Posts made by Reolink Fiona

@simonhasmith_452962417184939 Hi there, our tech would like to have a further check of this issue. You can provide the possible info in this link, Submit a request – Reolink Support.

@hodgdon-compound_607770537308240 Yes, you can pay via the credit card. You can know more here, https://reolink.com/payment-methods/.

@nico17000_137714763321504 Hi there, it can connect via the RJ45 or connect wirelessly.

@tgp-chicago_503640819466430 Hi there, this NVR firmware doesn't apply to the RLN8-410E. The hardware is different. Thank you for your understanding!

@noel_515314694811851 Hi there, our Duo 4G doesn't support the timelapse function. So the App doesn't show the option.

@christian-busch_66653286949051 Hi there, we have a plan to add pet detection to the AI Argus cameras.

@abdul-shafiq90_530258542211225 Now the date is not decided. When there is any news, I will let you know!

@harllock_471726894194850 Hi there, the fast battery consumption may be affected by the frequent motions. You can try to check if the motions are too many. If there is some abnormal, you can try to find our support for help. Submit a request – Reolink Support

@user_606987780984951_606987780984951 Hi there, the privacy mask may not help to eliminate the IR light reflection.

For the FTP, the camera supports it and you can store the videos on the FTP server. And the FTP recordings and the SD card recordings are independent. If you want to delete some recordings from the SD card, you may need to put the SD card on the PC and then delete some of them.

@mdunning_323765759099098 Thank you for your support!

@darren_45694410696 Thank you so much for the help!

@bslade42_405691271356626 Thank you for your sharing!

@user_586211688259696_586211688259696
Hi there, the dimension is 133mm(H)*48mm(W)*23mm(T). If you want to know more about the specifications, you can go to the FAQ page.
https://reolink.com/us/product/reolink-video-doorbell/#faq

@janser-dienstleistungen-gmbh_257000373518575 That's a great DIY!

Hi all,
 
Today our new Community launches!
 
Besides the new UI, we also add the video local upload functions and optimize the user experience. (video upload guide listed below.)
 
Now let’s welcome our new mods, @joseph-chircop_497308027822318 , and @big_ted!
 
They actively share valuable answers with members and consistently create meaningful discussions in our community. I am so happy that they are willing to accept the invitation as the moderator of our Community.
 
The Community is powered by all of you. Let’s create a colorful and helpful community together!

 


Video upload guide:
Before submitting, you need to agree to the term. (ps: The H.265 video is not supported because of the web browser limit.)



After submitting, the video will show like the below picture.


If you want to embed the youtube video in the post, please check this guide, https://community.reolink.com/post/14490.

@rambo_gorilaz_416613421928616
Do you mean that the NVR can't playback the pet detection in the APP? For this issue, we did find some problems with the pet detection playback in the APP. We have solved the problem in App v4.32. The version has been put into the APP store. It will update gradually around the world.

@pb_15_319236046069984 Hi there, there is no estimated date now. If there is any news, I will let you know.

@colovin_541922116624611 Hi there, we may send the camera to you in October. We will keep you informed of the latest news.

@ermep01_48643902423178 Hi there, it supports ONVIF and RTSP. You can store in the NAS.

@user_gil_603497361449078 Is your SD card FAT32 format? What's your SD card capacity? We recommend that you use the SD card up to 128GB. You can try to take the SD card out and insert it into the camera again.

For the connection problem, do you use the UID to connect? You can try to reset your camera. If it can't work, you can try to contact our support team, Submit a request – Reolink Support.