Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@роберт-аветисян_276781623177455 Can you access them through your Windows/Mac client? If still not able to reach them then reboot the BB router.
@md He is referring to mobile SIM card and not SDXC card. Maybe the slot is not tight enough to keep the micro SIM secured. Hopefully one day they will introduce eSIM.
@magnust Exactly.
@harrylane3_531242661216426 Indeed. Hope Reolink provides a solution to this. Will notify them.
@magnust This has been solved through the introduction of the alarm delay. Not all cameras have this feature. For sure this is not on battery powered cams.
@user_640895872225306_640895872225306 Argus 3 Pro is not a 4G cam and so no SIM is needed. Only an SD is required if you wish to record the videos locally and not in the cloud. Max cap of SD is 128GB.
@agentsmith76_635086997131340 It depends how wide is your entrance. I do not have an issue with the FOV provided by the doorbell. You may wish to watch some videos on YouTube to have a better idea of its FOV. One should note that this is the first generation of the video doorbell and we shall have more features coming up. Customers are requesting to have the doorbell calling their smartphone and they also want to maintain the existing chimes.
@user_617650665832448_617650665832448 Under recording/schedule untag other.
@reolink-fiona Yesterday I upgraded it and so far so good. Hopefully we shall see this feature in the new or following Android client.
@adsdslandicas_607820684710066 Argus 3 Pro is a fantastic camera but as I told you you have an issue to watch the video and get an alert that the canera has been triggered. Going on-site and get the camera from a pole, pull out the SD and read it through a PC is absolutely impractical. You need communication and in your case this should be through mobile data. In this scenario Argus 3 pro is not a good option. You need the Reolink GO PT Plus. You may wish to visit the Reolink site and read its description. As for 128GB SD, it's a good choice. You have for at least a month unless it is triggered frequently.
@md It depends. If it is a 9 inch wall then you definitely need the junction box which costs less than 8 bucks. Being a senior engineer I do read most manuals before I start the job.
@alxr101_252113777299683 Best practice is to install a waterproof junction box where you enclose all the cables. What I recommend is that the mounting should be of metal or aluminium as when the wind is strong you will see live stream being shaky a bit. Camera is a bit heavy.
@big_ted But why user has to check? Clients, cameras and NVRs should regularly check for updates and report to the Admin. This is already being implemented by other camera suppliers. For instance when you run an application it will check for updates and if there is a newer version, it will prompt you that there is a new version. Similarly there is a scheduler which triggers a camera to reboot........they can add the request here or included every time the cam is rebooted. This should send a push message notification or email to the user. But of course Reolink servers should be dimensioned to handle this and the download traffic.
@user_607915751550993_607915751550993 Can you try the client 8.10beta and deactivate hardware decoding first?
@user_640862378033269_640862378033269 Well Argus 3 Pro is battery operated and can be kept in constant charge through a solar panel. Note that all battery operated cameras start to record upon detecting motion and thence there is no pre-recordings. If you want this pre-recording then you should purchase DC powered cameras. And if viewing angle is an important pre-requisite then look no further but the DUO 2 WIFI. It provides a FOV of 170 degrees. Have a look at https://reolink.com/product/reolink-duo-wifi/?gclid=CjwKCAiAy_CcBhBeEiwAcoMRHOJ8PULWGtNYLkcu73kVekWuRKpwzHXa51IXTo3t5VB4jBbbIs-enBoCZsAQAvD_BwE
@bp787_46270538891 Same for 8.10beta if you want to test it out.
@harrylane3_531242661216426 Correct. Rich message notification requires access to the cloud account.
@hammy_634178119438349 Your cams use PIR for motion detection and I think the max range is around 15m (if sensitivity is set over 85). So ensure that the object is within the PIR range. Moreover PIR is more sensitive to side-to-side movement than movement heading straight toward the camera.
@md Cables should be enclosed in a waterproof junction box conforming to IP66 or better. Sometimes even if you write it in BOLD or different colour they won't follow.
@user_640589945716798_640589945716798 But this is an end to end protocol. So you store the files at the provider's ftp servers. You can transfer the files on your home PC which will be running Cerberus ftp server application. Maybe the free version has the limit on the number of concurrent sessions. But I use Cerberus without issue using FTP and SFTP. Hopefully Reolink will replace FTPS with SFTP which is more commonly used.
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!