Posts made by Cynthia_124785627824270

Hi, the NVR needs the camera password to add the camera, if it shows the "PWD Invalid" in the IP channel page, could you please try to manually input the camera password to see if it works?
If there is still any problem, you may contact Reolink Support Team to see if there are any possible reasons.

Hi, there, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Our support team will help you solve it soon. Thanks.It would be perfect if you could take several pictures of your NVR recording setting for us to have a check in the email. Thank you and have a great day!

Hi Kovu, it is suggested to report the issue to our support team support@reolink.com and they will help you check the issue in detail as soon as possible. Thank you and have a nice day!

Hello Jim, sorry for the inconvenience. The length of the video uploaded to the cloud is 8 seconds. Cloud storage is different from local storage. This two kinds of storage methods work independently without each other's interference.We appreciate your kind understanding in this matter. Have a nice day!

Hi friend, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Much appreciate.

Hi friend, sorry for the inconvenience. Have you reported the issue to our Support Team support@reolink.com? They will pay attention to it and will forward your issue to our R&D Team for further analysis, we appreciate your understanding in this matter. If you check this camera's Max bitrate and change a bit low please? Go to device settings- display--Quality---Max bitrate. See if it can make any difference.

Hi friend, it is suggested to report your concern or questions to our Support Team by the email support@reolink.com, they will pay attention to it and respond with a knowledgeable reply. Thank you and have nice day!

Hello friends, have you reported the issue to our support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new? Our support team will forward your feedback to our R&D Team. Much appreciated.

Hi friend. Could you please report this issue to the support team: support@reolink.com? Our support team will help you. Thanks.

Hi Brian. Could you please report this issue to the sales team:sales@reolink.com? Then our sales team will help you. Thanks.

Hi Friend. Could you please report this issue to the support team: support@reolink.com? Our support Team will help you. Thanks.

Hi, Customer. Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Thanks.

Hi there, could you please send your request to support@reolink.com they might help you to solve the issue, thank you!

Hi there, since our camera doesn't support the IFTTT now and if you add the camera with Alexa you could only view the live stream, we have escalated this to our development team, there are lots work requires to do and we must evaluate this request first, if its possible that we will make is available in the future upgrade and let you know, thanks so much for your kindly patience in advance.

Sorry for the inconvenience. Our R&D team is aware of this issue and they're working hard on fixing it. Appreciate your patience and understanding. : )

Sorry for the inconvenience. We will use the HTML5 to place the Flash. And we are working hard on this and will finish this update by the end of the year.

Hi, sorry for the inconvenience, since this issue is a little complicated, could you please submit a request to support@reolink.com for help?

Hi Lois. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.

Hi Bdruth. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.

Hi Jaime. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.