Posts made by joseph_1979

@xaatre Good points. I haven't seen any enhancement on the scene modes feature for quite some time. Status and a scheduler are quite requested.

@reolink-fiona Thanks Fiona. Installed and will do some tests on the test Smartphone. Live view much better but no changes for Argus 3 pro and Duo 2. Stretch mode removed and this means that we don't get the full screen view. I would have left this option.

It is highly appreciated to inform us what other known bugs have been sorted out. This allows us to rigorously test them. Thanks.

Update 18/03/23 ---- So far no issues on Samung S10, S10+ and S21.

@user_665631124488285_665631124488285 I cannot reproduce this as I don't have yet the NVR. I suggest you to email support citing the HW version of your NVR. Can you select schedule under FTP and select motion?

@d-a-n_l You can get this by capturing a Wireshark trace. First run wireshark and then start the Reolink application. Note that the packets are encrypted but you have an idea of the communication flow. You shall see the client do DNS query to get the A record of the Reolink P2P servers which are being provided by AWS and Azure. Once the client get the IP of each P2P server ( 8 to 10 servers if I recall correctly), it will request the local and public IP of the camera based on its UID. This is all encrypted. Then the client will use the received IPs to establish direct communication with the camera, normally initial packet sent to port 9000. You want more details :).

@smartfamily_666152672268391 You can only bind cameras to Reolink cloud as cited in the following link https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account

However, you can use the FTP function on the NVR to upload the files to an FTP server. I don't know whether the uploaded file can be automatically deleted once successfully uploaded. If not available they should add it to their functions/features list. I don't have the NVR yet.

@gaël-vanhuynegem_409453155840166 Can you check whether you have sealed correctly the reset button? Maybe you have moisture and is keeping the firmware in cyclic reload. Try to spray some contact cleaner.

@xantre Follow these links

For 8, 16 and 36 channels NVR:

https://store.reolink.com/poe-ip-cameras/

How to connect POE NVR to WIFI cams:

https://support.reolink.com/hc/en-us/articles/360004346714-How-to-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs?gclid=Cj0KCQjwk7ugBhDIARIsAGuvgPYqqd4pRfe0ctnaHJ0Kz_UY6QIHwBZOCOuUn4UNirlJD1b35nf_yFkaAqEMEALw_wcB

@thyrannz_632877107724486 This was requested by a number of customers. We didn't get any update.

@chade1179_638817498423850 This is a common issue among mobile users who switch back and forth between docking stations and or multiple monitors to the single display on their laptop. The programs are remembering the last X - Y coordinates they were opened on when the device was connected to an additional monitor. Those coordinates have not refreshed and as a result, they are opening in a virtual desktop area that is not part of the physical display.

To overcome this, you have a couple options: right-click + shift the program icon in the taskbar > select Move. Your mouse cursor will now jump to wherever the program is (somewhere off screen). While holding down the left mouse button, move the mouse around until the program comes into the display. Alternatively, you can use the cursor keys to do the same thing. This may take a few tries as you will not know if the mouse has jumped either up-down-left or right.

The other option is to locate the program settings in the windows registry (most modern programs dont use this type of X-Y positioning). I will use Notepad as an example. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Notepad. You will see several DWORD values that denote the Windows Position (measure by pixel position). These values indicate where notepad was in elation to desktop display when it was closed. To reset, you would simply delete these values and then launch Notepad to bring to the center of the main display.

Be cautious when editing registry.

@houseincloud_668925273444384 They should answer you within 24 hours. Once they push you the firmware under your profiles go under device info and upgrade. Ensure you have sufficient charge before upgrading.

@houseincloud_668925273444384 uh....this is old. So email Reolink support and tell them to push you the firmware. Please provide the UID, hardware version and your current firmware.

@houseincloud_668925273444384 Can you tell me the firmware version of your Argus 3 Pro? Just click on the arrow on where you have the name Front. Most probably you have an old firmware.

@md I think they have discontinued this product.

@roccojay12_464195931816139 No.

@wacko_jacko_670601907445799 That's because there is a scheduled restart of the camera every Sunday at 02:00 unless you changed the timing.

@d-a-n_l It's a P2P protocol which allows the client to communicate directly with the camera. If you do a search you my explanation of how this works including the mobile signalling too.

@putt2day_322881327673537 No. It merely depends on the camera processing power assuming you have adequate bandwidth and good reception of 4G.

@roccojay12_464195931816139 You lose certain functionalities when connecting the POE camera directly to the NVR. And this is one of them. If you connect the trackmix to a PoE switch rather than directly to NVR then you can connect to camera and can zoom.

@den-camera_670686507749409 If your camera has an integrated spot light select auto for night mode in Spot Light under Advanced (Android Client). Note that if there is adequate illumination then the spot light will not be switched on. Which camera do you have?

@wacko_jacko_670601907445799 So if you enable push notification you do get the push message notification when you press the button or a person moves across the camera. Then it can be an SD issue. Try to format it or replace it.