Posts made by Reolink Fiona

@vistodieci_494319504883840
You can find the firmware version for the NVR with hardware version H3MB18 on our download center. Download Center – Reolink

@crimp-on_62210811129 Thank you for the great review!

@jens_551641628086464 That means that the cameras have bound with the Cloud service.

@breit2001_513813039153374 It may need to subscribe via Cloud. It is in the upgraded Cloud plan.

@lilliaadams2011_545713983656082 Hi there, we are maintaining the Cloud service recently. We need to collect feedback on the Cloud service. You can contact our support team and then they will help with this case. Submit a request – Reolink Support

@tabertelsen_537234902716544
Can you try to disable the hardware decoding mode? APP left menu->Settings->Hardware Decoding

Guide:https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

@user_589206260232282_589206260232282 Do you mean the thumbnail on the playback line in the APP? The APP can't pull the image from the NVR currently. So it can't realize.

@blamaz_553204517843116 We will have the E1 Zoom with LAN port and person/pet detection soon. This is in our plan.

@user_593766564306972_593766564306972
In order to optimize the performance, the picture will be able to download after it loads. To improve the user experience, I have passed your wish to the Client team to evaluate if it can have a better solution.

@user_593090406862870_593090406862870 If you still can't access Synology after enabling the network setting, please try to restart or reset the camera and try again. If it can't work, please submit a request here and our tech will help look into this specific case, Submit a request – Reolink Support.

@dfmets_555861415342419 It is two streams. But you can preview and playback the two streams together at one screen.

@user_595035309715496_595035309715496
Yes! We are preparing for the presale soon.

Before the launch, everything on the page may change based on the real situation. The price change is caused by the exchange rate, logistics cost, etc. So it may change a little. Thank you for your support and we will make the price more stable!

@user_586744870150228_586744870150228
Hi there, the TrackMix tracking strategy is similar to the RLC-823A and the RLC-523WA now. For the fixed frame rate, we have added it to the firmware now. But the latest firmware is not available on the download center now. If you need it now, you can try to contact our support team to get the beta firmware.

Submit a request – Reolink Support

@vustean_547227200921749
For the wifi camera, can you try to configure the wifi camera as a standalone first and add it to the NVR? If so, you can record the video on the HDD and view two streams on the Client/APP as a standalone camera.

Guide:https://support.reolink.com/hc/en-us/articles/4403408104345-How-to-Add-Configured-WIFI-Cameras-to-POE-NVR-Video-

@crashed-n-burned_319010346270934 Yes, it supports ONVIF and it can connect to the Synology.

@katshep06_548412444582115
The adapter cable is 1.5m and the power extension cable is 4.5m. The extension cable can be purchased as accessory.

@some-white-place_298717020319956 Can you try to restart the APP or camera to try again? If it still can't work, you may need to contact our support to deal with this specific case, Submit a request – Reolink Support.

Hi all, the firmware is updated and solved the night mode issue. You can update the new firmware here, https://community.reolink.com/topic/3903/rlc-823a-rlc-523wa-beta-firmware-night-mode-issue-solved-and-auto-tracking-optimization.

Hi RLC-823A & RLC-523WA users,

Thank you for giving us feedback on the last beta test. Now we have resolved the night mode issue and optimized the auto-tracking feature in this firmware. 

Download the new firmware via https://bit.ly/3dfOzDx. (Please check the "reset configuration" when upgrading the camera.)

Come on! Bug hunters!


Improvement:
1. Solved the issue that the image got purple after switching between day and night modes
2. Solved the issue that the IR didn't work after switching between day and night modes.
3. Optimized auto-tracking.

About the new tracking strategy:
We mainly changed the auto-tracking strategy in this firmware from center-originated to edge-originated tracking.
When the target doesn't reach the edges of the screen, the camera will still track the target without PT(the target is not in the center).
When the target reaches the edge of the screen, the camera will PT and continue tracking the moving target.

Tracking Strategy Details:
1. Pan&Tilt will be triggered only when the target is close to the screen's upper, lower, left, and right edges.

2. Monitor Point feature:
--If enabled, the camera will return to the monitor point 10 seconds after the target is lost during tracking.
--If not enabled, 10 seconds after the target is lost during tracking camera will return to the last saved position.

3. When the target is in the still screen and no tracking is triggered. After 20 seconds, it will return to the monitor point if the monitor point function is on; if not, it will return to the last saved position.

4. If the target is moving in the frame, but no Pan&Tilt is triggered, the camera stays in its current position. (It's still tracking, but the target doesn't need to be centered)

5. If the settings of the PTZ and Focus are manually changed, the auto-tracking will be recovered after 15s.

6. If the configuration of the Flip, Mirroring, and Auto-Tracking is changed while the camera is auto-tracking, the camera will return to the monitor point if the monitor point is on. If the monitor point is not enabled, the camera will return to the last saved position.

@micha_298221203722435 We were maintaining the server at that time and now it recovers. If you have any feedback about the connection, you can let me know.