Posts made by joseph_1979

@rblaursen_690488231854236 I don't have it. Use Android/Win clients. I suggest you to put that question on Reddit under Reolink.

@ebaruk_673045617504343 There is no response from the NTP server. Check your fw rule when the inbound traffic has destination port 123. It should work from both ntp clients v3 and v4. Reolink is using an old NTP client which is using the "symmetric" (peer-to-peer) mode. Peers in symmetric mode use 123 as the source port, so inbound replies will likewise have 123 as the destination port.

Select another NTP server from the camera drop down menu and capture another trace.

@savino-iacobone_520818793263329 Sei troppo forte :). Di niente.

@gimpymoo_746274069995698 I have installed it on the WIFI version and so far no issues other than that the calling feature won't work the way we have expected.

What issues are you encountering?

Yes, I cannot add URLs, Emails, and sometimes even photos. Words are also censored. Je ne sais pas!!!

So the cable connecting the PC. But you could have easily dealt with this by surfing on the Internet. So a connectivity issue. Sometimes the connector are defective. I did hundreds of RJ45 and sometimes do get this issue.

Cut it and terminate it again.

@savino-iacobone_520818793263329 Ciao Savino, tu devi andara alla programma dove c'e' la schedina come illustrato qui sotto.

From the other PC or Camera, get the subnet mask (255.255.255.0) and the gateway (192.168.1.254) and add them to the IP config of this pc. Then ping the gateway with ping 192.168.1.254 or whatever is set in your router.

Networking is simple.... complexity is when troubleshooting Telcos networks with lots of protocols.

@ebaruk_673045617504343 It should not be an issue as this is normally done at the switch level. The only issue is that the client won't work on a private network unless it is on the same subnet as the camera. Of course one can do source NAT and it will work.

Reolink cams don't operate at layer 2.

If it is working on another PC then the camera and network are fine. So there is something in your other PC.

Assign a private ip not yet taken up and add the gateway ip as the router gateway on your PC.

@user_793498378477704_793498378477704 Which NVR and which fw version. It should work.

Before updating, uninstall previous versions. You had the 32 bit still on PC.

Try to add them using their UID.

@savino-iacobone_520818793263329 Under record and push notification menus disable any motion or other. Base your detection on AI.

Follow the procedure set in this link https://support.reolink.com/hc/en-us/articles/360007634973-How-to-Connect-Your-Cameras-Directly-to-the-PC-and-Log-in-via-Reolink-Client/?gad_source=1&gclid=Cj0KCQjwncWvBhD_ARIsAEb2HW-J61wwatpiU-s7pTORI2X7TjIVlnMecvd2EZh0KFfYNTC4WW-_3YsaAsVbEALw_wcB

@user_800441585332355_800441585332355 I only use Android and Windows. However, there are lots of customers on Reddit Reolink who use IOS/MAC and they will definitely help you. Just subscribe and list your issue.

@ebaruk_673045617504343 I tried it on RLC-511WA and it did synchronize. Try to capture a Wireshark trace at the egress of the router.

First I checked it from PC as illustrated below.

C:\>w32tm /stripchart /computer:time1.google.com /dataonly /samples:5
Tracking time1.google.com [216.239.35.0:123].
Collecting 5 samples.
The current time is 13/03/2024 11:27:11.
11:27:11, +01.3657866s
11:27:14, +01.3664224s
11:27:16, +01.3666259s
11:27:18, +01.3672233s
11:27:20, +01.3593511s

@reolinkshayla The video is not visible. Please check.

@user_800728421712109_800728421712109 Which cameras? Does this happen occasionally? Did you check from the Reolink Download Center that you have the newest firmware? And the client?

@ene399x0985f_363537162903771 I don't use the cloud but ftp server and SD cards. Try to email support on support @ reolink . com (delete spaces) and ask for clarification.

@reocam_448003255267488 I suggest you to email support on support @ reolink . com (delete spaces as site restricts email addresses)

@user_800641113567366_800641113567366 You need to use the Windows client to enable the https port. If you shall be using RTSP/ONVIF you need to enable the respective ports.