Posts made by joseph_1979

@gaël-vanhuynegem_409453155840166 Can you check whether you have sealed correctly the reset button? Maybe you have moisture and is keeping the firmware in cyclic reload. Try to spray some contact cleaner.

@xantre Follow these links

For 8, 16 and 36 channels NVR:

https://store.reolink.com/poe-ip-cameras/

How to connect POE NVR to WIFI cams:

https://support.reolink.com/hc/en-us/articles/360004346714-How-to-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs?gclid=Cj0KCQjwk7ugBhDIARIsAGuvgPYqqd4pRfe0ctnaHJ0Kz_UY6QIHwBZOCOuUn4UNirlJD1b35nf_yFkaAqEMEALw_wcB

@thyrannz_632877107724486 This was requested by a number of customers. We didn't get any update.

@chade1179_638817498423850 This is a common issue among mobile users who switch back and forth between docking stations and or multiple monitors to the single display on their laptop. The programs are remembering the last X - Y coordinates they were opened on when the device was connected to an additional monitor. Those coordinates have not refreshed and as a result, they are opening in a virtual desktop area that is not part of the physical display.

To overcome this, you have a couple options: right-click + shift the program icon in the taskbar > select Move. Your mouse cursor will now jump to wherever the program is (somewhere off screen). While holding down the left mouse button, move the mouse around until the program comes into the display. Alternatively, you can use the cursor keys to do the same thing. This may take a few tries as you will not know if the mouse has jumped either up-down-left or right.

The other option is to locate the program settings in the windows registry (most modern programs dont use this type of X-Y positioning). I will use Notepad as an example. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Notepad. You will see several DWORD values that denote the Windows Position (measure by pixel position). These values indicate where notepad was in elation to desktop display when it was closed. To reset, you would simply delete these values and then launch Notepad to bring to the center of the main display.

Be cautious when editing registry.

@houseincloud_668925273444384 They should answer you within 24 hours. Once they push you the firmware under your profiles go under device info and upgrade. Ensure you have sufficient charge before upgrading.

@houseincloud_668925273444384 uh....this is old. So email Reolink support and tell them to push you the firmware. Please provide the UID, hardware version and your current firmware.

@houseincloud_668925273444384 Can you tell me the firmware version of your Argus 3 Pro? Just click on the arrow on where you have the name Front. Most probably you have an old firmware.

@md I think they have discontinued this product.

@roccojay12_464195931816139 No.

@wacko_jacko_670601907445799 That's because there is a scheduled restart of the camera every Sunday at 02:00 unless you changed the timing.

@d-a-n_l It's a P2P protocol which allows the client to communicate directly with the camera. If you do a search you my explanation of how this works including the mobile signalling too.

@putt2day_322881327673537 No. It merely depends on the camera processing power assuming you have adequate bandwidth and good reception of 4G.

@roccojay12_464195931816139 You lose certain functionalities when connecting the POE camera directly to the NVR. And this is one of them. If you connect the trackmix to a PoE switch rather than directly to NVR then you can connect to camera and can zoom.

@den-camera_670686507749409 If your camera has an integrated spot light select auto for night mode in Spot Light under Advanced (Android Client). Note that if there is adequate illumination then the spot light will not be switched on. Which camera do you have?

@wacko_jacko_670601907445799 So if you enable push notification you do get the push message notification when you press the button or a person moves across the camera. Then it can be an SD issue. Try to format it or replace it.

@joseph-chircop_497308027822318 Uh in previous email you said you are on 4.35.1.2beta. It is still under development and not yet available for testing.

@wentao_269167188861175 Are these two cams using the same SD type? Did you observe the same outcome from both the Android and Win client? When you experience the issue again, try to format the SD and check the recording and playback. Do not reboot the camera. Have you ever report this to Reolink support?

@guessy_305491556810936 Data transfer capability depends not only on the medium but more specifically on the source processing power which in this case is the camera. It can be seen from your video that the max data transfer is around 1.7MB/s or 13.6Mbps which is not that slow either. I have high end servers HP G10 and when I transfer a 20G file, the transfer rate is around 40Mbps. The issue I see is that somehow the transfer occasionally stops and this has to be sorted or improved. Maybe in the recent versions they change the mechanism of saving the data to HDD.

I did inform Reolink accordingly.

@aideeroll_518840591122616 When installing the video doorbell ensure that you use the UID method and not the local IP. This is because the Reolink client on your smartphone will request the Reolink P2P servers based on your UID to provide both the local and the public IP of your camera. So if you didn't use the UID during setup then you won't get this information and thence you won't be able to connect to your doorbell from anywhere outside your local network. Moreover ensure that the WIFI signal at the doorbell location is strong enough and preferably use the 5G band which is less prone to congestion and interference (of course the range of the 5G signal is less than the 2.4G ....... smaller wavelength).

@user_612681119584296_612681119584296 Please refer to this URL https://support.reolink.com/hc/en-us/articles/360004441533-Can-I-Add-Reolink-Battery-powered-Cameras-to-Reolink-NVR