Best posts made by joseph_1979

@reolink-daisy With this newer firmware, the image in clear mode has low contrast/saturation, colours are muted, and the density is light. This may be due to lower fps (from 25 to 20) and lower bitrate (from 8k to 5k). I assume that the optimisation of ONVIF has lowered the definition. Would the dev team consider restoring these values?

Moreover before updating, I had full WIFI signal strength and now nothing as depicted below. I also noticed that to access the camera and get to the live view, it is taking around 1.5s more.

@robert_5420 What is the fw of your NVR? Check out this link https://support.reolink.com/hc/en-us/articles/4410520891033-Which-NVR-Can-Work-with-Reolink-Duo-WiFi-PoE-/?source=search

"Please note that if your Duo 2 WiFi/PoE works with an NVR with Hw_H3MB18 Hw_N3MB01, and Hw_N2MB02 hardware, you need to upgrade your NVR's firmware to the latest version to view the video, and it can only support max. 6MP video resolution.
The decoding width of Hw_H3MB18 Hw_N3MB01, and Hw_N2MB02 hardware is 4096. Therefore, if you set the mainstream resolution as 4608*1728, the image cannot be displayed on full screen successfully. It is recommended to set the mainstream resolution as 4096*1536."

Ensure you have the latest fw on both DUO 2 and NVR. Go to their Reolink Download Center and check them out.

@crimp-on_62210811129 This should be included as part of the 'About' in the client. 10 minutes job.

Now they have reduced the number of client instances to 3. Previously it was 5. Processor usage ... average 2.5%.

@Daisy. Kindly include what has been added, removed and improved in the new Windows client. And it will be nice to have these in the 'About' menu.

@gkl_293453548720263 See if this helps you https://support.reolink.com/hc/en-us/articles/26862588584089-Introduction-to-Antenna-Extension-Cable/

@jing_734911040270566 I suggest you to take it up with support. For sure there was a change in player and they are using 3 instances. I am running v8.16.10 without any issues on both Win 10 and 11.

@martin_762542987481297 We are awaiting the roadmap till end of the year.

@big_ted but this is a collection of video and audio codecs used by Windows and its software. If I am Reolink developer I will include the codecs used as is done by most media player like VLC.

Anyhow I don't have this pack and I have no issue. Once I found out that their player was calling DirectX ddls which where not in my system and had to install DirectX redist.....and it worked.

I have no time to debug....busy

@micciche-matteo I have never came across any Reolink document on ONVIF implementation. Only the API doc was released to the public. You may submit your request to Reolink support.

@user_678736611209466_678736611209466 Can you paste a screenshot? I am away but once I get to my house I will upgrade it.

@reolink-cam_813700743893181 Most network surveillance camera streams are made up of I-frames and P-frames, I-frames are full image captures that record everything the camera is seeing and P-frames are the frames between the I-frames where only the elements of the image that are changing are refreshed.

To explain this with an example, if you had an empty corridor and someone walked down it the I-frame would capture the entire image and then the following P-frames would only capture the elements of the image that are changing, which in this case would be the person walking.

The idea behind this is that it is another way to compress the bitrate of the camera stream because instead of capturing 25 full-resolution images every second you are capturing one full image every 50 frames (e.g. 2 seconds) and then all the frames in between only capture what changes in the image and thus are much smaller files/use less bitrate.

Reducing the I-frame interval (25 frames, 10 frames, etc...) will obviously increase the bitrate/bandwidth used by the camera and is only really recommended if you are installing the camera in a very busy scene where having the full image refresh more regularly can improve image detail. Increasing the I-frame interval (75 frames, 100 frames, etc...) will decrease the bandwidth used and is only really recommended when covering scenes with little to no activity as you will see a drop in image quality and maybe even distortion to any movement that happens between the I-frames.

Now as regards the new fw, ensure you have the latest one cited in the Download center. I have the WIFI trackmix and the first fw released included ONVIF but at the expense of lower resolution at clear mode. In fact the colours appeared washed out. We have requested to restore max bit rate and fps and the definition is merely the say as the old fw. There are some issues on the new fw. Do a search on Trackmix fw and you shall find a thread on this.

@rol_640066282610764 The only way to add a camera to a Reolink NVR is at the NVR console. You need to connect a monitor and a mouse to the NVR and add it there. You can't add cameras in the app or web UI.

And make sure you have the recent fw on both the NVR and doorbell. Go to Reollnk Download Center and check them out.

@jing_734911040270566 This is the norm with most suppliers. I used to patch equipment costing millions of bucks and no details were provided. Those were the days when you receive the details and the code changed (in assembly language). And fixing known bugs is the generic one. It's like the adhoc assignment in your job.

@user_834458668150999_834458668150999 I have 2 Argus 2 fir 5 years now and had never any issue. I can connect using the latest Android and Windows clients. I can watch live views and can play any recorded clip.

Check that you have good WIFI signal at the location of the camera and have an upload speed of 10Mbps at the router side.

You may place cam near wifi router and check.

@deirdre_509993927315611 Did you try at gumtreedotcom? They have it. Replace dot by . as it is restricted to include a link.

@plum-hale_471695702057097 According to Reolink support, the dev team is working on motion tagging. Have no idea when this shall be made available.

@awesomebread_872791848792199 Email support on support @ reolink . com

@rockcock_637337742590075 We have already provided these suggestions to support. However, it would be helpful if you will submit your requests to support on support @ reolink . com. The more requests they receive the higher the probability we see them implemented.

@reolink-daisy How about an improved Trackmix to be part of the CX family?

@taimo-juhanson_453586972909750 can you try to do the changes from Windows client to see if this is an Android client issue? Which client are you running on your smartphone?

@mlodge87_607028518432873 And if you use the PC on your home WiFi, you have the same issue?

Which cameras you have installed? Did you try to switch off mobile data and connect to the home WiFi? Did you try to connect with fluent rather than clear mode? Do you have the latest version of the client on the smartphone? Do your cameras have the latest firmware?