Posts made by Cynthia_124785627824270

Hi Stenfan, Could you provide a wifi for RLC-410W? The data you cost when you view the camera is related to the quality of picture and how long you view the cameras. If there is any questions, you also could report it to support team: support@reolink.com. Thanks.

Hi Peste, our engineers are hard working to the AI function of camera, and there is not a release dates. You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec. Thanks.

Hi Abe. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.

Hi Iem. All battery powered cameras can't be accessed via any other 3rd-party software since the third party software doesn't have battery management system and also can't detect the IP address of the camera.
But I will forward your request to our engineers. And they will review the feasibility of implementing this idea. Thanks.

Sorry that we could not open the link to check the informations. Could you check the link and send it to us again? Thanks.

Sorry for the inconvenience.
Could you please report this issue to Support@reolink.com? Our support teaam will help you with this issue.
Much appreciated.

Hi, could you please report this issue to support@reolink.com? Our support team will help you fix it.
Thanks for your understanding!

Hi, could you please report this issue to support@reolink.com? Our support team will help you fix it.
Thanks for your understanding!

Hi, Steffen, sorry for the inconvenience, there is no such profiles with the Time Plan for the PIR with Reolink currently. Regarding the PIR schedule issue, you may kindly refer to the article https://support.reolink.com/hc/en-us/articles/360012344054-How-to-Set-up-PIR-Schedule-via-Reolink-App?source=search

If you still have questions about the issue, you may contact our Reolink support Team and you will get a knowledgeable response by emailing support@reolink.com and describing the situation in some detail. Thank you and have a nice day!

Hi, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you check whether the issue goes to the Reolink App or the other factor. Thank you!

Hi, sorry for inconvenience. We will forward your request to our R&D Department for consideration.
Currently, most of our cameras are compatible with Google Home and Alexa, we believe IFTTT will be our next plan soon.
It will take time to evaluate the request and to implement it. We appreciate your kind patience and understanding.

Hi, glad to hear you have figured out the issue by yourself.
We are deeply impressed by your knowledgeable understanding.
Thanks for sharing your thoughts on the issue.

Hi, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will offer you a proper solution for the issue. Much appreciate.

Hi, Tiago V, sorry for the inconvenience. Cloud is not available in Mexico currently. It will support more countries and regions in the future. Until then, you may use the SD card for the video storage. We appreciate you for your patience.

Hi, Reolink NVRs don't support Google Home due to their hardware design. And I am sorry the old version RLC-410S also doens't support Google Home.
Only Battery-powered cameras (Argus 2; Argus Eco; Argus Pro; Argus PT) and the cameras with with hardware IPC_513/IPC_515 support Google Home.

Hi, you can go to email setting to change email attachment/content. Refer to, https://support.reolink.com/hc/en-us/articles/900000626183-How-to-Set-Up-Email-Attachment

Hi, I am sorry the two options are not implemented currently. But we have forwarded the two suggestions to our R&D team already.
They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.
You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Hi, I am sorry about the trouble that you encountered. We will publish a firmware to solve the false email alerts and false push notifications which are caused by IR cut. Please pay attention to our new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware

Hi, please check whether the camera has the latest firmware, if not, you can try to upgrade firmware.
Refer to to the link to find out firmware and hardware version, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App
Refer to the link to find out the new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware
If you fail to find out the new firmware for your camera, you can send an email to our support team support@reolink.com with the camera system information, our support will help you.

Hi, so you forget the password and the default password (blank) can not work?
Please refer to the link to reset the camera, https://support.reolink.com/hc/en-us/articles/360003545494-Restore-via-Reolink-App
and then refer to the link to set it up again with the new password, https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initial-Setup-for-Reolink-Battery-powered-Cameras-via-Reolink-App