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@issom If this is fine then they should make it available to all TrackMix customers. What's the version of the firmware pls?
@sarcasmpro I don't have this camera. Try to email Reolink support.
@user_653760672600082_653760672600082 Kindly email support of https://support.reolink.com/requests/
@egmontr_304656000733347 Kindly submit your request to Reolink support on https://support.reolink.com/requests/ . Shortly Reolink shall update the client to have a different ring tone if the doorbell button is pressed. However, we, as customers, are requesting Reolink to call the smartphone as is being done by competitors. We receive lots of push notifications for a myriad of appls and so we need to have an incoming call on our smartphone when the doorbell button is pressed. Their proposal as an interim is fine but we need a SIP call.
@user_727238878437606_727238878437606 It connects to the strongest signal level. New cameras have the option to force the camera to connect to the 5G Hz band as the preferred band,
@user_731045746307225_731045746307225 What is your issue?
@user_617650665832448_617650665832448 Add it using its UID.
@user_726202904981644_726202904981644 @Lorenz. Kindly update the progress to this customer.
@railfan-arizona_485965826351268 That's too long. It should be just a few seconds when logging from another network. We can eliminate the ISP by using the hotspot of the smartphone. Can you connect your PC to the smartphone hotspot (use mobile data not home WIFI) and try to connect to remote cameras from PC client? Thanks.
@plum-hale_471695702057097 According to Reolink support, the dev team is working on motion tagging. Have no idea when this shall be made available.
@user_729627336949995_729627336949995 Submit your proposals to Reolink support so that they will pass them to dev team for evaluation.
@user_730146859262203_730146859262203 Disable it.
@user_726829142737134_726829142737134 Check out this link https://support.reolink.com/hc/en-us/articles/900006968183-How-to-import-APN-information-to-Reolink-Go-PT/Make sure you type it correctly with no spaces as some operators will reject the IMSI attach from the MME side. Others take a default one even you type it incorrectly.
@ryandanielwood_77905830711496 Submit your request to Reolink support. The more requests they have the higher the probability of implementation.
@abruemmer_294883353338065 Which one you want? Perhaps this one https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe
@rjliii_56525500874 I am running v8.12.1 on both Win 10 and 11 and don't have this issue. It's normal to have 5 Reolink processes, each of which performs specific task. The one with the highest memory is the one communicating with the cameras and handling the media flow. Do you have other background processes with higher priority? Try to assign higher priority to Reolink client processes.At the same time email Reolink support and include any info/screenshots to assist them in troubleshooting.
@user_727999352516787_727999352516787 Hi Mitch,Your client is directly connected to the camera IF AND ONLY IF both the PC running the client and the camera are on the same network. This is really P2P. However, when you are on an external public network such as mobile network or on a WIFI network other than that where the cameras are connected to, your PC running the client establishes a connection with an Amazon (mostly as it may use Azure) server. This server has a connection to your camera and the media flows from camera to this P2P Relay server back to your PC and conversely from the PC to the P2P Relay server to the camera. If you are familiar with networking then you can use Wireshark on your PC and see the UDP packets destination IP address. Go to WHOIS IP and you will get Amazon. You shall even see the client sending DNS queries (A record) to get the IPs of the P2P servers.....Reolink have reserved 16 P2P IP addresses but only 8 are used, the others pointing to the loopback IP. I did explained this in details in various articles in the community. Try to search them.Or else if you wish to share the trace I will show you. I can teach you to pursue a Master Degree in Telecoms/Networking if you pay me accordingly :). See the trace below. So the camera is sending packets to the Amazon P2P server which in turn forwards it to my PC (local IP since the NAT is done at the router side). Go to the Internet and search for whois IP and enter 35.180.0.0 and it will give you the company using this range. In the 192.168. UDP packet, the client acknowledges the packet received.
Amazon Data Services France AMAZON-CDG (NET-35-180-0-0-1) 35.180.0.0 - 35.180.255.255
So I will send you the bill........address pls :).
@railfan-arizona_485965826351268 one more test pls. Take note of the UID of the camera you powered off/on . From the client delete it. Then add it again using the UID.
@das-dos_208145718501556 You're welcome. Enjoy programming....it is unbelievable fun in particular C++.
@joseph_1979 Typing error.Here it comes.curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetEnc\",\"action\":0,\"param\":{\"Enc\":{\"channel\":0,\"audio\":1,\"mainStream\":{\"size\":\"3840*2160\",\"frameRate\":25,\"bitRate\":8192,\"gop\":2,\"profile\":\"High\"},\"subStream\":{\"size\":\"640*360\",\"frameRate\":10,\"bitRate\":512,\"gop\":4,\"profile\":\"High\"}}}}]" "https://192.168.X.X/cgi-bin/api.cgi?cmd=SetEnc&user=#username#&password=#passwd#"If it works then I am better than chatgbt :). Don't forget to reboot after.
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