Best posts made by joseph_1979

@mcs-yard-4_748142991896757 If you are not able to communicate with the camera through the client then it is not possible to restart or restore it.

Could it be that the battery has been drained? Could it be that it lost 4G coverage? Could it be that the data bundle has been used? The best option is to go on site where the camera is installed and check.

@rodp Can you try from a different smartphone?

@reocam_448003255267488 If both cameras are POE then you can use a POE combiner/splitter as illustrated in https://support.reolink.com/hc/en-us/articles/20057468511897-Introduction-to-Reolink-PoE-Combiner-and-Splitter/

Normally we do not connect the cameras directly to the NVR (even if it is hybrid) but rather through a POE/Normal switch. This gives us the possibility of accessing the cameras directly and if the NVR becomes faulty we are still able to connect to the cameras. One more advice. Install high endurance SD (say 64G) and enable event recording on them. Don't forget UPS.

@user_679396783857823_679396783857823 Agreed. Submit your request to https://support.reolink.com/requests/

@chopstix it is rather difficult to state why it stopped streaming to 2 PCs without knowing the network configuration and if the client was experiencing leaking memory or conflicts with other services.

Best option is as you stated to open a ticket and support will ask customer to forward logs.

@tomsreolink First run the 8.8.5 and get the UID of NVR (and that of cameras if and only if they are not directly connected to NVR ports). Uninstall both the 32 and 64 bit clients so it will also clear the relative directories under application data. Then install the v8.15.6 and add the NVR (and cameras if they are not directly connected to NVR).

@reolink-oskar It's really plug and play. However, we would like to see more features added to the HHP. I already provided my feedback to your senior support.

@domkal_775112654221518 It is still not working as expected and the last update I received from support was that they are working on an improvement. I have no idea of what they shall improve and when it shall be available. Now we are on the fifth month since their statement. As I stated to work as expected they have to go to the drawing board and implement it using VOIP.

@gailsmule_905391527133360 Install Netspot from Playstore on your Android smartphone and check the signal strength of your WIFI 2.4G and 5G bands at the location where you wish to install the camera. If it is less than -70dBm then you are fine otherwise you shall encounter communication issues.

• -30 dBm to -50 dBm: Excellent signal.
• -50 dBm to -60 dBm: Good signal.
• -60 dBm to -70 dBm: Fair signal.
• -70 dBm to -80 dBm: Weak signal.
• -80 dBm to -90 dBm: Very weak signal, possibly no connection.

This application allows you to check if your neighbours are using the same channels as yours and this will cause interference. You can change the channel from your router.

@rd88_625735983677550 Please submit your request to support on support(@)reolink(dot)com. The more requests they receive the higher the probability of the feature being implemented.

@chopstix Additional note to Chopstix's comment.

Ensure that the preference band is set to auto when changing from 5G to 2.4G band as otherwise it will not anchor to the 2.4G band.

@hamad366_797571640402067 On Android this is available in picture-in-picture. I don't use IOS. I suggest you to submit your request to support on support(@)reolink(dot)com

@davideotto if you plan to buy POE cams (best cams) then opt for the RLN36. This is cheap compared to the others because it is not equipped with any HDD. However, this NVR has the max storage capacity of up to 48TB. Moreover there are 8 alarms In and 4 Alarms Out ports which allow you to connect external devices such as sensors or trigger devices such an external alarm.

The Home Hub Pro (HHP) allows the connection of 12 plug in (POE or dc powered WIFI) cams and 12 battery operated cams. Videos are stored both on the SD installed in each camera and on the HHP. You can play it either from HHP or SD. Note that AI detection is done at the camera side and you can play all the videos on HHP.

With recent fw upgrades Reolink NVR RLN 8 and 16 have a hybrid switch added. In case of RLN36 there is no POE port and so you need to have an independent POE switch. Personally I wouldn't use the hybrid for the other model since when the NVR is down then one cannot connect to the cameras. To achieve more flexibility, customers use to integrate the NVR with the Home Assistance.

@user_763484564779201_763484564779201 Is BI running on same PC where you have the Windows Client?

@reolink-oskar Just to add a note: Some people have complained of condensation. Well, a camera that has power will generate a small amount of heat. The cold air outside versus the slightly temperature of the camera will create condensation on the inside of the lens. The colder and the more humid the climate, the longer this effect will last. Normally this shall disappear after a day or two.

@reocam_448003255267488 There are sites which host this new client. Just do a search for 'Reolink Android client old versions'. I have been using it for weeks now and so far no particular issues (based on the features I normally use).

@kevin-marchant_394632396636406 Your requests have already been requested by a number of customers including myself. We have requested that the doorbell does a VOIP call to our smartphone similar to what other brands have. We have also requested to have distinct notification sound for each camera.

Currently the doorbell has a single notification function covering both detection type.

Kindly send a request to support on https://support.reolink.com/hc/en-us/requests/new/

Their priority is based on the number of requests per requested feature.

@user_828616743243981_828616743243981 I will email their support team to request dev team to evaluate it.

@big_ted I do have the Argus 4 Pro and already observed connection instability. I am on a previous fw and will ask for this newer fw to check it out.

But why we have to ask support for new firmware for battery cams? Have been complaining for years now.

@williamjjames65_518880897646817 Viewing H.265 streams is handled by the client. Uninstall all old Reolink clients and re-install. If you get the same issue, try to install Redist DirectX.