try the SanDisk class 10 SD card.If there is still any problem, you may submit a request to Reolink support team, they will help you to solve the problem.https://support.reolink.com/hc/en-us/requests/new
Sorry for the inconvenience.Could you please submit a request to the Reolink support team? They will help you to solve the problem soon.https://support.reolink.com/hc/en-us/requests/new
Hi, why do you think it's running 32-bit?The installation directory could be changed as you wish, it doesn't mean that the Client is running 32-bit.If you want to verify that, you may try to install the 64-bit version on the 32-bit version Windows system to see if it can be installed.The 32-bit system can install 32-bit software only, while the 64-bit system can install both 32-bit system and 64-bit software.
Hi, could you please submit your requirement to Reolink support?https://support.reolink.com/hc/en-us/requests/new
Hi, different cameras have different model names and different hardware versions.When you download the firmware, please compare both the model name and the hardware version.If you install the incorrect firmware, it may damage the camera functions.You can find the latest firmware on Reolink website: https://support.reolink.com/hc/en-us/sections/360002374874-Firmware
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