Posts made by joseph_1979

@jk1211_705377705345248 Check new fw at Reolink Download Center.

@awesomebread_872791848792199 Email support on support @ reolink . com

@user_874142518182053_874142518182053 For battery operated cams. you need to email support on support @ reolink . com and ask them.

@maz_8193 Normally the APN name (correctly written... no space...see how it is on smartphone) is required for mobile modules. I don't have any Reolink 4G cams and so I can't tell what is the requirement.

@paul-parsons_462324807000239 WIFI issue. Get the camera near the router and try again.

@user_875155658457265_875155658457265 None of the models are able to accurately read the number plate during the night. It's reflective. You need to invest in an expensive camera.

@user_874208928067806_874208928067806 Submit your requests to support on support @ reolink . com.

@genefulmerla_542946119237771 Yes you can. Use DDNS as illustrated in https://support.reolink.com/hc/en-us/articles/900000622703-Introduction-to-DDNS/

@reolink-daisy We need to have the event history for all detection objects for all cameras installed on our network. We just click on the event and the respective video should be played. Moreover, the customer may opt to play all the events between a specific period without the need to go through each camera. In addition, on the horizontal bar showing the time of the video playtime, we should have the objects detected and we can click on this and see the object rather than having to watch all the clip. We can have the number of objects detected in each clip and the time the object has been detected.

It would be nice to have the camera able to capture the number plate and be searchable (asking too much). Yes, it would be nice to search by categories but this entails for an intelligent AI detection. Way beyond what is available today. Today stationary cars are detected as moving, during the night persons are not detected, sometimes a swaying branch is detected as a person, etc. So one must ensure to optimise the existing AI algorithm.

Last year, if I recall correctly in July, we have been requested to reply to a survey on scene (now shortcuts). I have requested status and schedule but didn't hear anything. Has this survey been shelved?

@merbine_640217202712690 I suggest you to submit your request to support on support @ reolink . com. I don't think that they will read it here.

@jvoorn_553342889185535 I haven't yet got any feedback. I suggest you to email support on support @ reolink . com

@nick_26792935116 I have already told them but they limit this due to scams. At Reddit there is no issue how often you post and it is more lively.... I am there too but not as a moderator despite that I am the most technically qualified :).

Moreover there are lots of active users who provide support and sometimes the complaints raised are quite interesting. Here..........a few replies.

So if you have a complain raise it in Reddit.

@merbine_640217202712690 Most PIR are within the 10m to 15m range. So to have a longer range then opt for a 4G router and a WIFI mains powered cameras which can provide a detection range of 100 feet. You may use WIFI extender too if the main router signal strength is not enough.

@fido_793104815919335 Does the Asus Zenwifi XT8 have POE ports? Can you tell us how the network is setup?

Try to use the cable of working POE camera and see if you are able to connect. Try to add it using the UID.

@alessiogian_760987134431472 use the Windows or Android client go to networks/advanced and enable https/http.

@christian_kubat_529310527582451 You need to email support on support @ reolink . com

@user_875416721178867_875416721178867 If you have WIFI then you have power. If you are able to get a power point in the vicinity then you can opt for a mains powered WIFI cam. Or better run a cat5 cable and connect it to a POE switch. Then opt for a POE camera. These cameras rely detection on pixel changes and so have longer range say 30m or above.

The only battery cam provided by Reolink is the battery Trackmix with a big solar panel. But this is very costly.

@joel-rollier_863093175640274 the vertical field of view is the same. You just enlarged the picture.

@joel-rollier_863093175640274 Unfortunately there is no feature to enlarge the vertical FOV of the Argus 4 Pro. For the nearly 180 degrees cams, they have really lowered the vertical FOV. We have noticed this on most cams like DUO 3 vs DUO 2, RLC-811WA vs RLC-511WA, etc. At reddit community, the moderator seems to have most of the cams released and he did the comparison. He even stated that some have less FOV than what has been specified in the specifications.

I did request support to ask the hw team to widen the vertical FOV. The sensor allows this but don't know the reason behind it. Maybe they are using the same processors which don't have sufficient processing power to provide this? So they increase the horizontal FOV at the expense of the vertical FOV.

@iulian-tatarcan_132045030453418 I did ask Reolink for this too. It should be transparent to customers. Didn't get any feedback.