Best posts made by joseph_1979

@abruemmer_294883353338065 Which one you want? Perhaps this one https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

@nordo_776225435984080

1. Put PIR sensitivity to 92 and person sensitivity to 65. Try to tune the person sensitivity.....but do not make it high as you will get a person detection for a swinging plant.
2. 
   
3. You shouldn't get anything from the non-detection zone. Try to activate the 'motion mark Beta' and check what has triggered the camera. This is available on both the latest Android and Windows client. You need to view in CLEAR mode to have the motion tagging.
4. 
   
5. We normally disable 'any motion' as we are only interested in persons, vehicles and pets. Otherwise for any motion ( a branch, snow, etc) you will get an alert.

@steven_738981743145089 Rich notification is only allowed for doorbell WIFI and this is against a subscription. The preference showed by most members is to have a VOIP callout. Basically Reolink has to deploy SIP application servers which when alerted from the doorbell originates a SIP call to the user smartphone. The ingress to the appl. server shall be a live view from the camera. Users have to set up a VOIP account on Reolink SIP servers.

@shayla Can you please let us know if rich notification will be extended to other cameras? And is there any plans to introduce call outs when the doorbell button is pressed similar to what is being done by your competitors.

@ecri_153017360044193 The programmers programming the Windows client used old DirectX9 libraries and this has caused issues with video. I did mention this in my replies to members.

Hi Reolink Team,

I did capture some traces at both the RLC511WA and the Client sides and noticed that the all the packets transmitted by the camera have reached the clients. You have a byte denoting the packet number. When the playback was set to low, the video preview was smooth and the sound was continuous. This means that at low resolution setting the camera was able to transmit the packets at a CBR with no packet loss or delays between packets.

Then I changed the resolution to CLEAR and despite that there were no missing packets, the video can be seen sometimes freezing and the sound chopped. This is apparent when there is movement in both live and previews. There was no issue of bandwidth at all and both the source and the target were on the same subnet. Thence the issue is at source. It could be inefficient H264 encoding (I guess software encoding is used) at high resolution or hardware issue. I also noticed that the max downloading speed for FTP is 1.2Mbps. This is low especially when you are on the same subnet.

I even changed the bit rate for 5Mbps with the recommended value of 1536kbps but didn't observe any improvements.

I checked another model, the Argus 2 and the same issue has been observed at high resolution. Appreciate if the engineering team check and get back to us with their findings.

Regards,
Joseph

@marco-bologni_627616607150391 together with SIP calling.

@reolinkshayla Excellent. We forward ideas and exert pressure because we want Reolink to be the best and the first choice for customers opting to install cameras in their home and business premises.

Kindly provide a link to download the appl before it will be available in the respective region. Note that 'Animal' in point 3 has been wrongly written to 'Aniaml'. Please correct.

Thanks a lot and keep it up.

@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....

@gbee_140374135459980 RLC-811A/TrackMix are quite good but before concluding have a look at the comparison sheet prepared by a moderator at the Reddit Reolink community. https://www.reddit.com/r/reolinkcam/comments/z6caqk/reolink_specs_comparison_charts/

@crimp-on_62210811129 It is still in beta version and needs a lot of work. It doesn't work in playback mode and not all AI cams are covered. And I have already told Reolink support that this should have been implemented at source and not at application level. For instance a 30 bucks Wyze camera can do this locally as it should be. Notwithstanding their implementation will create inconsistency. My personal opinion as a customer.

@resen-berri_509347230924980 Can I ask you a question please? Why do you want to get rid of Arlo doorbell? And what are you expecting from Reolink. We just want to hear feedback and in what areas Reolink can improve.

@user_746623229407444_746623229407444 So far nothing. We are all waiting to test out the calling feature.

@james-jenner_683177101791235 Have requested this several times. Hoping one day this will be implemented.

Appreciate if you too submit a request on https://support.reolink.com/requests/

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.

@user_788294888542437_788294888542437 Calling feature shall be available with the new firmware which shall be released this month (according to Reolink announcements).

@slippinjimmy But if not compatible then they should provide a timeframe when this shall be made available. I can understand your frustration as I am a customer like you and wish certain things are handled better. One thing to remind you is that the Reolink doorbell (till today), it only sends a push message notification to alert of a visitor. It doesn't originate a call. They are trying to have a different tone but having lots of push message notification or you are in a noisy environment this is inadequate. I have requested a SIP call similar to what other suppliers have implemented.

@reolink-fiona I will test it out. In Google play I saw a reply from Reolink stating that android version 4.34.0.4 is out. Can you make this available to us? Thanks.

@user_792702754615469_792702754615469 What is the sensitivity for smart detection? The one you showed in low is for motion detection.

I see 3s is a bit too much and I will use the object size too. You need some patience till you find the optimal setting.

@user_736098558853348_736098558853348 Not yet available in Europe. Still waiting to test it out.

@reolink-fiona I did see lots of improvement and have tested most of them. Thanks for sharing. Good Job. Please let us know if there are new firmware to test out.