Best posts made by joseph_1979

@mikkoim_385349357375663 This hasn't yet been released in public and so must be a beta version. The last stable official firmware is 989.

@user_746623229407444_746623229407444 Something went wrong. I cannot understand why they don't use the community to assist them in testing. There are brilliant people here who can assist without requesting anything.

@drealine_329342379503810 It takes some time for the application to show Motion Mark on all the cameras. This happened to me on my Android appl. Maybe you can delete it and add it through UID. Have no idea what's the condition implemented on their application to add this feature for the camera.

@reolink-fiona That's better. Please push development team for more enhanced features which have been requested by members. Thanks for providing the client for us to test it out.

@user_773510003101839_773510003101839 Exactly. Let see.

@john_350143387672724 Good to hear that. I had to revert back to v8.12.1 as I am not getting the control icons (running on Win 10). I reported it to support.

@reolink-fiona We have seen features introduced related to new products but I think features related to the security of the camera per se have been left a bit behind. For instance I wish to see some of the following suggestions being implemented on your products. These will definitely give more peace of mind to your customers.

1.     Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the Administrator account. Here one can check if someone else tried to log the camera. This should be read-only and cannot be erased even if the camera is rebooted or restored.
2.     Send a push notification or email when user fails to log to the camera. You have introduced the account locked feature but this is not enough as after timeout the account will be unlocked and you have no idea that someone tried to log on.
3.     Add the possibility to send a push notification when a user logs the camera within a configured time period.
4.     Add a privacy shutter which inhibits any recording. This has to be password protected by the admin.
5.     Introduce a heartbeat mechanism between the camera and the P2P servers and in the event of failing to receive say 10 consecutive requests then send an email/push notification to the user that communication with the camera has been lost. Of course this will definitely increase the load on the servers of the service providers providing the p2p service.
6.     Encrypting the mp4 files in the SD/NVR (using AES 128/256 bits) and files can only be viewed from the Android/Ios and Windows/Mac applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.

@tiaan_781250483077293 This is rather based on push notification and so you need to click on the received notification which will start the application or it will pop up if you are in the application as your case. This is not practical at all.

Implementation should be based on registration of both doorbell and client. One can use either XMPP + SRTP (whatsapp) or SIPS + SRTP(VOIP). Competitors (arlo, wyze, eufy, etc) implemented the voip method.

@user_634252559302720_634252559302720 Exactly. I provided this info weeks ago. If the application runs then they can do this from the application menu.

@quizzical Uh........... again!! Perhaps more issues. Have no idea of what is happening.

@fiona Can you please let us know what is happening on the doorbell firmware? It seems to have been pulled out twice in the last 2 days.

@user_654306224615431_654306224615431 In the past I had one or two issues with push notifications. One was on Argus 2 and I resolved it by restoring the cameras. I was not on site and so had no means of capturing any traces.

On the second occurrence I was on site and so I captured some traces at the router and the smartphone sides. So when I activated push notification from my smartphone on a particular camera (identified by its UID), the client requested a token from Google FCM and subsequently provided in the response message. Then the client forwarded the token (with other parameters such as UID) to Reolink message application server. So far so good. When the camera detected motion, an alert message was sent to the pushx.reolink.com application server. However, the push message notification was not being sent by Google FCM. At the same time I was receiving push notifications for other applications. So I concluded that the issue was at Reolink message application server. It turned out that they were doing some upgrades on these servers. I told them to inform customers of any planned maintenance.

Thereafter I didn't had any further issues on push notifications other than the tone which sometimes they mistakenly change during the upgrade.

And yes they need to be more consistent between clients. Why I cannot enable/disable ports from the Android client or change the restart time? I informed support several times.

@mrmoorey Hopefully this together with the disappearance of the icons bar shall be sorted out in the next upgrade.

@dylantkline_629871480078705 It has been temporarily pulled out from the download center. Most probably they are finalising the final 'stable' version.

@gralin So far none of my cameras did ever invoke an upgrade. I keep record of their current version and every quarter I email support to check whether there has been any newer fw. Note that for battery cam, the only way is to ask Reolink support to add it to your cam profile (identified by UID) and then it will be automatically updated.

@mamymam2013_465350299701478 v8.14.2 has solved the missing icons bars and has improved the video quality in CLEAR mode. I have upgraded from v8.14.1. I am still testing it and noticed some UI minor issue,

@john_350143387672724 Maybe the framework behind the 8.10.x is different from that of 8.8.x. Download of large files was fixed in previous beta version as you correctly stated.

@user_654306224615431_654306224615431 I always tell them, use the genuine members of the communities (here, reddit and FB) and they will surely perform the appropriate testing. There are people out there who are really expert in a number of fields. For some of us these are gadgets in comparison to what we are responsible of.

@cédric_756173795434660 Can you set an alarm delay of 1 to 2s? I will email Reolink support to see if they have a newer firmware and if they have received similar complaints. Maybe they have a beta fw.

@reolink-fiona Now the resolution settings are being stored and retrieved correctly. As for the application starting time, it seems to be the same as the previous version. As stated we are here to support you and before you launch the client.......put it here and we shall test and provide feedback. Thanks for your support and good work.

Performance and resource usage is quite good. I left it in the background for around 3 hours and no freeze. But whenever there is an upgrade.......there is always an omission of a feature :)............ No full screen again. Please put it back.

@reolinkshayla yeah it is filthy due to spray. And it isn't rightly installed....that's why I said that