Posts made by Cynthia_124785627824270

Thank you for your feedback. I will forward to the related team to improve it.

Hello, I tested and the client will save the settings even when you close the program and launch again.
Please check whether the settings are correct here: https://support.reolink.com/hc/en-us/articles/360003432274-Set-up-Local-Record-Settings-via-Reolink-Client-Windows-
Please also make sure you get "saved successfully" notice after you click save button.

About the stream type, please refer to https://support.reolink.com/hc/en-us/articles/360005238413-The-Difference-Between-Clear-Fluent-and-Balanced
About the bitrate, you may set it according to your internet bandwidth.

If you still are able to access the camera via any of your devices or web browser, you may restore the cameras and create a new password: https://support.reolink.com/hc/en-us/articles/360003610473-How-to-Restore-Reolink-Products
If none of your devices can access the camera, you will have to hard reset it by pressing the reset button.

Sorry that RLC-420-4MP (D400) and RLC-410-5MP (B400) don't support Onvif and RTSP. So it is suggested to purchase the 5MP version of the same model.

Updated 2021/12/01:
For the firmware of the 3816M, you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Does your camera have hardware version--IPC_381? In that case, please download the latest firmware for your camera here

Hello, sorry about the issue. Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.

Sorry about the issue. Please purchase a high-speed SD card to have a test. If the issue no longer happens, then it is caused by the faulty SD card; if the issue occurs again, please submit to support@reolink.com for more help.

Sorry that the cloud plan doesn't support auto-renew yet. But it is on the plan and our senior engineers will work on it very soon. Please wait patiently.
Currently, the cloud will send you an email before your cloud plan is expired. So please pay attention to the email notification.

Sorry that Reolink cameras don't support HTTP command yet. But i will forward your request to R&D engineers and they will consider in the future plan. Thank you for your patience and understanding!

Sorry for the inconvenience. The rain and spider web will reflect the IR light which cannot be avoided.
If it is convenient, you may install the camera to the place where there is enough light at night, so that the IR light can be turned off.

Do you set up the cameras to record 24/7 to NVR or record only when motion is detected?
For the first case, if 1 hour video is one package, for example, then you may not find the video before the package finishes recording.
For the second case, once the motion video is recorded completely, you are able to find it in playback.

Sorry that Reolink wireless cameras can only save one wifi information. But i will forward your request to R&D engineers and they will consider in future plan. Thank you for your patience and understanding.

Is it convenient to change a different direction or installation position to see whether it is better. If it is still the same, please submit to support@reolink.com for more help.

IFTTT is still in the future plan of Reolink R&D engineers. I will forward your request and push our engineers to put it at the top of the plan list. Thank you very much for your patience and understanding!

Are you refer to the multiple screen option at the bottom of the live view page? If you are, there are 16 modes to choose from. For more details, visit Using Multiple Viewing via Reolink Client (Windows).
multiple-viewing.png

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please take a screenshot of the abnormal live view page and send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry that you can't change the individual cameras' setting if you connect the cameras to the NVR. If you want to view and set the camera separately, you can connect them and the NVR to the same router. In LAN, it will record to NVR, view from NVR and you also can access and change the cameras' setting directly via Reolink software.

For Argus 2 and Argus Pro, the PIR sensitivity can only be set as low, mid and high. We have a plan to change this setting in the future. You may make a subscription to get the newest update: https://reolink.campgn4.com/Subscribe-Us.