Posts made by joseph_1979

@lehmad_611496381804575 Great. So enjoy Reolink products. If you have any suggestion please feel free to propose. The aim is to make the products the way you want them to be.

@keithsrobertson_502667899429020 I have Argus 3 Pro and have no issue in viewing playback through Windows client 8.10 beta. From the client menu (LHS) can you switch off the hardware acceleration and try again.

@reolink-fiona 1 or 2 sec should be enough to mitigate triggering upon light switching.

@bginnmfg_603617149968676 Are you running Windows 11 on a new pc? If yes please follow the procedure outlined some days ago on how to disable hw acceleration.

@twessel_371670550503601 Totally agree with your suggestion. Sometimes it tends to lose focus on the object.

@joseph-chircop_497308027822318 maybe a few seconds less. I have cases where the camera records a 5 minute clip followed by 25 sec clip and I get only one push notification. This is because in high resolution files tend to get big and so after 5 min a new file is open. These appear as two clips.

@reocam_448003255267488 I thought you are on the newest Android client. So case closed.

@chris_180 If there is no activity in the FOV (Motion detection and PIR based motion detection) within a specified time the recording will stop.

@lehmad_611496381804575 What you have is a fibre ONT. Therefore you need a router with DHCP. Connect the output of the ONT to the WAN of the router.

@grzegorz_473556919210157 Appreciate if you conduct tests on both Android and Windows clients. I have done a number of tests and would say it is awesome. Of course as with any new product, it will be greatly improved with new releases. Please check the audio on the Android client and check that there is a two-way communication. If you shall share the cam with anyone and you need this member to answer the visitor then you need to assign him/her the Administrator role. Talk button is not available to normal users. I did a request to support to allow it. And if you shall be using the Rich push notification then you need an account on the cloud. We await your feedback.

@user_634949406437417_634949406437417 This is mainly shown when there is an event trigger. You won't see in case of continuous recording. As for the NVR I cannot answer you as I don't have it yet. All my cams are on SD and one on the cloud for testing.

@lee-lee_366699818209490 Ensure that the Cam is adequately charged and follow https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initial-Setup-for-Reolink-Battery-powered-Cameras-via-Reolink-App?gclid=Cj0KCQiA-JacBhC0ARIsAIxybyP97gx4ne43XIJnXjD2POz6MVTYgqcR9or826gMHlIwsCh30WqJ8ZcaAiz0EALw_wcB

Yes they are continuous. By default they are 5 min long. High resolution recording results in GB file if the duration is high and so it will be difficult to download it to a PC.

@keithsrobertson_502667899429020 I agree with you in case you have 1 camera otherwise it is fine. Thanks to point out and will inform support accordingly. We have a number of cams and it is absolutely impossible to test all possible scenarios.

@ben_633780143636494 By default the RTSP port is usually 554, the HTTP/ONVIF port is 80 or 8080, and the HTTPS/ONVIF port is 443. I cannot find anything on this Yale camera vis-a-vis ONVIF. Can you capture a wireshark trace with ONVIF Device manager and Reolink NVR and see if you can spot any difference with respect to HTTP/ONVIF? I do not own any NVR as otherwise I would have captured traces and analyse the flow. Try to email Reolink support and tell them if your NVR supports the RTSP port 554 and the HTTP/ONVIF port 80. For sure these are the correct ports.

@big_ted Let's see the results especially at dark. I have been doing a lot of tests and would say that the detection at day time is awesome, rarely it misses an object. But I won't say the same during the night when it solely depends on its IR. Sometimes both my RLC511WA and E1 OD miss an object every now and then during the night. I asked support to tune the AI detection during the night time when the cam is in quasi total darkness. Otherwise they are doing a good job though we ALWAYs want more and more.... but mostly is software and this won't take long to implement.

@theburns Good point. Maybe you received an SMS informing you that the bundle shall expire in say 15 days. Apart from the application to read the SMS, they need to have the SMS handling part on the GSM module implemented on their camera. I don't have any 4G camera. But one can verify this by sending an SMS and check the delivery report.

@lars_447246396440768 You need the Administrative rights to use the TALK feature. Kindly make a request to Reolink support for consideration.

@crimp-on_62210811129 This is the export feature on NVR. According to the description on Reolink site (updated 6 days ago) both export/import configuration appear and so maybe he has an old NVR firmware. Please check with Reolink support or the download center whether you have the most updated firmware for your model.

@brobillcal1_602683247891018  Android and IoS are limited to one sound per application. Your request has to be implemented at the application level. If I am not mistaken Ring have it. Most probably Reolink assign it a lower priority but one day we will see it too.