Posts made by Cynthia_124785627824270

Hi friend, in concern of the 16 channel 4K NVR availability, it is suggested to submit a request to our support center， they will help you to check the stock of it, refer to https://support.reolink.com/hc/en-us/requests/new

If there is any problem with the Smart Home function, could you please send a request to Reolink Support Team? They will help you to solve the problem soon.
https://support.reolink.com/hc/en-us/requests/new

Currently, the 8-channel NVR on sale supports the 4K cameras.
For more pre-sale information, you may contact Reolink Pre-sale Team: https://support.reolink.com/hc/en-us/requests/new

E1 camera doesn't support RTSP stream, you may refer to this guideline to check what models support RTSP stream.
https://support.reolink.com/hc/en-us/articles/900000617826-Which-Reolink-Products-Support-CGI-RTSP-ONVIF

The camera E1 Pro support both UID mode login and the IP address login (via Reolink Client/App)
For the initial setting up, the camera need to scan a QR code to connect to a WIFI.
But actually the camera can be configured without connecting to Reolink server.
Here is the way to do that:
1. When you set up the camera, the App will generate a QR code for the camera to scan, but actually, you can generate that QR code via other tools instead of the Reolink App, for example (https://www.qr-code-generator.com/)
The QR code contains the WIFI info. So the camera can connect to wifi after it scans the QR code. You just need to use this format "<QR><S>WIFISSID</S><P>WIFIPassword</P></QR>" to generate a QR code, then the camera can scan that QR code and connect to the wifi.
2. When you use the UID mode to connect to the camera (by scanning the camera QR code), then the camera and Reolink App need to connect to Reolink server to build connection. But, if you have a public IP address, you can forward Media Port 9000 on your router, then remotely connect to the camera via the public IP address (via Reolink Client/App).

Yes, the 16-channel NVR is capable for supporting 14 cameras, but for the performance, I'm not sure your expectation.
You may contact Reolink support team and check if you can get a demo device to check by yourself.
https://support.reolink.com/hc/en-us/requests/new

If you download our latest client, it can work better or not?

https://support.reolink.com/hc/en-us/articles/360012466173-Reolink-Client

If its possible please kindly send your request to support@reolink.com, the technical support would help you out.

Could you please check whether there is rules in your router cause the issue, if you change another LAN port, it can worj or not or not, if still the same please forward your request to support@reolink.com,our technical support will help you about it.

The screw size is 2.5*4mm

We have 16 channel NVR, if you would like to have 16 reolink cameras that we suggest to use reolink 16 channel NVR not other brand NVR.

Tomo,since the 7/24 that means protected the 7/24, the camera can keep connected with your app and client 7/24, but not means it can record 7/24,i will forward your request to our manger to know it, thank you!

Hello friends, appreciate your feedback on the motion detection. I've collected it into our suggestion box. OUr R&D department will have the assessed. Have a nice day!

Hello Tomo, sorry for the inconvenience caused,
1.The PIR sensor (passive infrared sensor) detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. and due to PIR sensor's fan-shaped structure, properly adjust the camera lens angle can improve its functionality.
2.We recently released official cloud plans in US, CA, AU and NZ and other countries(here is the full list, refer to https://cloud.reolink.com/). 、
And we’re also working proactively to support more countries in the future.
We will also support European countries. In order to protect our user’s privacy, we still have a lot of work to do to compliant with GDPR(General Data Protection Regulation).
3.Appreciate yourf feedback on the recording, that is something we need to inprove in the future.
If you have any further questions or suggestions, it is suggested to contact our Support:https://support.reolink.com/hc/en-us/requests/new

Hello friends, It's recommended to send email to support@reolink.com.cn
Our senior engineer will help you check the issue.
Have a great day.

Hi michael,
If you still have any other concerns, feel free to contact us at any time.
Thanks!

Hi pascal, We have confirmed this issue with our engineers.
They are working to make reolink camera support HTML5. Please kindly wait for update from us.
Thanks!

Hi, sorry for the inconvenience caused.
We will forward your feedback and suggestion to our R&D department to see if we can make this change in the near future.
Thanks for your understanding!

Hi Vincent, sorry for the confusion caused.
You can see that it states " All Reolink IP cameras ( B800, Reolink battery-powered cameras, Reolink E1, and Reolink E1 pro excluded )", which means that battery-powered camera doesn't support this function.

And also we will forward your feedback about the battery-powered cameras to our R&D department for careful consideration.

Thanks for your understanding.

Hi Vincent, sorry for the delay reply.
If you still have any concerns about this issue, please send a request to support@reolink.com. Our support team will help with it.
Thanks!