Posts made by joseph_1979

@mamymam2013_465350299701478 I can fully understand your frustration and one should be provided with the product and service he/she has purchased. Unfortunately this is not always the case and despite we do out utmost to fight for our rights we are never given what is rightful to us. At the same time one should ensure that this shall in no way affect the daily life and we should move on. We have a cerebellum to think and opt for better methods and products.

As already stated I am a customer like you and have requested myriads of fabulous features but rarely they have been implemented. They know their priorities and recall our mentality is totally different from other continents. My motto is never to give up and pester people until what they have to deliver is delivered in accordance to agreements/specs. I dealt with big business people on projects running into millions of Euros and I wouldn't issue payments until they deliver what has been agreed in the contract. What is mine is mine and what is yours is yours.

Life changed by 180 degrees. Before we used to test and re-test and spent a lot of time in planning. And the product would be nearly bug free. Today they develop and put it into service and we will fix when we have time. I have engineers who just graduated and join the team. They are really ZERO.

As for the android v4.50.0, I still have choppy audio if I leave it for more than 3 min and they changed the filter....now you need to select. Previous layout was by far better. I tell them we are not after cosmetics (these are for the ladies) but for new features we have requested. Here and at Reddit there should be a Reolink SKILLFUL person who shall be replying ot requests and providing feedback and ideas to the dev team. Moderators....like me.....we reply based on our knowledge we gained through experience and universities. But we have no inside of the software and product. For me this is a peanut and I have entities more complicated than this....this is like a bolt in an engine :).

Enjoy life and don't let others affect your life.

Note: I had to submit this 5 times and it has been accepted after I deleted some ....... Nobody checks for any error or how to enhance the website. You cannot include URL either and even emails. On Reddit there is no issue and you can post as much as you need and there are numerous of members who are experienced and sometimes I challenge them to make the argument more interesting. I do this for fun and nothing else despite I am busy.

@eesti-maa_508246764327046 submit your request to support.

@reolink-daisy Congrats to ALL.

@user_878305455517824_878305455517824 You need to submit your request to support @ reolink . com.

However on the battery doorbell you can have different ringtone for each detection object as illustrated below.

@j711_519914404708538 We really need the scheduler and status in the shortcuts aka scene whereby we can set timeframe when to stop and re-enable notifications and/or recording. If they cannot implement the geofencing then this is doable.

However, this can be somehow automated through HA.

@kempsports_474944610304158 This means that the file produced by TM is compressed using H265 while that produced by GR is compressed using codec H264.

@user_585320343912492_585320343912492 there is no gain adjustment for the microphone cct. If still within warranty them email support for replacement.

@davem98271_404928554950870 I am a customer like you and don't have any hub to verify. I just use my skills to support wherever possible.

@user_878468653088915_878468653088915 you need at least 12Mbps upload if you shall be viewing one camera at a time.

I have 1G/250Mbps at home. Despite this bandwidth there might be issues with the application such as choppy audio which I am experiencing on the new Android client 4.50.0.

@mamymam2013_465350299701478 indeed..she used to answer some queries. She has been promoted.

I just installed the Android client v4.50.0 and the audio seems to be degraded. It's choppy at high resolution. I saw a similar complaint on Reddit.

@lekkoferreira_866142292218072 Yes, it's push notification and once appl is closed the push notification cannot be processed.

@bigblue007_631330884632579 I still suggest you to submit your request to support on support @ reolink . Com

@mamymam2013_465350299701478 Agree. New client is still not yet in Europe. I just saw the list of features added at Reddit and none is of my requests.

I and my team spent months conducting tests under different scenarios and capturing traces to see that all is according to specs.

@lekkoferreira_866142292218072

This is the way it has been implemented. This is not a calling feature but rather a push message notification. I have been telling them to implement it using VOIP (like what competitors have done) or XMPP. But so far no feedback.

@user_878305455517824_878305455517824 There is no custom alarm Just the siren.

@bigblue007_631330884632579 It is as what you said. The spotlight lights up if the ambient light is lower than a threshold value. Indeed I would have added that option too and it is up to the customer to select his/her best option.

I suggest you to submit your request to support on support @ reolink . com

@user_792778966765718_792778966765718 I have been asking them to prompt customers with a new fw and then it is up to them whether to upgrade or not. Every 6 months I request support to see if there is newer fw for my battery operated cams. It shouldn't be like that. We are in 2024.

@user_880577881940193_880577881940193 Which doorbell model? The ftp is invoked once the event is triggered and the camera is recording. So there are two channels, one to the recording file on SD/HDD and the other FTP.

@mamymam2013_465350299701478 Hello Buddy. I am fine but super busy with a mobile network testing. Hope you are getting well with this hectic life. I don't use the Reolink Windows client a lot. Mostly I use it to upgrade the firmware. I did see this flickering on the new version but not that often that would bother me. I didn't report it to support as I know the answer :).

@greg_868971036258457 No, it has nothing to do with 5G or 4G as it is also happening when you are on an external WIFI network. So this test excluded packet data and smartphone. So the issue is either the Router or the ISP. When you create a tunnel, then it is a direct communication and the ISP has no clue of what traffic is passing through. It is as if your smartphone is on the LAN.