Best posts made by joseph_1979

@reolink-lorenz But there is no scheduler for the scene mode. I did request this to senior support. Hope that we will eventually see this implemented together with its status.

@sam-de-andrade_521565391970471 Currently the cloud service provided by Reolink doesn't allow scheduled recording for person/vehicle/pet/any motion. So each time it is triggered (even outside configured schedule) it will be forwarded to the cloud)

I have seen other members requesting this feature. Kindly submit your request to https://support.reolink.com/requests/

@kimchigun Same for the HHP.

@mamymam2013_465350299701478 I am running 8.11.0 on Windows 10 and 11 and have no issues. However, I did have an issue with the latest version but I sorted it out myself.

Version 8.11.0 runs on Win 64bit architecture. I asked them to compile their new application for both 32 and 64 bit OS.

@big_ted They need to synch and communicate better. We can offer lecturing ......

@user_964832316215492_964832316215492 Email support and ask for the beta fw for the Home Hub Pro.

@james-jenner_683177101791235 You have it since midnight but you can scroll the red indicator (on Android) on the time scale. I do not have an issue. Perhaps what can be done is to point to the last recorded clip and move backward.

@lorenz Can you please ask the dev team to see if they can point to the last recorded clip when playback is selected?

@pedrofsilva_762258334912663 Three months ago they asked us to provide our feedback on improving the scene mode. We have requested a flexible scheduler together with status. We also ask for geofencing too similar to what other brands have. However, I didn't see any updates on this development.

@user_961951840002251_961951840002251 There is rarely an update on battery models especially if they are more than 2 years old. Not even on the recent Altas 2K, they didn't add the possibility to force WIFI connection to 5G or 2.4G.

Try to email support.

@qualitystreet360_438079762100362 I don't owe any NVR. I record on SDs and transfer the files to an ftp server. You need a DC current clamp meter. I suggest you to email Reolink support and ask them.

Hi Reolink Team,

I did capture some traces at both the RLC511WA and the Client sides and noticed that the all the packets transmitted by the camera have reached the clients. You have a byte denoting the packet number. When the playback was set to low, the video preview was smooth and the sound was continuous. This means that at low resolution setting the camera was able to transmit the packets at a CBR with no packet loss or delays between packets.

Then I changed the resolution to CLEAR and despite that there were no missing packets, the video can be seen sometimes freezing and the sound chopped. This is apparent when there is movement in both live and previews. There was no issue of bandwidth at all and both the source and the target were on the same subnet. Thence the issue is at source. It could be inefficient H264 encoding (I guess software encoding is used) at high resolution or hardware issue. I also noticed that the max downloading speed for FTP is 1.2Mbps. This is low especially when you are on the same subnet.

I even changed the bit rate for 5Mbps with the recommended value of 1536kbps but didn't observe any improvements.

I checked another model, the Argus 2 and the same issue has been observed at high resolution. Appreciate if the engineering team check and get back to us with their findings.

Regards,
Joseph

@leeawhite_475558898094213 I am not aware of the v8.12. Has this been provided by support?

@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....

@cationexchangecapacity_319602913190091 I cannot include URLs. Go to ebay(dot)co(dot)uk and search for 254653387081. They still have 13 available.

@abruemmer_294883353338065 Which one you want? Perhaps this one https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

@resen-berri_509347230924980 Can I ask you a question please? Why do you want to get rid of Arlo doorbell? And what are you expecting from Reolink. We just want to hear feedback and in what areas Reolink can improve.

@nordo_776225435984080

1. Put PIR sensitivity to 92 and person sensitivity to 65. Try to tune the person sensitivity.....but do not make it high as you will get a person detection for a swinging plant.
2. 
   
3. You shouldn't get anything from the non-detection zone. Try to activate the 'motion mark Beta' and check what has triggered the camera. This is available on both the latest Android and Windows client. You need to view in CLEAR mode to have the motion tagging.
4. 
   
5. We normally disable 'any motion' as we are only interested in persons, vehicles and pets. Otherwise for any motion ( a branch, snow, etc) you will get an alert.

@ecri_153017360044193 The programmers programming the Windows client used old DirectX9 libraries and this has caused issues with video. I did mention this in my replies to members.

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.