Posts made by joseph_1979

@r-leitch_553072966336738 I think that this cam cannot be bound to the cloud. See https://support.reolink.com/hc/en-us/articles/8742879549081-Fail-to-Associate-Reolink-Cameras-with-Your-Cloud-Plans-Reolink-Cloud-Troubleshooting

@user_623715019411529_623715019411529 so you are running Windows client application. If yes try to disable hardware acceleration first from the application main menu...upper right hand corner.

@andré-figueiredo_360727197077756 Both firmware are very old. Go to Reolink download centre and download the firmware for the 820A which was released on April 2022. Then run the Reolink Windows client....go to cam setting then system followed by maintenance....and upload the firmware. Should be fairly easy.

@mamymam2013_465350299701478 Yes, this is the most stable official Win client available to the general public. I am using the 8.10beta which is still in beta version. Hopefully we shall shortly see the final version.

@rainman You are right............but there are priorities which Reolink R&D decide which and when a feature/function shall be implemented.

@user_623715019411529_623715019411529 Excellent. Please send reminders to support.

@rainman Not yet implemented on the Android application. Normally this is set in the in-appl notification setting which is not available for Reolink appl.

@user_623715019411529_623715019411529 I am sorry I can't help on the NVR side as I don't have it in my setup. I have both models and have no issues on emails or push message notifications. Please sent reminders to Reolink support if you are already in contact with them. They should reply.

@rainman Can you select 'CLOSE' under 'Generate subfolder by' and try again? Just a test.

@muppet_652097732632624 See if this helps you. https://reolink.com/blog/stream-ip-camera-to-youtube/ RTSP does need an encoder (use open source OBS) to stream to YouTube unlike RTMP which allows you to live stream directly to YouTube without using any encoders.

@user_623715019411529_623715019411529 Which camera model are you referring to? To have individual emails from the camera then you need to connect the cam to a POE switch. To avoid the authentication requested by GMAIL server, you need to log to your google Gmail account and generate a password. Then use this password as the email credentials on your camera. Follow the instructions cited in this link https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Account

@user_623715019411529_623715019411529 I had the issue for the RLC511WA whereby after I switch off (say for 20 min) the 5GHz from the router side, the cam won't be communicating anymore. And as you said to recover one has to do a power cycle. I took it up with support and subsequently they modified the firmware and since then I never encountered the issue again. I do have the E1 OD and I did test it out but was able to communicate with it at all times. I checked this by capturing traces through Wireshark. Please email Reolink support.

@dg Reolink notified.

@mrfchirpy_328132979335308 Most probably the WIFI signal is weak at the camera location. Try to relocate it or use a WIFI extender. But first get the cam near the router and check that you have access to the cam at all the time.

RLC-510WA It could be a faulty unit. Check these URLs https://www.youtube.com/watch?v=7VCVO_R3b5c and https://support.reolink.com/hc/en-us/articles/11575651066265-Getting-Started-with-RLC-510WA

@dg Good point especially if the NVR is in remote site. Mem and disk usage will definitely be required too.

@andy Excellent. Have a nice day.

@user_652120033566820_652120033566820 On the ftp server grant write permission to the ftp user you created for the camera.

@rob_lattimer_416908199641286 Yes you can. Kindly email Reolink and if there is a newer firmware they will push it to your profile and then according to your settings on the mobile app, it will be either automatically or manually upgraded. Hopefully one day we will get a notification when there is a new firmware similar to what other competitors do.