Posts made by Reolink Fiona

@user_604802700394545_604802700394545 May I know your firmware version? You can try to install the firmware on our download center, Download Center – Reolink.

@dave_176321337901262 Can you tell me your ticket number?

@joão-silva_341218777505998 Hi there, our doorbell is waterproof.

@kinwoo Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 1440p mode (default bitrate: 3Mbps) will use about 2GB of data. And if you use 1GB of data to stream live feed in Fluent mode (default bitrate: 160kbps), you can watch for 4 hours. Based on that, you can estimate the data usage to choose the right data plan for you.

@kinwoo Hi there, our camera isn't compatible with Verizon now. You can try to use the recommended SIM card on our website, https://keencamera.com/?jumpId=product-carrier-table#specifications.

Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 1440p mode (default bitrate: 3Mbps) will use about 2GB of data. And if you use 1GB of data to stream live feed in Fluent mode (default bitrate: 160kbps), you can watch for 4 hours. Based on that, you can estimate the data usage to choose the right data plan for you.

@j_kimbro_164018064425172 Hi there, can you try to disable and then enable the auto-tracking button and try again? If it can't work, you can try to hard reset your camera.

@hermes_fg_587497047838821 Hi there, if your PoE switch is connected under the router instead of the NVR, the cameras connected to the PoE switch can be added to the RLN36 and the RLN16-410. But this needs enough bandwidth, or it will be not stable.

@bg_466060773163151 @colovin_541922116624611 Please try to contact our support team and we will help you with the installation. Submit a request – Reolink Support I have contacted the product team to provide the guide to mounting the HDD. Thank you for your advice!

@julian_481116254322917 There is no estimated date now. If there is any update, I will let you know.

@juslex_47748032016596 We are testing the RLN36 new firmware. When there is any update, I will let you know.

@rambo_gorilaz_416613421928616 Hi there, can you tell me more about the pet detection not working? What's your NVR hardware version and firmware version?

@vigy_591093180735512 @user_597307671535691_597307671535691 Thank you for your explanation. I have recorded your request.

@tcoyman_485486511042751 Can you give me the ticket number? I would like to check for you.

@user_597307671535691_597307671535691 Hi there, thank you for the feedback and I will record your suggestion.

@benrexbolt_571395632242915 Thank you for the good suggestion. I will try to forward your request to the product team.

@kementsu_348995220541676 Hi there, thank you for your update. Our tech would like to have a further check on this case. You can submit a request here and we will reply to you soon, Submit a request – Reolink Support.

@fireguy50 Thank you for your feedback. Yes, we have a new firmware for the TrackMix soon. For the issue that you mentioned about the parked car, you can provide me the video and I will give it to our tech for improvement. For the tracking limit, I have given this suggestion to our product team for more consideration.

@fireguy50 Looking forward to your review!

@karl-flick_544611231719663 Only available with the NVR with hardware versions H3MB18, N2MB02, and N3MB01 in the latest firmware version on our download center. For the RLN36, the new firmware is still testing and it will be put on the download center soon. Stay tuned!

@big_ted You can download the Android APP here if you don't use the Google play store, https://bit.ly/3wTsmCj.