Best posts made by joseph_1979

@ron-morgenstern_794924005208288 When it comes to the transformer you need yo know the VA, that is the voltage x current. You need to know the current provided at that voltage. So if the secondary voltage is 24V and the VA rating is 24VA then the current supplied is 1A. But if it is 24V and 12VA then the max current is 0.5A.

Moreover 200feet is a bit long and so you need wire with lower AWG (thicker wire) so the voltage drop is low.

@legoguy_24916305373 I fully agree with your analysis and this is what I concluded. Note that I am not an employee of Reolink but a customer like you and assisting members of the community based on my engineering/software skills. Would you be able to collect event logs from Windows or any logs which might be of interest for Reolink to investigate and sort out the issue with their client? Perhaps if you record a video it will help them. Then email Reolink support.

@latez1_702748087968371 I am a customer like you and if I had to design it then I would certainly ping the gateway as most devices do.

@seb_526812765704330 Correct. It was working fine on a previous version but now whenever you click on the notification it will take you to the live view. They need to fix it.

@vigy_591093180735512 Not yet available. You need to connect the NVR, POE switch and BB router to the UPS.

@viswa_660432243101703 Maybe they carried out maintenance on their servers. I have already suggested that they should somehow inform the clients about planned maintenance. I had an issue with push message notification and I did a trace and noticed that the alert was being sent by the cameras but there was no push notification sent by their application servers towards google FCM. They said that they will alert the customers of such maintenance.

@reolink-daisy Time to have the Home Hub Pro with more cams, more storage and more features.

@ed_682671253913811 From the error code I knew what was the issue. Note that I am not an employee of Reolink but a customer like you :). I am here to give my support based on my engineering and software skills...give me thumb up so I will have a Christmas gift....ha ha ha joking.

Good to know you are now streaming.... if you have a nice stream...share it here.

@vogel_284858079064306 check this out https://www.reddit.com/r/reolinkcam/comments/kn53d0/network_cable_wiring_question/

@ed_682671253913811 So the peer is receiving the RTSP request but refusing connectivity. Ensure you have the RTSP enable. Go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. Ensure you have the latest firmware installed. I would still email support to check whether you have the latest one. sometimes the ones shown in the download center are not the latest.

Of course the credentials are never dumped in logs.

Previously there was the possibility to see (netstat) which ports are open by exporting the diagnostic log but this has been removed.

@user_681852094591212_681852094591212 I did request this to support and suggest you to submit your request too.

@user_688413853466839_688413853466839 Toggle again VPN and add exception to Reolink appl.

And ensure you are on 4G/5G and try to lower the resolution. Avoid HSPA.

@big_ted yeah...I didn't check the specs as I was handling a call.

@big_ted Indeed. This 64 bit client brought lots of issues to Reolink customers especially those who are not technicals. I am running the 8.10.3 and have forwarded my complaints to support but their reply was not what I was expecting. Hope there will be improvements.

You needed to add the cameras because when you updated the client, the configuration has been moved to the 64bit client.

@blackhatcon_440478845636849 You're a good spotter ...:)

@big_ted This was not catered for in the 8.8.5 client upgrade routine. It should have deleted the 32 bit version and install the 64 bit. No rigorous testing.

I have them both but I know how to handle them.

@user_mhm_789920451715266 Most probably your router is non-POE. So you need a POE adapter (e.g. Unifi U-POE-af) with input being the AC power and the RJ45 cable coming from the router. The output shall be the POE which is connected to your CX810.

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

@user_657449905848424_657449905848424 Good question.

@Daisy: Can you answer this please?

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.