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@matthew_553305464656029 I suggest you to email the Reolink support so that they will check from the logs whether the camera has tried to upload the file. Apart from additional attempts I would program the camera to send an email to the customer informing him/her about the error.
@crimp-on_62210811129 What is needed is facial recognition but I do not think this is on the high priority list of features to implement in the near future. Geofencing is an option but as crimp-on stated you may need the alarm to be triggered even though you are at home. I did propose it but had no feedback.
@house_604246080061505 Unfortunately for the Argus you need to ask the Reolink support to push you the upgrade and then you can upgrade the camera. Please provide the HW version when making the request to the support.
@faasio82_480971996033257 Which Samsung model you are using? For instance S9 doesn't support HEVC files. You need to convert them.I assume you have the most updated Android and tgd most recent Samsung applications.If you ftp the files on the tablet, will you be able to play them?
@janser-dienstleistungen-gmbh_257000373518575 DSL is OK but 4G is different. PGW releases the public IP nearly after each session and there is no guarantee that you will get the same public IP. Then until the camera sends a request to the P2P server you will not be able to communicate with the camera. I said....if you need to have communication at ALL times. It happened to me twice on my 4G router and so I added a fixed IP on my IMSI profile in the HLR and since then had no issue. Try to switch off and on the 4G router (maybe more than once) and try to connect to the camera after you have access to the Internet.
@user_587819347165194_587819347165194 Please change the password to a lengthy strong one and ensure that the camera is not shared by anybody. Is the status led continuously blue ir red? If red there is a wifi issue. If blue either someone is accessing the camera or PIR detected motion. Disable PIR from sensor option and not through schedule. Observe again and let me know the outcome. Note that I have proposed various security options to implement on cameras, one of which is the logging of remote IPs with timestamps.Note that in Standby mode the status LED blinks in blue every 20s. This is normal operation. Other option is to monitor the egress and ingress traffic on the WAN of your BB router using Wireshark. But you need to be a bit technical for this. Changing ISP will not help.
@pierre-gielen_288801745879289 MQTT is an efficient, reliable and instantaneous exchange of small packets of data and messages and so far its application is between IoT devices and connected sensors and applications. Its implimentation on ip camera is still not yet exploited but one day it will be added. It is an exciting enabling technology in this challenging small data world. I didn't see any roadmap of when, if any, Reolink shall add it to their cameras. Maybe this is assigned low priority and for sure it will add extra cost to their units.
@gmac71624_538988406644942 Do you have the same SSID for both 2.4 and 5G? Try to have distinct SSIDs. I have Argus 3 pro and it is connected to 5G.
@craig-brooker_166029527974023 Just a 4G solar powered router and having Reolink solar powered WIFI cameras and voila'.
@magnust Pet detection is current in beta version on a number of models. Reolink development team is still optimizing the detection algorithm to cover a number of pets. Once this phase is accomplished it will be deployed on a number of models. Which models will have it will be announced later on.
@faasio82_480971996033257 Downloading of high res files is either a bandwidth issue or a phone issue. I can download both H.264 and H.265 files in high resolution modes on my Android smartphones without any issue. Ensure that the application stays open as otherwise file transfer stops and won't restart again. And for the second problem I do agree that the application needs more refinement when playing video. Sometimes it appears as slow motion. Even during live stream at high resolution the voice sometimes get chopped. I did inform support on it and hopefully they sort it out.
@edwardlubowitz He needs to establish which service is causing the high processor usage. CPU usage is no longer available on Android 12 in debug mode but he can download the CPU monitor. However, this doesn't give the service usage. I told him to select wipe cache and repair appl from maintenance mode.
@simonhasmith_452962417184939 You may go into maintenance mode - hold vol up, bixby and power buttons with phone off and while usb cable is connect to PC. Then select Wipe Cache and repair Apps.
@simonhasmith_452962417184939 I am running reolink client on three Android smartphones and have no issue of high cpu usage. I suggest you to check that your smartphone is updated to the latest Android verision and to do a cleanup of the memory and any background applications.
@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....
@vigy_591093180735512 You have the resolution adjacent to the download button. Better to have additional buttons for other functionalities.
@user_607883587289105_607883587289105 Whenever the 4G router makes an LTE attach (message AttachRequest) to MME) , the PGW (this is the gateway between the mobile packet core and the internet) assigns an internal private IP to the router (in message AttachAccept) and when session is established through the PDN, the PGW assigns a dynamic public IP (PDN IP) from a pool of shared IP addresses. This public IP/port is kept during the session but there is no guarantee that it will be maintained. If there is a handover to say another PGW the IP will be changed. Each time there is an LTE re-attach there is a high probability that the IP/port will be different and this poses an issue if one wants to communicate with the UE (mobile device). However, the ip camera frequently transmit packets with its UID to the Reolink P2P servers which should update the IP of the camera if there is a change. I am not the product designer and so I cannot provide more details here. Your android application queries the Reolink P2P servers to get the IPs of the camera and thereafter establishes a direct communication (encrypted but can be decrypted :)) with the camera. Therefore whenever the PDN IP changes and you try to communicate with the camera, communication cannot be established. So to be able to communicate with the camera at all times you need to request a static IP on your SIM from your mobile operator. I guess this is at a charge. This IP is then added to your profile in the HLR ( where your mobile subscription is created) and each time your 4G router does an LTE attach it is always assigned the same public IP. Mobile communication is complex but fun to work in :).
@reolink-fiona Would the rich push notification includes the possibility to sound the alarm, call emergency or specific number or mute the notification? This has already been implemented by your competitors. You need to act fast.
@joseph-chircop_497308027822318 They need the IMEI to push you the APN configuration (this is a name which points to a profile used by the PCRF to determine the UL and DL together with the QOS). But this can be easily added in the camera similar to what is done on a smartphone.
@thomas_605889571917926 For high resolution Reolink encodes video in H265 format and there is an issue when playing such format from onedrive. A possible solution would be to convert h265 to mp4 before uploading to onedrive.
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