Best posts made by Reolink Fiona

@ashall3n_532259310379259 @bill-doria @robert-leyzerovich_519547077562499
It only works with the standalone camera now. I have talked with the R&D team about the option in the NVR. I will let you know if there is any update.

@chris_180 If you update your camera with the latest firmware, you can use the alarm delay setting to filter out this kind of false alert. Download firmware here, Download Center – Reolink.

@pdownes2001_384636162646205
Very good image. Thank you for your sharing.

This camera is a 4k smart PTZ Dual camera with a mixed auto track.

How does it show?
When a person or car is captured, the camera auto tracks it in both the zoomed mode and the overall view. You can view both captures on the APP.
There will be wifi, PoE, 4G, and battery wifi versions.

Now you can join the PoE and Wifi version test!

You can know more specifications and apply for the trial via https://bit.ly/3MsX0bB. 

@ngool_481390250868872
We will release a new AI firmware for the RLC-820A soon. With this firmware, you can also set up "alarm delay", which means that you can set up the time that the object stays in the detection zone. The alarm will be triggered if the object stays in the detection zone longer than the set time. In this firmware, we will improve the algorithm of the detection.

Thank you for your suggestions on the separate sensitivity setting for day and night. I will forward it to the team for possibilities.

@aaron Thank you for your good idea. I will forward your request to the product team to seek possiblities.

@big_ted Now the smart plug can work with Alexa, Google Assistant, and Reolink APP. There is no plan for the PC now.

@chabotd_367341830127794 Hi there, our doorbell can be powered using the existing wire but cannot work with the existing chime. For more questions, you can submit a request here, we will try our best to help, Submit a request – Reolink Support.

@pdownes2001_384636162646205
Hi there, thank you for your work. I can't see the video though. For the video, you can put it on youtube/google drive.

For the capture like the owls, you can share on a new post.

Q1: Can I add Wifi cameras to the NVR?
Yes, as long as you can connect the Wifi cameras and the NVR on the same LAN.
If the wifi camera is not initialized, you can connect the camera using the ethernet cable but you need to power the Wifi camera with the DC power adapter.
If the wifi camera has been initialized, after you add it in LAN, you may need to input the password.





 
 
Q2: How to reorder the NVR cameras/delete the cameras/change the camera names on the NVR on Client?
These questions are asked by many users if they connect their NVR to the PC Client. To solve the problem, you need to manage the channels(Go to the menu of the NVR->Channel->Channel Management) on the NVR monitor. It is not possible to reorder/delete the cameras on the Client now.
 
If you want to know more about how to delete/change the channels, you can click this article to learn more.

After changing the channels, we suggest deleting the NVR and then adding it back to the Client. Because if you change the NVR channels, this will affect the capability set. It is better to refresh the connection between the NVR and the Client.
 
 
Q3: How to clean up the disconnected channel names of the NVR on the Client?
Some users may find that the old names of the channels are still on the Client even after they delete the offline channels on the NVR. This is because the Client will save the last names of that channel before it disconnects.
 
To reset the names of the cameras, you can try to delete the NVR and then add it back to the Client.

 
 
Q4: What should I do if the Reolink logo is stuck on the screen when I first start the NVR?
That can be the issue of the HDD or insufficient voltage. If you meet the stuck logo on the NVR monitor, you can try to check it as follows.

(1) Unplug the HDD and check if the NVR will power on when no HDD is in. You may open the NVR housing and follow the below picture to unplug the HDD.


(2) Unplug the cameras connected to the NVR and check if the NVR can boot up.

(3) If it still can’t work, please try to contact our support team for help. You can submit a request here, Submit a request – Reolink Support.
 
 
Q5: What should I do if the Alarm Settings of the NVR cameras failed to load on the Client?
If the “detection alarm” setting of the NVR failed to load on the Client or APP, please try to upgrade your NVR with the latest firmware, v3.0.0.159_21122405(Listed below) or later new version. This is caused by the incompatibilities issue between the NVR firmware and the software.


Download the firmware v3.0.0.159_21122405 below.
1. For RLN8-410 with hardware version N2BM02/H3MB18: 
https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing 

2. For RLN8-410 with hardware version N3MB01: 
https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing 

3. For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing 
 
Please let me know if you have more additions to the FAQ. 

Hi, there. RLC-510A owns all the functions that RLC-410-5MP has, including
1.Power over Ethernet
2.100ft Night Vision
3.Audio Recording
4.Smarthome
5.Motion-triggered recording (default); scheduled recording; 24/7 recording

Besides, RLC-510A supports 256GB SD card and Person/vehicle/motion detection while RLC-410-5MP only supports motion detection.

@pdownes2001_384636162646205 Thank you for your video!

@alvaro2 We will sell the camera with the solar panel. As for the working temperature, usually, our camera can work from -10°C to 55°C (14°F to 131°F).

We will also have a bigger solar panel to release. Stay tuned with us!

Hi, there. You can still scan for new cameras. As for modifying IPs etc, it is still under evaluation. l have also forwarded your strong demand to our tech team. Stay tuned.

@pdownes2001_384636162646205 Thank you for your further information to help optimize the firmware.

@blue_436972999766237 Yes, it will work with the current NVR.

Yes. It will arrive at our EU warehouse in around the early February.

@email_525317533946102
Thank you for your suggestion on the motion zone. This will be forwarded to our product team for more consideration.

For the connection issue, could you please submit a request here, Submit a request – Reolink Support? Our tech will have a further check for you.

@blue_436972999766237 The IR distance will be up to 80 meters.

@taz_651706899042369 Sorry that you can only see the live view of the camera via Alexa now.

Our engineers are working on the new firmware. After the new firmware is issued, more features like call notification, two-way communication will be supported by the doorbell on Alexa. Stay tuned!