Posts made by joseph_1979

@martin_639513215103093 Which model? This is the procedure to add a user. https://support.reolink.com/hc/en-us/articles/360011355734-How-to-Add-Admin-User-Accounts-to-Reolink-Cameras-via-Reolink-App/

Note that some cams like Argus 2 won't allow you to add users.

@user_683292731220100_683292731220100 Follow this link https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa/

@user_683244414582984_683244414582984 Try to connect it directly to the main router.

On the repeater the DNS should be the ip of the gateway.

Switch off WIFI on your smartphone and enable hotspot. Try to connect Argus 2 to your smartphone hotspot using the mobile packet data.

@user_683244414582984_683244414582984 Camera supports WPA2-PSK, WEP (ASCII) and WPA-PSK. The last two modes are not recommended.

I think your issue is that the camera is unable to access the Internet (both directions - even from Reolink servers). Since it got the IP from the DHCP of the router then you need to check if there is any FW rule on your router. Perhaps you need to configure the port sharing. Check this out.

@antoinekeller007_651466299188253 On the Linux server connected to the same LAN where you have the cams, install nmap (sudo apt-get install nmap). Then use nmap -sA 192.168.1.0/24 or whatever IP range you have set and you should get device name, MAC, IP, etc.

@tomyafxone_262709326098680 Disable 'Hardware Decoding First' from 'Settings' in top right. Close appl and re-run appl.

@dylantkline_629871480078705 It has been temporarily pulled out from the download center. Most probably they are finalising the final 'stable' version.

@tsparks428_436084292944004 Which model? Can you try the same SD on a similar model if you have one? You may format it on PC (FAT32) and do a health check with the tool H2testw (freeware). Try to transfer a file on it and see if you can delete it. It may be the slot is somehow damaged.

@fredericneveux_352399457841348 Check here https://support.reolink.com/hc/en-us/articles/900000584903-Which-Cameras-can-Work-with-Reolink-NVR/

@albator_681579469856921A number of members including myself have requested the addition of a schedule to the spot light similar to what is available for siren.

@dale_655815670124636 Good. Which model you have installed?

@timothy_373498679251097 Add it to eSATA port. This is one way of expanding its recording capacity.

@user_679217629425876_679217629425876 Same here. No issues so far.

@user_682672180703446_682672180703446 Better that you stay with the firmware it came with until a stable one is uploaded in the download center. I am on version 2017 which has been removed.

I think not enough time is allocated to testing or there isn't enough of resources.

@quizzical Uh........... again!! Perhaps more issues. Have no idea of what is happening.

@fiona Can you please let us know what is happening on the doorbell firmware? It seems to have been pulled out twice in the last 2 days.

@user_666824588787835_666824588787835 Of course CLEAR should provide the best clarity view but this is at the expense of more bandwidth, efficient transport (radio and physical paths) and processing power at both end points. So for CLEAR set RES to max, fps to max and bit rate to max. Same for the Fluent. However, if you have issues in sound or display then you need to lower these parameters. As for anti-flicker set it as per your mains frequency....if in Europe 50Hz.

And ensure you have a subscription with unlimited packet data if the camera is triggered frequently and the videos are transferred to the cloud.

So if you will be viewing the camera for 30 minutes in clear mode@4M and 1 hour in Fluent@384K per day then you will consume around 1 GB daily.

To ensure you have adequate bandwidth install the Ookla Speedtest from play store (Android) and check the Upload and Download speed at both your location and at the farm. Note that from the camera what is important is the upload speed and from the smartphone the download speed.

@user_666824588787835_666824588787835 To configure it follow this link https://support.reolink.com/hc/en-us/articles/9332229200665-Configuration-Reolink-Go-PT-Plus/

If the sound is choppy then there is an issue at transport layer. This could be the case of low 4G reception at the camera site or client side if this is running on a smartphone. Try to lower the resolution and see if the sound is continuous.

If you are running the Android client, click on the three lines at the top left hand side.......... go to settings and disable password.

@maxm Try Germany at https://reolink.com/de/product/reolink-video-doorbell/

@jedi2020_32727772450952 Good choice :).

@user_679217629425876_679217629425876 New firmware 2017 added. I updated the doorbell and so far no issue.