Posts made by Reolink Fiona

Hi, RLC-842A is with the transparent glass which facilitates real observation. There is no tinted glass for RLC-842A and currently no plan for tinted glass. 

We do not recommend tinted glass if for daily use. It is not suggested to disassemble the camera by yourself and there is no third-party tinted glass dome compatible.

Hi @tom87pl_588197817434222 , your request has been collected. Engineering will reviewing the feasibility of implementing this idea.Thank you sincerely for sharing your thoughts.

Hi, there. Reolink battery-powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software. You can only access the battery-powered cameras via Reolink Client and Reolink App.

Just follow the instructions and install it in the direction shown in the figure.

Argus PT 2K supports PIR detection/human detection/vehicle detection(if it is the latest version). 

Its PIR Detecting Distance is up to 10m (33ft) and PIR Detecting Angle is 100° horizontal. It is a bit beyond its detection range if that yellow zone is 50ft out.

hi, there. Sorry to tell you that the battery-power camera cannot support continuous recording, because that will drain the battery quickly. For continuous recording, you may consider WiFi-wired cameras such as Trackmix WiFi.

But Argus PT 2K supports to set up Privacy Mask. How to set: https://support.reolink.com/hc/en-us/articles/360003493454--How-to-Set-up-Privacy-Mask-for-Reolink-Cameras

Minimum/Maximum Object Size is also supported on Argus PT 2K. How to set: https://support.reolink.com/hc/en-us/articles/13294134776985-How-to-Set-up-Object-Size-for-Battery-powered-Cameras

@user_599858181599299_599858181599299 Sorry for the problem. May l know what's your NVR's hardware version?

@robert-leyzerovich_519547077562499 Upgrade to the latest App version(4.35.0.9) first. Then try again.

Hi, there. Thanks for your feedback. Could you attach a link of this video here for us to check? For the video, you can put it on youtube/google drive. 

@markausten_504692543779046 Hi, there. You can Live View & Playback 4G cameras Via free Reolink App or Client. See if this helps: How to Initially Set up Reolink 4G Cameras via Reolink Client (New Client) – Reolink Support

HoHoHo,
Thank you all so much for sharing your warm Christmas wishes here! Your expectations and blessings for Reolink are well received! Merry Christmas and best wishes to 2023 and beyond.

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Hi there, did you solve it? Sorry for the inconvenience caused to you, you can report this issue to our support team: https://support.reolink.com/hc/en-us/requests/new

Our support team will help you solve it. Thanks.

Hi, there. Maybe you can set up the "Object Size" to help adjust the alarm range. Refer to this article: How to Set up Object Size for Duo POE via Reolink Client (New Client) – Reolink Support

Yes, you can also connect the cameras in RLK8-822D4-A to 16 channel NVR(make sure the NVR is with the version that supports 8MP camera).

@reolink-fiona Both. And yes, they are going to be available for all poe cameras.

@gianluigibattistini_605368488595753 You can enter your email address on the product purchase page to subscribe to product arrival notifications. Then we will send email when there’s news about the availability of RLC-823A 16X. Check at: Add to Cart-> Notify me-> Enter your email address.

@ted_258466771316870 Hello, there. We have this plan. We will notify here once there is update.

@semperfi2ya_607548527194853 Hi there, our tech would like to further check this issue. You can try to submit a request here, Submit a request – https://support.reolink.com/hc/en-us/requests/new. Our support team will reply to your email within 24 hours.

@wleibrook_480642943336579 Hi, there. The object size is not related to where you position the box. For example, in the human/vehicle alarm mode, any moving person or vehicle that appears in the camera's field of view will be recognized. And an alarm will be triggered if the sizes of them on the screen exceed the Minimum Object Size and being smaller than the Maximum Object Size.

You can also disable the Object Size. Then it will trigger alarms without restricting the size of the recognized person or vehicle.

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