Best posts made by joseph_1979

@reocam_448003255267488

Your Android smartphone which is connected to your home WIFI has Google services running on it which continuously update the Google FCM with its IP. So when the Google FCM receives the push message request from Reolink message handler server (AWS), it knows where to send it...to the IP of your smartphone. Consider the IP as your home address which is unique in the world. This is at high level as there is NAT at your router but this is beyond your understanding.

@gigareolink_674886542127139 Kindly send your request to Reolink support. The more requests the higher the probability of having a Linux client.

@twitch04advert_547475244449986 If there is adequate external light then the spot light will not lit. Do you see the IR leds on? Most probably not because there is adequate light. I have one outside my main door and the spot light never lights up despite activated because of the street lighting. To check it out get it inside a dark room.

Your firmware is more recent than what is shown in the download centre.

@hdn What is the firmware of your doorbell?

@chopstix So we got through same problem. I opened a ticket. I will ask for an update.

@vodkan_410792752525441 Email support. They should have add it similar to a smartphone. Ensure it is on HSPA as otherwise you have issues.

@reolink-oskar With HHP I would add the Argus 4 Pro, the Argus PT ultra and the Argus 3 Ultra. Perfect match.

@meyer_161450607886522 Install the 64bit version from https://bit.ly/41LhWCh

@mcs-yard-4_748142991896757 If you are not able to communicate with the camera through the client then it is not possible to restart or restore it.

Could it be that the battery has been drained? Could it be that it lost 4G coverage? Could it be that the data bundle has been used? The best option is to go on site where the camera is installed and check.

@user_746623229407444_746623229407444 Normally they implement the feature on the camera and then they extend it on the NVR. You can reach their support on support @ reolink . com (delete spaces). I am a customer too and assist members wherever possible.

@reocam_448003255267488 If both cameras are POE then you can use a POE combiner/splitter as illustrated in https://support.reolink.com/hc/en-us/articles/20057468511897-Introduction-to-Reolink-PoE-Combiner-and-Splitter/

Normally we do not connect the cameras directly to the NVR (even if it is hybrid) but rather through a POE/Normal switch. This gives us the possibility of accessing the cameras directly and if the NVR becomes faulty we are still able to connect to the cameras. One more advice. Install high endurance SD (say 64G) and enable event recording on them. Don't forget UPS.

@user_803260535316688_803260535316688 I have already emailed support and explained how it should work. It should be based on VOIP or XMPP similar to what has been implemented by their competitors.

@chopstix it is rather difficult to state why it stopped streaming to 2 PCs without knowing the network configuration and if the client was experiencing leaking memory or conflicts with other services.

Best option is as you stated to open a ticket and support will ask customer to forward logs.

@email_525317533946102 I suggest you to email your request on support(@)reolink(dot)com.

@reolink-oskar It's really plug and play. However, we would like to see more features added to the HHP. I already provided my feedback to your senior support.

@rodp Can you try from a different smartphone?

@gailsmule_905391527133360 Install Netspot from Playstore on your Android smartphone and check the signal strength of your WIFI 2.4G and 5G bands at the location where you wish to install the camera. If it is less than -70dBm then you are fine otherwise you shall encounter communication issues.

• -30 dBm to -50 dBm: Excellent signal.
• -50 dBm to -60 dBm: Good signal.
• -60 dBm to -70 dBm: Fair signal.
• -70 dBm to -80 dBm: Weak signal.
• -80 dBm to -90 dBm: Very weak signal, possibly no connection.

This application allows you to check if your neighbours are using the same channels as yours and this will cause interference. You can change the channel from your router.

@user_679396783857823_679396783857823 Agreed. Submit your request to https://support.reolink.com/requests/

@chopstix Additional note to Chopstix's comment.

Ensure that the preference band is set to auto when changing from 5G to 2.4G band as otherwise it will not anchor to the 2.4G band.

@tomsreolink First run the 8.8.5 and get the UID of NVR (and that of cameras if and only if they are not directly connected to NVR ports). Uninstall both the 32 and 64 bit clients so it will also clear the relative directories under application data. Then install the v8.15.6 and add the NVR (and cameras if they are not directly connected to NVR).