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@nilgestom_535467406897301 The auto-tracking can't set to work as scheduled time now. I will try to transfer your demand to the product team.
@warnzie_464572544110774 The doorbell supports 24/7 recording and it will record to the NVR.
Hi, @alvaro2 thanks for your feedback! l have forwarded this issue to our tech.
@Fabd21_385303653929119 Thank you for your idea. Now you can only control the PTZ speed on the Client. I will help forward your request to the product team.
@hugomarafona_339815078387913 I will forward your request to the product team for possibilities.
Yes, the doorbell can have 5 chimes. But we don't sell it as an accessory in a short time. We will sell when there is enough stock. Thank you for your understanding!
@alvaro2 Thank you for your excellent idea. I will try to record your suggestion and pass it to our product team.
@big_ted There is no new firmware for the DUO camera now. So you can't find it on the download center currently.
@gajotnt_202336444158149 The lowest watt of the power supply is 8w.
@vigy_591093180735512 The current scene mode is not perfect enough. Your idea will be important and we will collect them.
Hi everyone!
Today I would like to share tips about some useful features in the APP. You can see below to find if there are features that you haven’t tried or understood enough.
Using the scene mode, you can design different scenes to control the alarms and record buttons of all the cameras. You can set push, record, audio alarm and email notification in the scene mode.
To set up the scene mode like home/away modes, it can be convenient for one situation where you don’t want to receive the notifications at home but need to receive them when away. You don’t have to enable/disable the notification for all the cameras one by one.
1. Slip the Devices interface down and find the Scene Mode configuration entrance.
2. Fill in the scene name, select a scene icon, and choose the alarm options for different NVR/cameras. Save the settings and the scene will be created.
3. Tap the created scene button to activate the selected cameras. You can add more modes you like or edit/delete the created mode
Our APP uses Hardware decoding and software decoding to decode the video (display the video on the mobile phone/computer).
What are the hardware decoding and software decoding?
Hardware decoding is to use the mobile phone/computer's own decoding chip for analysis. This will decode faster, consume less CPU, and generate less heat. However, because the decoding is provided by the hardware, some mobile phones/computers may exist compatibility problems.
Software decoding is to use the programming algorithms to parse out and display video data. This will decode slower, consume higher CPU consumption, and generate more heat. When decoding higher-resolution videos, poorly performing mobile phones may not be able to decode the videos. But there is no compatibility problem with this decoding method.
When will the hardware decoding act?
Hardware decoding will act when the APP play and playback the video in the mainstream(clear mode). If the hardware decoding failed, it will switch to software decoding.
When can I disable the hardware decoding?
If you fail to live view or playback the video in clear mode, you can try to disable the hardware decoding.
The left menu on the device page->setting->Hardware decoding
Our APP allows you to choose different notification sounds. There are four options, Classic, Soft, Loud, and Default. Choose the one that you like most!
The left menu on the device page->setting->Notification sound
(1) Why don’t I have the notification sound setting?
It isn’t available for some devices, where UID is beginning with xcptp. If you don’t find the notification setting, please try to delete such devices and set the sound. Then you can add back the device again.
(2) Why do I choose the classic/soft/loud sound but it will be changed to the default sound later?
If you don’t find the devices with the UID beginning with xcptp, please try to disable the push notification, enable it again, and choose the notification sound. If it can’t work, please try to reset the device or upgrade the firmware of the camera.
Picture-in-Picture(PIP) allows you to watch the live view while using other apps on your mobile.
Live view page->Three dots->Picture-in-Picture
Why isn’t available in the IOS?
Our device can’t realize the Picture-in-Picture function in IOS now. There is some compatibility problem between our device and the IOS. If there is any news, I will let you know.
Stretch mode can stretch the image to fill the screen while live view. If you think that the ratio of the video doesn’t fill the screen, you can use this mode.
Initial image
After enabling the Stretch Mode
The left menu on the device page->setting->stretch mode
Comment below if you have any problems.
@mario_438407816917146 After the update, the network port is default off. If you want to use the RTSP stream, you need to go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. You can read this article for help, https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804.
@breit2001_513813039153374 Thank you for your suggestion and I will forward them to the product team!
Hi there, for the PoE version doorbell, you can use three power methods including DC/AC Power/PoE.For the wifi version doorbell, you can use two methods including DC/AC Power.The specification of the power is as follows.
@schonuf Please don't worry. We have fixed issues with the latest firmware (released in Jan. 2021) for the cameras affected. We have informed CISA about the update already and you may take the advisory as a record of solved vulnerabilities.We want to clarify that all sensitive information is secured by & transmitted under hard-coded cryptograhic key. Also, there is no clear-text transmission of sensitive information.We treat users' privacy as our priority and we never transmit users' accounts and passwords in any means. We have applied new and more reliable cryptography, Digest Authentication, in the latest firmware for the cameras affected. Anyway, big thanks for letting us know your concern and we will keep delivering good products and reliable services in the future. If you have any questions, feel free to let us know.
