Posts made by Reolink Fiona

@user_591101934542912_591101934542912
Argus PT can't set the monitor point now. It is because of the hardware problem and it can't make this feature.

@joseph-chircop_497308027822318 Thank you for your suggestions! This will be recorded.

@ashall3n_532259310379259 Hi there, our pet detection is still in beta and it can only detect the dog and cat now. You can send the pet video which is detected as the normal motion to our support team and our tech will optimize the detection based on these videos. Thank you so much! Submit a request – Reolink Support

@andypye68_321639231983745 Hi there, can you reconfirm what's your camera model? You can confrim the info on the top banner in the camera setting. Is your camera is Argus PT? Only this Argus camera has the PT function. You can submit a request here with the info and our tech will check it for you. Submit a request – Reolink Support

@parker-s_329650731487409 There will be the firmware for the H3MB18. But we are maintaining the background system and uploading the firmware. Please check back later.

@edwin_514841036439802 If you want to upgrade the E1 Outdoor with the firmware, you can try to submit a request here, Submit a request – Reolink Support.

@kinlar_419419044384986 Hi there, the timelapse will be recorded on the SD card. So it can't work without the SD card.

@kdgordon44_313186798092489
If your camera is not a battery camera, you can add the user account on the PC Client/APP. https://support.reolink.com/hc/en-us/articles/360011355734-How-to-Add-Admin-User-Accounts-to-Reolink-Cameras-via-Reolink-App

If your camera and your APP/Client are in LAN, it will not affect the connection.

@alvaro2 Hi there, your suggestion has been forwarded to the related team. If there is any news, I will let you know.

@percy_548115457614016
You can set up the post-recording time. But it is up to 30s.

@user_596701820940339_596701820940339
You can try to adjust the PIR angle. https://support.reolink.com/hc/en-us/articles/900000605283-How-to-Adjust-PIR-Angle

@breit2001_513813039153374 You can try to unbind the camera with the Cloud service following this video, https://support.reolink.com/hc/en-us/articles/4415535112217-How-to-Unbind-Cameras-from-Reolink-Cloud-Account-via-Reolink-App-Video-.

@ralph-levi_547182367113395 Hi there, it can't realize now. I will forward your suggestion to the team for evaluation.

Compared with the first-generation DUO, DUO 2 has a wider FOV, 180°. Though it owns two lenses, there is just one seamless stream in preview, playback, and download. (As the below pic shows.)

Now it is released. Get the new DUO 2 asap!

DUO 2 PoE: https://bit.ly/3Qj7nAB
DUO 2 Wifi: https://bit.ly/3w4kIEP


15 OFF for the DUO 2 and DUO for our community!
(Besides 10 off on-site, you can get an additional 5% OFF using this coupon.)

• Coupon code: cmreo5D2

• Products: DUO & DUO 2

Captured by u/Bodycount9

@user_587919500296214_587919500296214
Hi there, thank you for pointing this out.

The previous laboratory measurement of the horizontal FOV was wrong. It was actually 180. We will modify the official website parameters soon.

@dg I have forwarded your request to the team to see if there are any possibilities.

@viet-fob_543326224933058 Yes! It will be on presale from August 22nd.

@blamaz_553204517843116 It is estimated to be available in this year.

@mark_gin_511918536781957
Only the wifi doorbell can support the rich notification now. We don't have a plan for the PoE doorbell currently. The main reason is the high cost of the notification feature. We have evaluated this feature many times because of the high demand. But we can't make it available for all the models because of the high cost. We have tried our best to make it available for the wifi doorbell. Thank you for your understanding!

@john_350143387672724
Thank you for all the videos and feedback! This helps us a lot. I would like to give you some explanation here.

Ex1, 3, 5, 6, 7, 9:The speed of the car is too fast. We will optimize this kind of scene in the future.

Ex4: Before returning to the monitor point, the tracking type will not change. It will still follow the first object the camera track though there are several types of targets in the video.

For other videos, we are still checking the issues.