Posts made by joseph_1979

@rainman Then you are running on Android 13. Try the last test I proposed. Even though the download center shows your firmware, do email them as they might have never firmware which they haven't yet released. Normally they shall reply within 48 hours.

@rainman I am not a Reolink employee but supporting members wherever possible based on my engineering skills. It is clear that this has nothing to do with the detection zone and most probable it is a firmware issue. I do not see any further tests and so I suggest you to email Reolink support and include your hardware version and the tests you have conducted. I have no access to logs and they are limited. One last test please....... Can you install Reolink client on another smartphone and re-create the config from scratch for one of the DUOs and check it out? Are you on Android or IoS? If you are on Android there is a limitation on the number of push notifications per application. If I recall correctly this is limited to 24. In case of Android smartphone, when you click on the push notification of the camera through the client, the client registers with Google FCM (it stores the IP of the client) and the client receives a token. Then client forwards this token (you can see it from the system menu of client) to the Reolink application server receiving the push messages from cams. So when there is a person detection the camera sends a message to Reolink application server. This application server already knows the token (passed by client) and sends a trigger message request to Google FCM. This includes the token the client registered with FCM. FCM then uses this token to fetch the mobile profile (IP) and pushes the message to the smartphone. This is high level. It's complicated but that part we leave it to the troubleshooters :).

@user_654576976203821_654576976203821 So more than one complaint. And you have the same firmware? Try to ask Reolink for a newer firmware.

@user_662324213878856_662324213878856 Never heard of such an issue. This cam is not included in the Reolink download center and so I suggest you to email Reolink support and ask them if there is a newer firmware. Don't forget to include your HW version.

Re: Synching. Possible issues.

1. Is there any issue with mobile reachability where the Cam is installed? Do you have any issue to communicate with it from your smartphone? Will it connect immediately every time you try?
2. I do not see this as a smartphone issue. Can you install the Reolink client on another smartphone (if possible using a different mobile operator) and try again? If it works then swap the SIMs with your smartphone and try again.
3. Issues with the mobile operator serving your GO Plus cam. Can you insert another SIM preferably from another operator and try again? Ensure that you set the correct APN on the camera. Some mobile operators ignore erroneous APN entered by the customer and take the one the operator logs in his HLR/HSS. The operators with whom I worked have implemented this in their MME/SGSN.
4. If none of the above then do a request to Reolink support. Pity that there is no logs on the camera where one can check out.

@user_629911810629744_629911810629744 I see that this is still a bit early and would say that there are more important features to add before implementing this. This is my personal opinion.

@andrewadventure_658285543473233 When you turned on the VPN router you establishes a tunnel between your VPN client (eg Forticlient) and your company router. I do not think you have VPN on your home BB router and have a VPN server. I still think that there is somehow a WIFI issue and at the time you tried from work, WIFI signal was strong and maybe not congested at your home. Go near the camera and do a speed test using both the 2.4G and 5G band. You may install a WIFI test applet and you see if there are lots of SSIDs using the same channel. If there are you can change the channel on your router/extender to the one least used. So with your smartphone on the same WIFI check the outcome when the camera is on 2.4 and 5 Band. Then switch off WIFI on smartphone and repeat the two tests. Let me know the outcome. I also assume that you are using the supplied DC adapter to power the doorbell.

@rainman Can you list what configuration you have changed from the default value? Can you leave out the detection zone and try again? Just to identity what is causing the issue. Moreover please check that you have the most recent firmware. You can check it in Reolink download center.

@michael4371_319452955955436 Around 0.7m but you can buy a 4.5m power extention cable from Reolink.

@bob_659287768359038 If not ALL at least the new ones. But so far I didn't hear anything about when or if it will be implemented. They know their priorities and strategies. Cameras are great, however, they need to work more on functionalities so as to close the gap with their competitors. As for person detection I have no issue on RLC511WA, TrackMix and E1OD and ZOOM. However, I had an issue with DUO 2 WIFI person detection......... swinging hanging clothes were generating person detection alarms.....I have been working with support and this has been greatly improved through a firmware upgrade but not wholly eliminated.

@andrewadventure_658285543473233 I have the WIFI doorbell and don't have the issue of unstable video streaming. If you are experiencing this I think it is a WIFI issue. Ensure that the upload speed is more than 15Mbps and there aren't a lot of devices on the selected WIFI channel. Try to use the 5G Hz band if the signal is strong.

Similarly don't expect an immediate push notification......it may take a few seconds (say 2 to 5s for powered cams and may increase to 8 sec for battery operated cams). In a nutshell the camera forwards the message to the Reolink message server which in turn sends a trigger push (using the token) to Google FCM (assuming Android smartphone and the smartphone has registered to FCM and received a token (you can see this in the system log) which is passed to Reolink application server). FCM pushes the notification message to your mobile operator (assuming your smartphone is on 4G) and the operator packet core pages your mobile. Your smartphone acknowledges this and the packet core forwards the push message notification to your mobile. I kept it very simple and at very high level.

@md But this is quite trivial :).

@rainman Excellent. Now you are a Reolink GURU :). Have a nice day.

@user_620488397946890_620488397946890 The maximum allowed length of a Cat 5e / Cat 6 cable is 100 meters (328 ft).

@rainman Not rebooting. Rebooting means restarting. From the application select restore and the parameters values will be set to their default values with the exception of networks. Then change the configuration again to the one you have set previously. Then check push message notification.

@bill_645930933579892 They are a reputable brand producing good quality cameras at an affordable price. As md suggested, there are myriads of you tube videos produced by independent people which give details of their cameras and applications.

Emails are replied within 24 hours during weekdays. I had numerous correspondents with their support and would say they were always helpful.

@sicherheitstechniker_268838991474823 Perhaps Fiona can provide the dates. To the best of my knowledge Reolink IFTTT is limited to floodlight and smart plug. But if you have an NVR you can extend it to cameras

@g2m-advisors_537747045552377 I already forwarded this suggestion. The only reason I can see is that FTPS is easier to implement. SFTP offers better usability with firewalls as it uses one port while FTPS uses multiple ports. Have been working with lot of equipment from different suppliers and never used the FTPS.

Hopefully one day we shall see SFTP on both cameras and NVRs.

@bill_509018094649486 The downloaded file is zipped. You need to unzip it to get the pak file.

@matttewell_629316336427583 When you restore the camera through the application all the parameters are set to their default values with the exception of networking. This is so as not to lose connectivity with the camera. Check that the camera has the most recent firmware and if not upgrade it. Did you contact Reolink support?

A solution would be to upgrade the camera with the same firmware.....if there is no newer one and it is hard to perform a hard reset.

Which micro SD card are you using? I use the Samsung evo Plus 256G and never encountered any issue with file downloads. Please also check that there is no interference on the WIFI network and the signal at the camera is strong.