@alvaro2 Hi there, your suggestion has been forwarded to the related team. If there is any news, I will let you know.
Hi all,Today I would like to discuss more about the reset, an important and common step in troubleshooting. Hope it can help when you meet some unsolved problem with the camera.
Usually, reset can be the common step in troubleshooting. Resetting your camera can free its cache, recalibrate settings, and refresh connections. Of course, this is usually to be considered as the final solution in troubleshooting after the possible troubleshooting steps. Because reset will delete all your settings. This means that you need to set up all the camera settings again.When should you reset the camera?1. When Forgetting the Password2. When Changing your router or ISP3. After trying all the possible solutions but the problem remains
1. What’s the difference of restore, reboot, and reset?Restore and reboot can be done in the APP. (Advanced->Reboot/Restore). Reset usually means hard reset(factory reset). Reboot: It means to restart the camera. The purpose is to close and reopen the system to refresh. But it won’t delete any settings of the camera. You can set up the Auto-Reboot setting in the Client. System->Maintenance->Auto-RebootRestore: It will delete all the settings of the cameras except for the Wifi, DST, and Timezone. When you are remote from the camera, you can restore the camera in the APP directly.Reset: It will delete all the camera settings. Resetting means erasing and restoring. To reset a camera is to revert it back to the status when it was first purchased. If you have a problem that you can’t solve. You can try to reset the camera.2. Will reset delete all the recordings on the SD card?No, it won’t. It will only reset all the settings. You don’t have to worry about the SD card recording.3. Can I cut the reset button?We don’t recommend doing this. Though you can reboot/restore the camera, you'd have to use that button when the camera connects failed or changes the wifi. This will also void the warranty. You can hide the reset cable with the junction box. This can not only have a neat installation but also can protect the ports from water and damage.
1. For the bullet/dome camera: There is a reset cable on the back of the camera. You need to power off the camera first. Press the Reset button and hold on, then power on the camera while pressing the Reset button. Press the button about 10s will be successfully reset.2. For the Argus series and GO PT: The reset button is next to the SD card slot. You just have to power on the camera first. Press and hold the needle into the reset button for several seconds until you hear the prompt“Factory reset succeeded” or beeping, which means the camera is factory reset successfully. Then release the Reset button.3. For the GO:--Power on the camera first: Open the back cover, take out the battery, and then insert it into the battery container again to make sure that the camera is powered on before the reset.--Insert the reset needle into the reset hole and press and hold for 3-5 seconds until you hear a short piece of music. Then the camera will be reset.4. For the E series: Rotate the lens to find the reset button. Then press this reset button for more than 5s.5. For the NVR: You need to remove the outer case of the NVR to find the button.Step 1. Reboot your device and make sure you can see the live view on the monitor screen.Step 2. Remove the outer casing of the NVR using the screwdriver.Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.Let me know if you have any questions.
@dantodd_506224593129622 It supports ONVIF and Synology. We will add it to the compatible list soon.
@paulisonthephone_330301696569557 Thank you for your advice.If you upgrade your Client to v8.8.1, the image will not stretch. Connecting the camera to the NVR may still be stretched on the Client display page. Download the new Client here, Download Center – Reolink.
Hi, GO PT Plus/GO Plus users, Now we have a new firmware for the GO PT Plus/GO Plus. We optimize the AI detection of the camera like AI Detection Zone, Object Size, Pre-Alarm and more. GO PT Plus: v3.0.0.942_22041233GO Plus: v3.0.0.942_22041233Updated on August 27th: The form no longer accepts responses now. If you want to upgrade your camera, you can try to submit a request here, Submit a request – Reolink Support.----------------------------------------------------------------------------------- If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3nqhAy9. Note: Please copy the device info directly from your APP/Client. We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade)
Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts. --Detection ZoneYou can create a zone which you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. --Object SizeThis setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.--AI SensitivityThe default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.--Static Filtering StrategyThis can help to reduce false alarms caused by static objects like stationary vehicles. Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out. 2. Add Other Functions:--Pre-alarm Feature The GO Plus/GO PT Plus detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs short time to decide whether there is a person/vehicle or not. So the alarm may delay this process. If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have deterrent effect. If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need. --Advanced Image Configuration (Available on Client Only)You can find the settings on Display>>Advanced. These are the parameters that you can adjust.-Brightness-Contrast-Saturation-SharpnessBrightness & Shadows (manual/auto)-Color Day mode-Color Night Mode-Black and White Note: These new functions will be available in the latest software.Client v8.7.3: https://bit.ly/39WRGPIAPP v4.30: Download it in the google store/Apple store If you have any feedback, please leave a comment below.
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