Posts made by joseph_1979

@kristof Me too. It happened once.

@schonuf For NVR backup and restore check this link https://support.reolink.com/hc/en-us/articles/360003789353-How-to-Restore-via-PoE-NVR

@andré-figueiredo_360727197077756 Are these cams part of a KIT? Are these connected to an NVR? If yes then you need to upgrade them though the NVR.

@reolink-fiona Well Done. Try to extend your presence in a European Exhibition.

@user_623715019411529_623715019411529 Run Wireshark on your PC where you have the Reolink Windows client and then start the Reolink client and log on a camera. To establish communication the client sent a tcp request on port 9000. Then video is sent to the client as UDP.

Which model do you have?

@user_628113199378527_628113199378527 Alarm delay should appear under Detection Alarm. If you don't have it then you need to upgrade the firmware. Did you follow my other suggestion to untag motion detection object and have only person and vehicle?

@crimp-on_62210811129 Just scroll down and you will see Scenes Modes. Too easy :). This is REOLINK. But as stated before, it needs improvement and hopefully one day we will see them implemented. We programmers normally say "It’s not a bug; it’s an undocumented feature."

@roman-gomilsek_615277607907592 if you received the push message notification for the detected object (person/motion) and recording was activated for the object type then you should have got the video in the cloud and ftped to your ftp server. If not then there was an issue in the transport which is common to both the cloud and the ftp server.

Did you check the logs of the ftp server to see if cam tried to log on?

@user_628113199378527_628113199378527 First ensure that your E1 OD has the latest firmware by emailing reolink support citing your hardware version. Then you need to untag any motion from recording schedule and push/email notification schedule and set the alarm delay of 1s for person.

@kristof There is no 433MHz harmonics. I think the 433MHz signal from the doorbell is not strong enough.
I opened a ticket.

@kristof I know that your case has nothing to do with chimes. This is what I encountered. Maybe the cam is faulty but try to check if the visitor is triggered when the person detection fails.

@crimp-on_62210811129 I don't have any NVR and I tested it on individual cams. As always there is room of improving the scene mode feature such as to have a schedule and include other options. I have requested support to ask R&D team for further improvements but of course they know their priorities.

@kristof That's the version installed on my video doorbell. I just rechecked and both the doorbell and the RLC511WA detected the same persons.

What I am observing is that sometimes the two chimes are not being activated when the doorbell button is pressed. I think that either the doorbell transmitter is somehow faulty or they need to increase the power of the 433MHz transmitter. If chime is in close proximity with no obstacle in between it works most of the time.

@kristof I have installed the WIFI video doorbell for a month and still able to detect person. What is your firmware?

@schanen-lyons_552815606821084 Can you let us know the procedure you are following to pair it? And what is the distance between the chime and the doorbell? Are there any obstacles in between?

@user_647233810104382_647233810104382 You can use the scene mode to achieve this. Follow this link https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@schützenverein-versmold_646806083850342 You need the scheduled scene mode. Unfortunately this cannot be scheduled and has to be be activated manually. Read this article. https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App?gclid=CjwKCAiAwc-dBhA7EiwAxPRylFbxnEuMz6RhYNgx8YbWeQyc4L6xtjPjDjj4GT5K98UKXtcNnik3RBoCcG4QAvD_BwE

@reolink_243949053128894 I don't have that NVR and subsequently cannot say if it is a specific NVR issue. Can you please report it to the Reolink support?

@jerry_292171543834761 Follow the instructions cited in this link https://community.reolink.com/topic/3217/three-steps-to-connect-the-reolink-cameras-under-nvr-to-google-google-assistant-alexa

@pmcgrinder_513088070992115 not just the SIM...both SIM and microSD. And after the swap remove and re-insert battery.