Posts made by Reolink Fiona

@jinfield_517429743571100 For the TrackMix PoE, we will first send the cameras for pre-order in about October.

@crimp-on_62210811129 The 12MP camera will come soon. Now we have the 12MP NVR kit for sale. We will have the standalone 12MP camera on sale in the future.

12MP camera NVR kits: https://store.reolink.com/security-camera-systems/

@burkm_172321696190677 Hi there, this is on our plan. It is still under development now.

@robert-reolink_335405418090702 Yes, you can try this firmware.

@josh_576350005272911 Now we will send the cameras to the pre-order customers first. I will update you if there is some change in the TrackMix plan.

@user_595059150528516_595059150528516 Hi there, the chimes can be ordered multiple. But the chime is not available now. When there is any news, I will let you know.

@oilid_493645717319846 Hi there, we don't release this firmware v3.1.0.989 on our download center now. If you want to receive this firmware, you can contact our support team, Submit a request – Reolink Support.

@dcnjneer_543286185242840 Hi there, sorry for the inconvenience caused. You can try to submit a request here and our support will help you check the account status, Submit a request – Reolink Support.

@hodgdon-compound_607770537308240 You can try to submit a request here and our sales team will help you with this, Submit a request – Reolink Support.

@izz_449850822717649 Thank you for telling us about the issue. This category does not exist now. We will adjust the category soon.

@javi-azuaga-reolink_474658219917517 When the timelapse is too large, in the APP, there may exist some cache issue because of the processor. You can also try the APP V4.32.

You can download the APP here, https://bit.ly/3wTsmCj.

Hi everyone，
 
Thank you for providing us with the feedback on the auto-tracking in the previous beta test. We have optimized the tracking vehicle tracking feature and muti-target tracking strategy in this new beta firmware.
 
We will also apply the new tracking strategy to other PTZ cameras like TrackMix after testing.
 
Are you ready to be the bug hunter?
 
Download the beta firmware via https://bit.ly/3Lfm6L7.
 
Models: RLC-823A & RLC-523WA

 
A sneak peek of the tracking functions development plan! (Apply to RLC-823A, RLC-523A, and TrackMix.)

Tracking limit: Limit the tracking range to avoid the wall block or protect privacy.
Tracking schedule: Determine the tracking schedule to reduce unnecessary disturbance.

Thanks to all the users that provide us with the new feature ideas. Stay tuned!

The firmware version v3.1.0.989 is the latest version. There is a newer version for the factory version this time. You can use the default version now.

@schanen-lyons_552815606821084 You can try to upgrade your IPC with the latest firmware and then you can have some new functions or a better experience. Know more here, https://community.reolink.com/topic/2718/how-to-upgrade-the-camera-nvr-with-the-latest-firmware?_=1663139217012.

@ckam_ca_242158725816541 There is no ETA now. I will let you know when it is available.

@javi-azuaga-reolink_474658219917517 Can you try to download the timelapse on the PC Client? You can upgrade the PC Client v8.8.1 in our download center, Download Center – Reolink.

@user_607286314913871_607286314913871 Hi there, the bracket will be offered when your order is in the first 500. We will also sell the bracket as a standalone accessory in the future.

@germo-görtz_330226705866888 You can try to edit your Reolink account here, https://my.reolink.com/.

@user_603838303101002_603838303101002 There is no tracking and zoom function for KEEN Ranger PT. If you want to have this function, you can have a look at RLC-523WA or RLC-823A.
RLC-523WA: https://reolink.com/product/rlc-523wa/
RLC-823A: https://reolink.com/product/rlc-823a/

@stefan96aa_222876152590504 You can try to upgrade your PC Client to the latest version v8.8.1. App & Client - Reolink