Posts made by Reolink Fiona

@joseph-chircop_497308027822318 You can use the mouse to scroll down on this menu.

@contact_534286703906988 You can try to disable the LED light in the Advanced setting in the APP.

Guide: https://support.reolink.com/hc/en-us/articles/4406069365913-How-to-Turn-on-off-Status-LEDs-via-Reolink-APP

@saarklein_376597875945681 It may come in the future but it is not available with the current firmware. We are still testing the pet detection.

@buyerpaysshipping_518821616308385
Hi there, you can add up to 3 HDD into the NVR. It supports up to 16TB capacity.

It is better to use the 8-16 TB Surveillance HDD.

One recommendation: https://www.amazon.com/Seagate-Surveillance-Internal-Management-Recovery/dp/B0776XWX8N?ref_=ast_sto_dp&th=1&psc=1

@user_591002529730609_591002529730609 You can submit a request with the wooden post and its size information and they will try to help. Submit a request – Reolink Support

@vustean_547227200921749 If you connect it to the NVR and view it in the APP/Client, it can't show two streams currently. If there is any update in the APP/Client, I will let you know.
BTW, there is a workaround. You can connect the camera to the PoE switch, which is under the same router as the NVR. Then you can add the camera to the NVR and the APP/Client as a standalone camera at the same time. Then you can view two streams in the APP/Client and record the stream in the NVR HDD.

@transcendence Thank you for pointing this out. To have a further check, you can submit a request here and it can help provide a new case for us. Submit a request – Reolink Support

@joseph-chircop_497308027822318 I confirm that it can scroll up to view the submenu. Can it be something wrong? You can restart the Client and try again.

@joseph-chircop_497308027822318 May I know which page? You can give me a screenshot.

@breit2001_513813039153374 Thank you for your suggestion and I will forward them to the product team!

@user_593207038242940_593207038242940

The PIR sensor (passive infrared sensor) detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. When an object, such as a human, passes in front of the background, such as a wall, the temperature at that point in the sensor's field of view will rise from room temperature to body temperature, and then back again.

It detects any motions. The change of the sunshine and the shadow maybe cause the alert. Here are some installation tips for the battery camera.
https://support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras

@vigy_591093180735512 It can only change the wifi via the wifi list now. Thank you for your suggestion and I will forward it to the product team to seek possibilities.

@tita-cam_592865207439473 Hi there, if you put an SD card into the camera, you can playback the videos on the playback page of the Client/APP. The Cloud videos can be also recorded at the same time. They are independent. Here is an article to help you, https://support.reolink.com/hc/en-us/articles/900000639023-How-to-Playback-Recordings-Saved-to-SD-Card.

@vigy_591093180735512 It work for all the recordings.

@transcendence Thank you for your suggestion!

@joseph-chircop_497308027822318 Sounds good. I will record this suggestion.

@user_593090406862870_593090406862870 Hi there, you can check if you have enabled the ONVIF and RTSP port in your network setting in the Client first.

Network->Advancede->Port settings

@user_587474691784750_587474691784750 Hi there, could you please try to reset the camera? If it can't work, you can try to contact our support team and they will try to check it for you. Submit a request – Reolink Support

@tom-scheifler_59775922064 Thank you for all the suggestions!
This DUO2 will be able to download two streams as one video. It connects seamlessly. We have the DUO2 battery wifi version too. It is wireless.

Picture Example:

@jedi2020_32727772450952 Haha! You find it! We will make an announcement this week. Don't miss it!