Posts made by Reolink Fiona

Hi everyone, now our tech has considered one feature in the webhook. Do you have any ideas or opinions about this?

Q: Does each event type(person/vehicle...) correspond to a URL? Or that multiple event types correspond to one URL, and different event types are distinguished by load information?

If you have any requests, please let us know.

@codejack_429390113616000 This display mode is to support the new products like Duo and TrackMix that may need up to two windows to display. The 8-channel NVR can still work up to 8 cameras and the 16-channel NVR can still work up to 16 cameras.

You can know more about the new firmware changelog and explanation here, https://community.reolink.com/topic/3998/nvr-new-firmware-support-trackmix-duo-2-pet-detection?_=1664013100202.

For the RLN8-410 with hardware No.N3MB01, the single HDD capacity is up to 6TB, in total up to 12 TB.

@christian-meneghini_543174703677572 They are not available currently. Now there is a new 12MP NVR kit. You can have a look here, https://reolink.com/fr/product/rlk16-1200b8-a/.

@mesecr_548618857398516 We have the PC Client for 4G camera live stream, you can download the Client here, App & Client - Reolink.

@user_610825237635130_610825237635130 Hi there, I have taken your feedback to the product team and I will update if there is any news.

@user_602350178222084_602350178222084 Thank you for your suggestion!

@jamesmulder_526662342078671 Maybe you have gone to the wrong link? We have an old product named KEEN too. You can try to find the KEEN here, https://reolink.com/product/keen-ranger-pt/.

Or maybe the KEEN Ranger PT is not available in your country currently, you can tell me your country.

@r-bertrand_518413092856024 Can you try to offer a video at this link, Submit a request – Reolink Support. Our tech will check more for your camera. You can also update your camera firmware to the latest version first.

Hi everyone,
 
I know that most of you have received the Duo 2 PoE/Wifi camera. According to your feedback, we have optimized the Duo 2 firmware to let you have a better experience.
 
Download the new firmware via https://bit.ly/3r2orQm.
 
Here are what is changed in this firmware and some tips.
 
 

Changelog:

1. Improved the AI detection performance at night and solved the issue that sometimes the AI failed to take effect at night
 
2. Optimized the Motion Detection Sensitivity of night vision
 
3. Optimize the email alert that the camera failed to capture pictures in complex scenarios when sending email alerts
 
4. Solved the problem that the pet mark is not shown in playback after enabling pet detection
 
5. Optimized the playback strategy
 
6. Solved the problem that WiFi signals didn’t display on Reolink Client when the camera is connected by WiFi
 
7. Optimized the lighting speed of the spotlight at night vision

 

Duo Firmware:

 
Someone may want to ask about the Duo New Firmware too. The Duo Firmware will come soon. It is on testing now. Please stay tuned with our announcement!

 
NVR with Duo 2 Tips

If you want to have full functions of the Duo 2 connected to the NVR, you can try to update your NVR(hardware version. N5MB01, N2MB02, N3MB01, and H3MB18) firmware to the latest version.
 
What are the new functions:

1. View an 8MP image of the Duo 2（Edited: Only for the RLN36 NVR with the latest firmware.）

2. Pet Detection(The NVR with hardware version. N2MB02, N3MB01, and H3MB18 don’t support before.)
 
3. Expand the Duo 2 in two windows:
Click the below “change the image” button and you can expand the image.







If you have any questions, please let me know.

@janser-dienstleistungen-gmbh_257000373518575 Now it is not available but I will submit your request to the team to see if there is any possibilities.

@t-maciek_382830390239374 I will update this topic when there is new API or Webhook support.

@ex-nerd Thank you for the feedback. I have sent the feedback to the tech for evaluation.

@mdunning_323765759099098 Thank you for letting me know this. I will tell this issue to our tech and check more.

@user_608572779212857_608572779212857 Can you try to reset your camera? Do you update your APP to the latest version v4.32? If it can't work, please contact our support, Submit a request – Reolink Support.

@hitmandmc47_307237916475568 It is still under development. I will let you know when it is available.

@janser-dienstleistungen-gmbh_257000373518575 Yes, besides the wifi plug, you can add the Reolink floodlight to this page too.

@poubelle-birou_457879043170548 Yes, the Duo 2 can work with RLN36.

@javi-azuaga-reolink_474658219917517 If the problem is still not solved, you can try to contact our support team and our tech will check more for this. You can send the screenshot video of the download error and the mobile info when submitting the request. Submit the quest here, Submit a request – Reolink Support.

@oilid_493645717319846 The two firmware is almost the same. Their features are the same.