Posts made by joseph_1979

@south-gene-reo_510645004251348 I am on v8.12.1 and when I run the client on Win 10 the WIFI cameras connect immediately. From the trace I see that the it took 0.36s to connect to E1 OD Pro while in case of the TrackMix WIFI it took 0.38s.

@user_729406293795015_729406293795015 I wholly agree. This is a must have feature.

@user_727238878437606_727238878437606 Reolink are working on motion tagging but have no idea when this shall be made available to customers. Most probably on new cams.

@user_729406293795015_729406293795015 Kindly submit a request to Reolonk support on https://support.reolink.com/hc/en-us/requests/new/

@elainehardy99_697394361565337 It's the degrees and experience which open the doors to your future.

@derek-breydin_696784043594396 That should be cool enough. Thanks.

@ste-dh_231699053183135 Kindly add your suggestions at https://community.reolink.com/topic/6233/survey-on-reolink-app-scene-mode?post_id=23852&_=1692783408907

@ste-dh_231699053183135 Kindly add your suggestions at https://community.reolink.com/topic/6233/survey-on-reolink-app-scene-mode?post_id=23852&_=1692783408907

@user_728982352179385_728982352179385 For this type of CMOS sensor, it needs a low light sensitivity of 0.0005lux to produce colour vision.

@derek-breydin_696784043594396 It might be that the CPU is getting overheated and shuts down. Just for testing. Do you have A/C? Can you put the doorbell in a cooled area?

@denis_403776597323975 The issue is not the network but rather the ftp server. Camera cannot create the directory or the directory specified doesn't exist. Make sure you grant write permission. Which ftp server are you using? Are you using ftp or ftps? Try to install the freeware cerberus ftp server to test it out. In the logs you can see where is the issue.

Ensure you give the create directory, write, etc rights. Hereunder is an excerpt from the logs. Note that despite that you use FTP, the camera requests FTPS (Explicit - through command AUTH TLS) and if the FTP server accepts it (enable a parameter in Cerberus) then the camera requests to continue using FTPS (TLSv1.2). Ensure ftp server supports the cipher ECDHE-RSA-AES256-GCM-SHA384 as cited below.

@riprengineer Do you have a POE switch? If so connect the camera to the POE switch and connect the swicth LAN port to the BB router. Use the Reolink client to add it using the UID of the camera. Then check that the HTTPS/HTTP are enabled.

@user_727999352516787_727999352516787 If you are on UMTS and HSPA you will encounter issues. You shall be fine if you are on HSPA+ and having a strong signal. You may reach the 25Mbps.

Irrespective where the client is located, it sends a DNS query to get the IPs of the P2P servers which are provided by Amazon and Microsoft. The client will then request the P2P servers to provide the local IP of the camera and a public IP on the P2P relay servers (Profile is identified by the UID). Note that you cannot connect directly between the camera and the client when the client is on an external network ( a number of ISPs refrain this data flow). So to avoid this Reolink will provide a public IP on the P2P relay server. The P2P server already knows the public IP/port of the BB router to which the camera is connected to. So a connection is setup between the P2P server and the camera. This is leg A. Leg B is the connection established between the client and the Public IP of the P2P relay server. So data flows from camera to P2P Relay server and from P2P relay server to the client. Conversely, from the client to P2P server and from P2P server to the camera.

And if you are technical, you can see this by capturing a trace using Wireshark on the PC running the client.

@user_727999352516787_727999352516787 I did explained in my articles the data flow between the client and the cameras when both entities are both on the same and different networks. When the AWS/Azure P2P relay servers are used, Reolink pays for the service and bandwidth allocated and subsequently whenever you start a live view from any camera which is external to the client, the stream is always FLUENT. You can change it to CLEAR but as soon as you click on the Playback and click again on the Live view, the stream starts again in FLUENT. Typically a 5MP camera requires a nominal bandwidth of 10Mbps.

So nothing is free and nothing is unlimited :).

@lillian-kurtsen_546083915727078 Are you using gmail account?

@derek-breydin_696784043594396 Another test would be to use the substream. I guess you are on the latest firmware.

I told support to implement logging and core dumps export to assist you in troubleshooting. This is what I used to do when deploying applications to customers.

@issom Then you need to open a ticket with support.

@riprengineer Go to Networks/Advanced/server settings. Check that HTTPS is enabled. If you want to use HTTP then enable HTTP too. Refused...means that you are reaching the camera but the service is not enabled.

Another test is to let the router assign the IP through DHCP. Remove any policy associated with its MAC address.

@cthreepoh_636415470858361 I have the Reolink TrackMix WIFI and I am able to connected through Chrome. The general rule is that battery operated cameras cannot be connected through a Web Browser.

@derek-breydin_696784043594396 I suggest you to re-open a ticket with Reolink support. Try to get the doorbell inside and repeat the scenario.