@andgab81_426516035567839 I saw similar complaints and seems an IOS appl issue. Email support.
Posts made by joseph_1979
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RE: Camera names issueposted in Reolink Client & APP
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RE: FIRMWARE UPHRADEposted in Reolink Client & APP
@markallen79_496179919462539 At one point you need to reboot. If it fails to reload then I suggest you to email support on support(@)reolink(dot)com. Never encounter such an issue when upgrading any of the entity in my system.
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RE: Doorbell PoE causes unstable connectionposted in Discussion About Products
@user_726740213256441_726740213256441 You see how powerful Wireshark is :). Imagine you are knowledgeable of the protocols used in networking and Telecoms ..... it is fun troubleshooting issues on such mega complicated networks.
Enjoy Reolink.
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RE: Doorbell PoE causes unstable connectionposted in Discussion About Products
@user_726740213256441_726740213256441 Disconnect the other cameras and connect the Doorbell. Take a wireshark trace and see what is happening.
Do you have an NVR?
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RE: WiFi/PoE Door Lockposted in Wishlist
@home_198034626125963 I do need one and some smart plugs but they seem to be focused on cameras only. They no longer produce smart plugs. So I need to search for another brand for these items. Pity...
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RE: WhatApp integration - Send the videos to a WhatApp groupposted in Reolink Client & APP
@dgordon42_415060065599711 Sure that it works fine. It is rather impossible to have everything the way we want in this world. We need to be satisfied with what we have.
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RE: New windows client 8.15.7posted in Reolink Client & APP
@mamymam2013_465350299701478 There isn't any changes other than adding text to show compliance with UK PSTI requirements. I am running the .7 and didn't notice any enhancement or improvements.
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RE: Argus 3 Pro, Desk Standposted in Wishlist
@andy-lu_781360286470385 submit your request to support(@)reolink(dot)com
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RE: no response from Reolink support team after quite a while, any issue?posted in Reolink Client & APP
ml_812798949916887 They normally reply to me within 24 hours. Email them on support(@)reolink(dot)com
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RE: Person detection repeated false alarms at nightposted in Discussion About Products
@blutarsky_820930337951966 it's under detection alarm. You need to watch playback in clear mode.
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RE: Cloud share with those that have camera access. Go PT plusposted in Reolink Client & APP
@dboso_818542505435267 Recording in cloud is restricted to a max of 10s in clear mode and 24s in Fluent mode. See https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings/
Battery powered cams won't allow you to add a guest account. The Cloud service is bound with the Reolink account instead of the camera account. To the best of my knowledge you can't share the Cloud account with the other users. Maybe it will be added later. I don't know. You may email support on this.
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RE: What cctv field tester can be use on Relolink brand cameras to set up in locationsposted in Reolink Client & APP
@kerry_819612544315589 Why you need a field tester? Just install the client on Android/IoS or Win/MaC and configure them and adjust accordingly.
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RE: Poe set upposted in Reolink Client & APP
@user_821561340051701_821561340051701 I told you to use a PC to check that you are able to access the Internet from that port. And thereafter if all is fine, connect the camera. You need to provide dc power to the cam.
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RE: 830-A audio issuesposted in Discussion About Products
@user_821475500150999_821475500150999 Check if they have a fw to do that. Email them on support(@)reolink(dot)com.
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RE: SD Playback failing after basic subscription endedposted in Discussion About Products
@user_795098606113022_795098606113022 You can take out the sd card and insert it in the sd slot in PC. If there are recordings you can view them with VLC player.
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RE: Reolink Cloudposted in Reolink Client & APP
@cherihdenn_168519121989811 Submit your request to support on support(@)reolink(dot)com. I don't use cloud service.