Posts made by joseph_1979

@reolink-fiona Any plans for more IoT devices please?

@user_643544654475341_643544654475341 To have full flexibility and make use of all the features of both the cams and the NVR, it is recommended to connect the cams through a POE switch. If you connect the cams directly to the NVR then some features are global on the NVR and would apply to all cams.

@paulsdean68_278041821524117 Try to disable hardware acceleration from main menu. Ensure that there is no service on the tablet taking up most of the cpu load and that wifi is good.

@markube_230430755709173 Once I did request this but so far has not been implemented. Should be in the list but not prioritised. Sensor has to be added to cam. Hopefully one day we will get it.

@seaisland215_530551422046397 Correct and one should check the wattage of cam and the interface type at the poe side before ordering.

@user_635300470997033_635300470997033 Can you download the videos in clear mode and forward them to support so they will investigate and tune the AI detection? Place the files in Google drive and include the links in the email.

I do not see any other parameters to change.

@user_650733414174786_650733414174786 Verwenden Sie den Szenenmodus. Folgen Sie einfach diesem Link

https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App#:~:text=Scene%20Mode%3A%20is%20designed%20for,when%20you%20away%20from%20home.

@z_zk_z_216303576768766 The Reolink Trackmix PoE should work in conjunction with the voice assistants Google Assistant and Amazon Alexa. However, I read somewhere that this is not available when the Trackmix is connected to the NVR.

https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home

https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa?gclid=Cj0KCQiAn4SeBhCwARIsANeF9DKXkpGavdIIKtQTEyq558T2zHSKIYCszMI5ghtwe6a7a33tVaozOGwaAjX7EALw_wcB

@erlerthomas_616059184570574 The list of cams which can be bound to the cloud can be found here..... https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account According to this list the DUOs cannot yet be bound to the cloud.

@user_635300470997033_635300470997033 1 sec delay will not have an impact on the person detection. Try it out. There is another parameter which you can use, namely, the object size. But I sort it out with the delay timer.

@e-gomes_134806837567673 You need to take it up with Reolink support. Email them and within 2 days they will reply.

@springline_florida_644094565486665 So check the firmware version from the device info and then go to Reolink download centre and compare it with the latest one. If there is a new one download it and apply it through the windows client. Do email support about this so they investigate.

Latest stable firmware released on 15.04.2022.

@springline_florida_644094565486665 If it appears on two distinct clients then it is a camera issue. Did you upgrade them? Did you ever checked if there is a newer firmware from the site? Did you try to power them off and on? Most probably they need a hard reset. I suggest you to take it up with Reolink support.

Follow this procedure to invoke a hard reset

https://m.youtube.com/watch?v=3jBpqgturFI

@kristof I couldn't fully confirm that as I haven't used the ethernet port for data transmission. But I couldn't find the reason why it cannot do so.

@crimp-on_62210811129 There is waterproof POE injector. Check on Amazon.

@seb_526812765704330 It's similar to the E1 OD which tracks the object horizontally. So far didn't hear about plans to extend tracking vertically. Fiona shall give further details on this.

@user_635300470997033_635300470997033 Is rain or fog detected as a person? If yes add a delay of 1 or 2 sec in the alarm delay. There is also the object size which you can use to avoid false detection.

@kristof He is correct. He didn't mention the POE injector but simply explained that the power provided from POE NVR or POE switch ( 48V dc which is primarily used in Telco equipment) is not compatible with the 12V dc power required by the E1 OD. However, as stated, there exists a POE injector/splitter which steps down the voltage to 12Vdc and provides a distinct rj45 plug for data signals. I think that despite that this is a WIFI cam and the LAN is used during initial setup, the Lan port can be used to transmit data.
I cannot verify this as my E1 OD is installed 9m above the ground and need a high ladder to take it down.

@user_643648472444965_643648472444965 Nice to hear that. Continue to enjoy Reolink products.

@chuck_529633235447953 Recall that not all cams have AI. I assume the complainer is one of them.