Posts made by Cynthia_124785627824270

Hi， what is the format of the file you upgrade for your camera? Is it pak.file?
If you still fail, please kindly contact our support with the system information of the NVR, our support team will check for you.
Our support service is FREE and you can reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com

Hi, I am sorry about the trouble that you encountered.
Please kindly contact us our support team about your issue.
Our support service is FREE and you can reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com

Both Reolink RLN8-410 NVR and RLN16-410 NVR support to work with Reolink WiFi cameras (except for battery powered wifi cameras). And 4K RLK16-800B8 or RLK8-800B6 has these NVRs, so they can work with Reolink WiFi cameras.

Both Reolink RLN8-410 NVR and RLN16-410 NVR support to work with Reolink WiFi cameras (except for battery powered wifi cameras). And 4K RLK16-800B8 or RLK8-800B6 has these NVRs, so they can work with Reolink WiFi cameras.

Both Reolink RLN8-410 NVR and RLN16-410 NVR support to work with Reolink WiFi cameras (except for battery powered wifi cameras). And 4K RLK16-800B8 or RLK8-800B6 has these NVRs, so they can work with Reolink WiFi cameras.

I am sorry there is not such a notification or subscription to inform customers when and which camera models' firmware are published. But I will forward your suggestions to our company to make improvements. Thank you for your support to Reolink.
If you are not sure about firmware for different cameras, you can contact our support team providing the system information of the cameras.
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Or send an Email directly to support#reolink.com

Hello, may I know whether the green light you mentioned refers to the status LED？If yes, you may refer to the guide https://support.reolink.com/hc/en-us/articles/360004687254-How-to-Turn-off-on-Infrared-Lights-or-Status-LED-via-Reolink-App?source=search See if it can help. Thank you for your understanding.

Hello, the IFTTT function is still under developing, it will take time to achieve it. Thanks for your kind understanding.

Hello, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.

Hello,Barry, the orange status light color indicates that the battery of this camera is charging. The green status light color indicates that the battery of this camera is full and you can disconnect the power adapter.

Hello, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon. Thanks.

Hi Luc, You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Hi Splen Dence, the B800/4K system is using H.265 coding.

Hi Bart, please use UID to access the Argus 2, since the Reolink battery-powered camera can only be accessed via UID, as to where you find the UID, you may refer to https://support.reolink.com/hc/en-us/articles/360006916814-Share-Your-Configured-Cameras-NVRs-with-Others-Other-Phones-

Hello Etienne, it is suggested to submit a request to our support center:https://support.reolink.com/hc/en-us/requests/new
Our support team will help you solve it soon. Thanks.

Hi Adelphia, sorry to tell you that the colors on the 8 channel NVR menu cannot be altered, and cannot support the external keyboard, but much much appreciate for your feedback provided, they are collected into our suggestion box, thank you!

Hi Mark, much appreciate your feedback on the ratio aspect of 5MP camera and the micro SD card. They are collected into our suggestion box, thank you!

Hi Dr Leonidas, your satisfaction and trust means a lot to us! It is our honor to win your trust. Have a nice day!

Hello friend, our support will reply to your request in detail. Have a nice day!

Hi Rauno, appreciate your feedback on the API, it is collected into our suggestion box, thank you!