Best posts made by joseph_1979

@user_634160500043891_634160500043891 You're welcome. We try to help wherever possible. To sort such issues one must have the appropriate logs generated at the camera and of course traces at the cam side (mobile signalling I know it quite well :).

@user_792702754615469_792702754615469 What is the sensitivity for smart detection? The one you showed in low is for motion detection.

I see 3s is a bit too much and I will use the object size too. You need some patience till you find the optimal setting.

@big_ted And why we still don't get the prompt from the application that there is a new fw available. It can also list the changes or include a URL so that customers know what has been added/changed/improved or deleted.

@andy It must be something specific on your machine as no other member has reported such an issue. Please check that you have the most updated graphic driver (perhaps uninstall it and install it again). You have encountered this issue on this application only or you had similar issues. What is the model of the PC and which graphic card is installed?

@laurent-rullier_363104639807654 If the POE switches are connected to the router, connect the NVR LAN port to the either the router or to any of the POE switch. Then be careful about the DHCP if this is activated on the router. You can have one DHCP on a network unless you are quite competent in networking.

eg

@reolink-oskar Yeah, a poe Argus 4 Pro.

A remark on the mounting. The mounting is similar to RLC-511WA, RLC-811WA, etc and it can easily be pushed downwards. Not tight at all. It has to be locked.

@user_594027275649135_594027275649135 After rebooting the dynamic settings in the camera (ordered by the client to forward stream) are lost and the application is unaware of what happened at source (camera). So there will be no streaming towards the client and the client doesn't check the stream. I think Reolink should monitor the stream and if no more packets are reaching the client, it shall re-activate the recording. So for the moment I suggest you to inhibit the rebooting at the camera side.

@seb_526812765704330 Correct. Sometimes the website is not updated. Every 4 months I request support to check whether there is any newer firmware for all my cameras.

@reolink-oskar Done. If they implement what I have requested you will be the Number One.

@harrylane3_531242661216426 Indeed. Hope Reolink provides a solution to this. Will notify them.

@user_746623229407444_746623229407444 Something went wrong. I cannot understand why they don't use the community to assist them in testing. There are brilliant people here who can assist without requesting anything.

@reolink-oskar In my opinion it should have been a WIFI 6 rather than WIFI 5 booster so as to have your WIFI 6 (current and new releases) cams anchor to it at WIFI 6 speed.

How about having it powered through POE?

@bp787_46270538891 Same for 8.10beta if you want to test it out.

@user_773510003101839_773510003101839 Exactly. Let see.

@chopstix camera...100M is more than adequate for a cam eth but the 1G interface costs merely the same. However, I cannot understand why they implemented the 100M eth port on Home Hub Pro and WIFI booster. So if you have 8 POE cams at 4K on the home hub then you hit the limit. Simple maths.... no laplace...no fourrier transforms....

@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.

@tiaan_781250483077293 This is rather based on push notification and so you need to click on the received notification which will start the application or it will pop up if you are in the application as your case. This is not practical at all.

Implementation should be based on registration of both doorbell and client. One can use either XMPP + SRTP (whatsapp) or SIPS + SRTP(VOIP). Competitors (arlo, wyze, eufy, etc) implemented the voip method.

@reolink-alyson Time flies too fast. So we were 16 years younger :). Keep innovations coming and listen to your esteem customers.

@mamymam2013_465350299701478 Yes, this is the most stable official Win client available to the general public. I am using the 8.10beta which is still in beta version. Hopefully we shall shortly see the final version.

@user_654306224615431_654306224615431 In the past I had one or two issues with push notifications. One was on Argus 2 and I resolved it by restoring the cameras. I was not on site and so had no means of capturing any traces.

On the second occurrence I was on site and so I captured some traces at the router and the smartphone sides. So when I activated push notification from my smartphone on a particular camera (identified by its UID), the client requested a token from Google FCM and subsequently provided in the response message. Then the client forwarded the token (with other parameters such as UID) to Reolink message application server. So far so good. When the camera detected motion, an alert message was sent to the pushx.reolink.com application server. However, the push message notification was not being sent by Google FCM. At the same time I was receiving push notifications for other applications. So I concluded that the issue was at Reolink message application server. It turned out that they were doing some upgrades on these servers. I told them to inform customers of any planned maintenance.

Thereafter I didn't had any further issues on push notifications other than the tone which sometimes they mistakenly change during the upgrade.

And yes they need to be more consistent between clients. Why I cannot enable/disable ports from the Android client or change the restart time? I informed support several times.