Posts made by Reolink Fiona

@chris_180 If you update your camera with the latest firmware, you can use the alarm delay setting to filter out this kind of false alert. Download firmware here, Download Center – Reolink.

@perps_630781218144380 What's your camera model? Maybe you can try to update your camera firmware first. Download the firmware here, Download Center – Reolink.

Contact our support for further checking if you don't find your camera firmware. Submit a request – Reolink Support

@user_600368784064536_600368784064536 You can install like below.

Thank you for sharing!

@thetransplant The RTMP protocol doesn't support H.265. It is caused by the protocol itself. You can try to use the RTSP protocol to transfer the main stream video.

@sineos-pub_600305030791466 This API is based on the current IR setting "Auto"/"Off". I will also record your request.

@joseph-chircop_497308027822318 Sorry for the wrong one! I have edited the post.

@alvaro2 Thank you for your advice! I will record it. The final parameter will be shown on our website page.

@big_ted Ah, I remember that yours is the battery version. The battery camera needs to update online. But there is no firmware for the battery TrackMix now. You can wait for the update.

@joseph-chircop_497308027822318
The doorbell wifi can connect to the Cloud. You may need to buy the Cloud package here, https://cloud.reolink.com/.

@sara-lou It will come in the first half of next year. Stay tuned with us!

@big_ted Can you see this one?

 Hi all,

The new APP v4.34 has been updated. You can download the new APP via the Google play store/Apple APP Store.
(The APP adopts a grayscale release strategy so that the update time will differ in different regions. Please pay attention to the recent update.)

You can download the APP here if you don't use the Google Play store.
https://drive.google.com/file/d/1jHtokZ1CKFFexpuSxKi1wxFiA027DOOL/view?usp=share_link

Changelog

1. Support New Floodlight & Duo Floodlight(Android)
IOS APP has supported the devices in v4.33.

2. Added the tracking range/schedule/time settings to stop tracking
Only for TrackMix with firmware v3.0.0.1514_22111400 or later now. They will be available for RLC-823A/RLC-523WA/E1 Outdoor soon.
APP: Alarm settings>Tracking range/schedule/time settings to stop tracking

Tracking limit: Limit the tracking range to avoid the wall block or protect privacy.

Tracking schedule: Determine the tracking schedule to reduce unnecessary disturbance.

Time to stop tracking: Set up the time setting to stop tracking after the tracking object stops/disappeared.



3. Fixed the bug that the sensitivity will be randomly changed to zero. 

Hi all,

TrackMix PoE/WiFi firmware is available on the download center now. We have added the tracking schedule & tracking range in the firmware to avoid the blocking of the wall and respect privacy.

Besides the TrackMix series, these two functions will be available for RLC-823A/RLC-523WA/E1-Outdoor with the future firmware.
Only APP/Web have these settings now. The 8.8.4 desktop Client will add these settings. Stay tuned!

Download the firmware via http://bit.ly/3guiZUF.
You need to download the APP v4.34 to use the new features. Download the new APP via the Google play store/Apple APP Store.
Know more about the update in this post, https://community.reolink.com/topic/4522/app-v4-34-update-add-tracking-range-fix-sensitivity-bug.

Changelog:

1. Added the auto-tracking schedule. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking schedule



2. Added auto-tracking horizontal range. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking horizontal range
Tracking range means that you can set up the left/right limit to define the range of the auto-tracking. We will add the display of the left/right position when adjusting the position in the future update.


3. Added the time settings to stop tracking and returning to the monitor point after the object stops and disappears. (Only for APP/Web)
Web/APP: Alarm settings->Time to stop tracking


4. Added fixed frame rate and monitor point settings on the Web Client.
-If you choose Fixed Frame Rate(fluency first), the frames will be fixed and not be automatically adjusted for night vision.
-If you choose Auto Frame Rate(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.

5. Added preview images in Preset point. (PTZ)

6. Optimized the auto-tracking function.

7. Reduced the smearing issue when the camera Pan&Tilt.

@r-reolink_484846949159092 If it is US, it is available now, you can choose "add to cart" and then choose "smart detection" version. It is estimated to be available in EU at the end of December.

@sara-lou We will have an E1 Outdoor with PoE function. Stay tuned!

@joseph-chircop_497308027822318 Ok, then I will make it a post.

 Hi all,

Thank you for all your feedback on the previous Beta test. Now we have upgraded the framework of the PC Client in order to improve the streaming stability and fix the black screen issue. The new Client also occupies fewer resources. Now you can get an early test of this new Client to have a better streaming experience.

Download the Beta Client v8.10: http://bit.ly/3TGJjsl

Come on, Bug hunters! Tell me anything in the comment.

@user_630032533872721_630032533872721 The doorbell supports the ONVIF Profile T now.