Posts made by joseph_1979

@sandyde I have the same doorbell at my summer residence and the firmware is the same. It is connected to the 2.4G band. The doorbell is not connected to any NVR/surveillance system and so I cannot say whether there have been any disconnections. I see some members complaining about restarts due to high temperatures but have no idea what was the outcome. I suggest you to email Reolink support.

@3-fairfields_734222682214636 Which model? Is this battery operated? If not try to switch off/on the power and check again. If the 5G signal is not strong enough opt for 2.4G which has a longer range.

@gaven_507857660539110 Just liaise with the support and they will surely help you out. As you stated there are just a few settings and so this must be somehow fw related.

@gaven_507857660539110 I am a customer like you and using my engieering/software skill to assist wherever possible. I suggest you to take it up with Reolink support.

@gaven_507857660539110 Follow the link provided in my previous response.

@gaven_507857660539110 So you have connected the POE camera directly to the NVR. In this case all communication (from Win/Android) is through the NVR. I don't have NVR and so I kindly ask you to email Reolink support on https://support.reolink.com/requests/

Best practice is to have a POE switch and in this case you can communicate directly to the camera from your client.

By any motion I was referring to the following.



Please follow this link https://support.reolink.com/hc/en-us/articles/900002839763-How-to-Set-up-Smart-Person-Detection-only-via-Reolink-POE-NVR-System/

@nelmediaconsulting_653281431416898 Could be some maintenance on them but I don't think this should impact the services knowing the redundancy employed. Are they from AWS/Azure or some other cloud service provider? You can't decrypt the protocol :). Don't waste time :).

@nelmediaconsulting_653281431416898 Yes, it seems that they used DirectX9 dlls. So there is something which was messed up during installation. So you are connecting remotely and this requires the P2P relay servers. You shall see the DNS queries and then querying the P2P servers (AWS, Azure) to provide a public IP within is range (media transfer) to establish a connection.

Can you try to delete the camera and add it using its UID?

@nelmediaconsulting_653281431416898 The site won't allow me to add external link.

So on Google search for directx 2010 redist and you can download it from MS.

@user_733878158655727_733878158655727 Check this out https://support.reolink.com/hc/en-us/articles/17282649291545-Intruduction-to-the-Buttons-and-Icons-on-Live-View-Page-of-Reolink-NVR-New-UI-/?gclid=CjwKCAjwo9unBhBTEiwAipC112Lv1MmcBf8tjnHkGVyYmAf_sJ6f1NmG7cbdDG6hcvUrAC2GF3b91xoCvDEQAvD_BwE

@user_705343437246662_705343437246662 Do you get connected and no video? If this is the case then you need to install the DirectX redist(June 2010). If, however, you don't connect then delete the camera from the client and add it using the UID.

@nelmediaconsulting_653281431416898 Did you install the DirectX Redist (June 2010)? I am using the 8.12.1 and have no issue with any camera including the E1 OD.

@gaven_507857660539110 Can you restore the camera and untag any motion? Can you connect it to the application only to check that the issue is not on the NVR? Delete it from NVR.

@john_wick7777 Which cameras have you bought? You have 4 options.

1. Storing the clip on the local SD installed in the camera.
2. Ftping the clip to an FTP server. You need to install an FTP server like Cerberus/Filezilla, etc, on your PC.
3. You can transfer the clip to the cloud (against a subscription)
4. Storing the clip on the NVR.

For scenario 2 please refer to https://support.reolink.com/hc/en-us/articles/360003493434-How-to-Set-up-FTP-via-Reolink-App/ and https://support.reolink.com/hc/en-us/articles/360007011353-How-to-Build-FTP-Server-on-Your-PC-Cerberus-FTP-Server-/

Should be fairly easy :).

@user_732783462150313_732783462150313 I suggest you to email Reolink support. I don't have this camera.

@user_733620297433279_733620297433279 You're welcome.

@user_684184404328677_684184404328677 What is your setting on smart detection under Alarm Settings? You also need to select persons under Record (if recording on SD) and push/email notifications.

@laphunhon_689657095459000 We have requested events sequence history and seems to be still on the priority list. This is especially useful when the object is detected across a number of cameras. Hope we will see it implemented.

@user_733620297433279_733620297433279 Check out this https://www.aliexpress.com/item/1005002376355427.html

@user_646906926391321_646906926391321 Did you check the mobile signal strength at the location? Is it on the TAG/LAC boundary where there are lots of handovers between 4G and 3G? Your smartphone should be on 4G/5G too. 3G data(HSPA) don't provide enough bandwidth to establish communication with the camera especially if this is set to High resolution.