Posts made by joseph_1979

@schanen-lyons_552815606821084 To check whether you have the latest firmware, please email Reolink support by quoting your hardware version (from device info).

@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.

@md Exactly. It is not a matter of programming. One has to see it from all perspective.

@godswarrior_595013489905749 Try to restore camera. When you restore the camera the settings will have the default values and the WIFI configuration is retained. Moreover email Reolink support to check for the latest firmware.

@colovin_541922116624611 If there is no activity for 10 seconds it will return to the default monitoring position.

@markube_230430755709173 Indeed customers are after more automations based on IFTTT. I have already provided my ideas to support and definitely they will be evaluated and prioritised. As for the NVR I cannot help you as I don't own one.

@costa_ro I do not see any policies imposed. Please ensure that you have good reception before you repeat the scenario and that 4G is available rather than HSPA. Good luck.

@andy It must be something specific on your machine as no other member has reported such an issue. Please check that you have the most updated graphic driver (perhaps uninstall it and install it again). You have encountered this issue on this application only or you had similar issues. What is the model of the PC and which graphic card is installed?

@andy Let's try something else. Go to Reolink icon and right click Properties and go to Compatibility tab. Click on compatibility and select Windows 10.

@user_636907085906038_636907085906038 He needs to install the Reolink client and add the camera using the UID (you get this from the Info device). Then he is prompted for a username and password. Enter the credentials and the camera will be added. Note that an account with user role can only view and won't modify any settings.

@andy I can't reproduce your scenario on Windows 10 and Reolink Client 8.10 beta. It seems a graphics issue. How did you set the HW decoding first?

@andy Application won't check the version uploaded at Reolink download center. You need to download the Windows client (ver 8.8.2) from https://reolink.com/software-and-manual/ and then install it. No need to do uninstall of the existing. I am running version 8.10 beta.

@costa_ro You need to have a good LTE reception as otherwise you will encounter disconnections or failed to connect. In order to determine whether this is the issue you need to move the camera to a location where the reception being on say 4 bar and hoping there will be no intra-LTE handovers. An option would be to take it home for a day and do some tests at ease.

@costa_ro I can fully understand you the frustration you feel. Indeed they seem to be identical but you don't know what the programmer did. On large networks I analyse logs to determine the cause or capture traces. I already asked Reolink support to enhance logging.

If you have already restored the camera and there was no improvement I would suggest you to email Reolink support. Check with them that you have the latest firmware. I presume the mobile operator doesn't impose any policy through its PCRF. Can you swap SIMs with cam?

@costa_ro Rather than scanning can you click on the + at the top right hand corner of the client and click on UID/IP............... enter the UID and a window prompts you for the password.........and enter the password. You shall get the UID from the device info.

@nomahisssss_477125106348271 Definitely that your suggestion has been noted but this has to be evaluated and prioritised.

@chris_180 For these models you need to email Reolink support. These only work with the NVR.

@deirdre_509993927315611 I think you have a damaged USB port and you need to replace the battery. However, before doing so I suggest you to email Reolink support.

@user_632052255064148_632052255064148 Install Ceberus FTP server (or any other FTP server) on your PC and configure FTP or FTPS on the camera. With this setup you shall have the recorded videos on the SD and the FTP server.

@larga001_491622561255646 First ensure that you have the most updated firmware and client version. If you have an issue in push message notification, then
1. Ensure that you have the right permission on the smartphone.
2. If you still don't receive the PMN then restore the camera. A new token will be created and shared with Reolink servers.