Posts made by Reolink Fiona

@swrobel It is not necessary to reset configuration. But it would be better to check whether the configuration is still normal and effective after the upgrade.

@martin-kistell_73972976554167 Hi, there. @md is right. The new functions in Beta 4.0 is for App and Web only, and the NVR update is coming soon. We will notify here if there is any update.

@profigriller_284489721987246
You can enable the Network Port first. Check at "Network"->"Advanced"->"Port Settings". Then enable the Port Settings.

Hi Reolinkers,

Would you want to know about our products face-to-face? Let's meet at CES 2023!

What to Explore in Our Booth
Dual-lens cameras, all-in-one systems, and products unreleased...
Cutting-edge features: 180° panorama, auto tracking, 12MP, smart detection...
Versatile products: cameras, NVRs, doorbells, alarms...

Stay tuned to announcements in our community and we will show you the latest news about CES and our new products.

Know more via http://bit.ly/3uWVRBK 

Hi all,
The latest version (v3.0.0.1584_221201) for TrackMix PoE/WiFi is available on our download center now.
You can download it via this link: http://bit.ly/3huEg0W

Changelog:
1.Added intelligent Audio Noise Reduction function.
Web: Audio->Noise reduction

Audio Noise Reduction can help reduce the noise in tracking and the daily surrounding environment, and improve two-way audio experience.
You can choose the appropriate gear in the 4 gears according to the actual usage.


2.Optimized smart tracking(Pet/Vehicle/Person Detection).
3.Solved the problem that the brightness will not recover when changing from Manual to Auto.
4.Solved other known bugs.

Comment below if you have any question and welcome to share your use experience.

@user_639843646545966_639843646545966 Hello, there. you can share this QR code to others to use. But they also need to log in your Admin account.

@dgordon42_415060065599711 Your NVR is compatible with doorbell and please make sure that your NVR is with the latest firmware version.

@blamaz_553204517843116 Yes, with the same firmware and user manual. It is in stock in Ali now.

@mark9328_473607124541646 Hello, there. It would be nice to have a picture here to see the state showing the "out of range".

Hi all,

Are you restricted by power supply and limited field of view? Our Battery version TrackMix is ready to help you guard those uncovered areas in your front/back yard with its dual-lens feature.

Key features:
Dual-Lens: Give you a much wider FOV. Horizontal:96°- 38°; Vertical:55°- 21°
Auto Zoom feature: Auto tracking and zooming the target simultaneously and display in a broad overview.
Smart AI: Person/Vehicle/Pet detection.

https://reolink.com/product/reolink-trackmix/ 

@carlton_631466302033989 You can submit a support request with the "add failed" screenshot via this link:https://support.reolink.com/hc/en-us/requests/new?ticket_form_id=4461044255641 Our support team will troubleshoot for you. 

@salamanteri_635967195598951 You can check the cloud support list via this link: https://cloud.reolink.com/

Trackmix PoE/WiFi currently does not support patrol function. l have forwarded the request to the product team. And we will notify you if there is an update.

@blamaz_553204517843116 There is no estimate time of new version E1 zoom's arrival in Canada Warehouse. Maybe you can consider to buy the new version E1 zoom from our CN warehouse from Ali. Check at:https://www.aliexpress.com/item/32964354457.html

You can also look at new version E1 Pro. It will come our Canada Warehouse in about 2 months.

@user_639820496101402_639820496101402 Have you upgraded your NVR to the latest Version? Can you give us the ticket number of your case? And we will contact our support team to help you.

@user_639843646545966_639843646545966 Reolink battery cameras only have the default user account "admin" and do not support to add other user accounts on the battery-powered cameras now. We will let you know if these is any change.

@felurian_639784271986812 May l know the voice prompt you heard is "Welcome to Reolink, please install Reolink app and scan the QR code on the camera" in multilingual versions? or "please run Reolink app, add the camera and set it up"?

After you hear the welcome voice prompt, please tap the icon in the top right corner as the picture indicates to start the initial setup if you use Reolink APP to initially set up these cameras.

This article will show you how to process next steps: https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initially-Set-up-Reolink-Battery-powered-WiFi-Cameras-via-Reolink-App

@curls You can disable the hardware decoding on your APP first.
Refer to this article to disable it: https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

@user_3377047 This firmware(Tracking Beta 4.0) is only for testing the auto tracking function.

@user_3377047 We are continuously optimizing the effects of its functions, and we will release the official firmware when all optimized functions are stable. We will notify here to let you know as soon as there is an official release. 

Hi, y'all,
 
New RLC-823A/RLC-523WA tracking beta 4.0 firmware come! Thank you for all your feedback before. Our tech is trying their best to optimize the tracking firmware to better suit your need.
 
Download beta firmware via http://bit.ly/3FomPr0
 
We are here to listen.
 
What's new:
1.  Added auto-tracking horizontal range. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking horizontal range
 

 
Tracking range means that you can set up the left/right limit to define the range of the auto-tracking. We will add the display of the left/right position when adjusting the position in the future update.
 
2. Added the auto-tracking schedule. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking schedule
 

3. Added the time settings to stop tracking and returning to the monitor point after the object stops and disappears. (Only for APP/Web)
 
4. Optimized AI model and multi-objective tracking experience.
ln the previous firmware, when tracking multi-target, the original target may shift from the original one to another, resulting in tracking the wrong target. We have optimized this kind of situation in this beta firmware.
 
5. Added preview images in Preset point. (PTZ) 
6. Updated Web UI and added adaption to the above setting.